We got back on the 5th of April. We had a great time. It is a small quiet resort. Clean and the service was great! The bartenders and servers were very nice! They would even serve you on the beach!
Our room was on the fourth floor in the North tower ( the older building) I asked for the south tower but they said there was no room? Which was surprising because the resort didn't look crowded? But we were so happy with our room- we had the best most beautiful view of the ocean and the room was huge. The bathroom could have used some updating. It was ok, everything worked!
The buffet was a typical all inclusive,ok .The reservation restaurant was great! The piano player was good but he played so fast, sometimes it was hard to pick out the songs that he was playing! He was pretty cute!!! Service was great!
I loved the palapas (sp?) they sure need more of them there isn't alot to go around. And you have to get up around 4:00 am to put a towel on them to mark your territory! ( No kidding) The snorkling was great! We had a great time and we met a very nice couple from our state. I would rate the resort a 3.5 red apples Not 4 gold Like Apple rated it. I would reccomend this resort for people who want a fairly quiet resort and to sit in the sun and relax and enjoy the ocean

We very much enjoyed our stay at the Cozumelino.

The sun, blue waters of the area and relaxed ambiance of the hotel were what made it for us. My husband and myself went with our two teenage daughters aged 15 and 17. They had a great time also, and didn't want to come home.

The service was excellent.

We had a "deluxe" ocean view room in the older North Tower. The room was very spacious, view amazing, and outdoor scene quiet at night. We thought the beds were very comfortable. As noted in a previous review, the balconies on this side are open with a couple of hand railings. I am not a terribly safety conscious person, but there is a large enough gap for someone to conceivably slip and fall off the edge. I had noted in the literature on the hotel that children are not allowed in the Deluxe rooms and wondered if it was because of this safety issue with the balconies in this tower. One afternoon it rained and I mentioned to my girls not to walk close to the edge of the balcony because it was slippery when wet and I didn't want them slipping off the edge. (We were on the 5th floor.) I must say that this was not a big issue to us at all. You just had to be careful, and I would not advise small children to be on the balconies. We loved our room in the North Tower. The only thing to note is that the North Tower is older and some areas could use renovation, on the stairs and in the bathrooms in particular, but everything worked well, and we overall loved it.

We loved the open air eating area. The ambiance was so relaxing. We kept mentioning to one another, "Did you know you were going to be enjoying a leisurely meal basically on the beach a few feet from the ocean?" It was incredible. The indoor formal restaurant was nice also, but we enjoyed the ambiance of the outdoor restaurant best. We especially enjoyed the night we were serenaded by a group of musicians right at our table. We didn't mind the birds. You just had to watch your food, and the waiters were very quick to pick up any dishes when guests were finished with them. We thought all the food was delicious, and especially enjoyed the omelettes made to order by the hard working gentleman at the grill every morning. My girls lived for the desserts!

The activities staff were tremendous. They were very hard working and a brought a real joy to the stay. Thanks to Irwin, Mildred, Kania, Geronimo, and the other gentleman who helped with all the shows and activities.

The most helpful person on the main floor was the time share salesperson, which we didn't figure out right away. There were also lots of travel agents ready to set up any trips you wanted to take away from the hotel.

There is a car rental across the street, a little to the south. It's a lot cheaper to reserve it online (Executive rental) and just pick the car up over there.

Our travel agent mistakenly told us to not bring much cash, and to put everything on our credit card. Mistake!! Most businesses we needed to purchase things from took only cash -- American or Mexican, it didn't matter -- but they wanted cash. If they did take a credit card at all, there was a 10% "tax." Luckily, the hotel to the north had an ATM machine, so we were in luck.

The people in Cozumel are very friendly and welcoming. We enjoyed our treks into town, bartering and going to Church. We also enjoyed the beautiful beaches on the other side of the island. We were told to watch for safety flags. Swimming is dangerous on this side in certain conditions. Unfamiliar tourists can run into trouble -- so look for flags before swimming on east side of island.

My girls were conditioning for distance track and went out running every day early in the morning. It worked well for them. As mentioned in other reviews the hotel exercise equipment seriously needs to be replaced, or the hotel needs to tell guests there isn't any. What is there is unusable.

The only major downside was that my husband got sick on the last day. The hotel called a doctor in the middle of the night because we didn't think he was going to be able to fly home the next day. She came to the hotel at 1:00 am, drove him into town to get medicine and went above the call of duty to take care of him. (And of course she took him to the ATM next door to get money, too.) Thank you to Dr. Rodriguez. One of my daughters and I also got sick the day after we got home with the same bug. We are all well now.

Overall, it was a very memorable and enjoyable vacation.

This was our 2nd and last visit. After our first visit we knew to request specific floors or rooms, in advance. This time we did and still got the shuffle. All the rooms here are not equal. They have 2 wings, one old and the other newer by far. The new wing has better bathrooms and furnishings. The food is cafeteria at best. Without the golf discount, this place is not worth your trouble. It took 2 days of a 5 day stay to get the rooms we paid for, Deluxe ocean view.

WOW... what a great time we had!! I must mention first and foremost.... the staff was superb!! Hard working and always going out of their way to insure you have a great time. When we 1st arrived we were greeted with a tropical drink and warm friendly greetings. Check in was a breeze. Our adult children arrived a few hours later and were quickly checked in as well. We have stayed at other resorts in the mainland... this by far was the easiest check in we've experienced. Such friendly front desk staff.
There is enough variety at the buffet's that can satisfy most anyone. The breakfast buffet was awesome!
Excellent omellets made to order and fresh papaya, pineapple and melons. Loved the french toast!!
Smoothies made to order are the best. We ordered off the menu for lunch every day. Club sandwiches were our favorites. Theme night buffets were pretty good. I am a picky eater and didn't have any qualms with the food. La Veranda Restaurant was great every night. (( 4 nights )) We enjoyed the fantastic service and the food.
Snorkeling in front of the hotel was impressive. I recommend you book the reef tour.
My kids spent a lot of time in the hot tub each evening and the disco at night. My hubby and I went to the disco one night with them and had a great time. ( we aren't night owls)
We enjoyed the entertainment on theme nights. We love the Mexican Culture and the people! Thats what keeps us coming back.
The Hotel has so many excellent staff members that we can't possibly name them all. They truly added to the enjoyment of our trip. If you have small children, the activity people will take good care of them. This is a great family friendly resort. I would like to bring my grand children on our next family trip.