This was our 2nd and last visit. After our first visit we knew to request specific floors or rooms, in advance. This time we did and still got the shuffle. All the rooms here are not equal. They have 2 wings, one old and the other newer by far. The new wing has better bathrooms and furnishings. The food is cafeteria at best. Without the golf discount, this place is not worth your trouble. It took 2 days of a 5 day stay to get the rooms we paid for, Deluxe ocean view.

WOW... what a great time we had!! I must mention first and foremost.... the staff was superb!! Hard working and always going out of their way to insure you have a great time. When we 1st arrived we were greeted with a tropical drink and warm friendly greetings. Check in was a breeze. Our adult children arrived a few hours later and were quickly checked in as well. We have stayed at other resorts in the mainland... this by far was the easiest check in we've experienced. Such friendly front desk staff.
There is enough variety at the buffet's that can satisfy most anyone. The breakfast buffet was awesome!
Excellent omellets made to order and fresh papaya, pineapple and melons. Loved the french toast!!
Smoothies made to order are the best. We ordered off the menu for lunch every day. Club sandwiches were our favorites. Theme night buffets were pretty good. I am a picky eater and didn't have any qualms with the food. La Veranda Restaurant was great every night. (( 4 nights )) We enjoyed the fantastic service and the food.
Snorkeling in front of the hotel was impressive. I recommend you book the reef tour.
My kids spent a lot of time in the hot tub each evening and the disco at night. My hubby and I went to the disco one night with them and had a great time. ( we aren't night owls)
We enjoyed the entertainment on theme nights. We love the Mexican Culture and the people! Thats what keeps us coming back.
The Hotel has so many excellent staff members that we can't possibly name them all. They truly added to the enjoyment of our trip. If you have small children, the activity people will take good care of them. This is a great family friendly resort. I would like to bring my grand children on our next family trip.

It is somewhat difficult to give this resort "4" stars since in some ways it's a "5" star and in other ways it's a "3" star. Let me list what I feel gives it a 5 or 4 star rating:
1. Very nice, clean, large, ocean view room with balcony (they are almost all ocean view since this is the way the newer tower building is constructed). Ask for the new tower ! We were on the sixth floor overlooking the pool, the ocean, and azure blue sky.
2. Staff and service are exemplary - five stars ! The entire place is clean and well maintained.
3. Location. Snorkeling and swimming in front of the hotel is better than anywere else we went. Nice beach.
4. The formal restaurant is excellent. You HAVE to book every morning for an evening spot or you will NOT get in.
4. Location. The main (and only) city is a 10 minutes ($5.00) Taxi ride to the South. Almost all the other Resorts are much further to the South and we heard Taxi's cost $40.00 to get to town.

What gives the place a "3" is the food quality and lack of variety over a week's period. Don't get me wrong the food is O.K. and there are some things you can do to get better food:
a. At breakfast get your eggs done fresh at the omelette station.
b. Order room service (it's made to order, not buffett).
c. Order off the menu at lunch (again it's made to order).
d. Eat at the formal restaurant for supper.
e. Go out into town once or twice ("La Choza" was great: home-cooked Mexican food).

IF THERE IS ONLY ONE EXCURSION YOU PLAN TO DO - BOOK THE 6 HOUR SAIL ON-BOARD THE "TUCAN" - UNLIMITED DRINKS, BEAUTIFUL SAILBOAT, EXCELLENT FRIENDLY CREW, TEAL BLUE-GREEN WATERS, DOLFINS, SNORKELING, DESERTED BEACH, SPINNIKER RIDES, EXCELLENT BBQ MEXICAN LUNCH ON-BOARD AND FRESHLY PREPARED APPETIZERS - WHAT'S NOT TO LIKE. ONE OF THE BEST DAYS OF OUR LIVES.

Stayed at the El Coz last week(April4 thru11)When we checked in ,the front desk,gave us room 325,remember that room when you go to book.It is like cell block H.It is a garden view room with a small window that you can only see part of another roof,no balcony and the bathroom very small with the door not opening all the way.When we complained they were not going to give us another room but we stayed on them.The next day got a better room.The buffet was o k,it gets old after eating three meals a day.They have one restaurant which you oder off the menu,very good.They have 3 sitting and you can only make reservation after 8 am that morning.Be there at 8 or you won't get a sitting for the time you want.
Beach area ok,there wasn't much of a beach but there was sand and chairs out
The pools were great,