Good hotel, but do not expect a Hyatt. We were there for the diving and it work well for us. We booked a casita, and it looked great, but the room did not smell well. We asked to be moved and were the same day (to a more expensive room in the main building), no questions asked.

Alfonse at the dive shop is a great scuba instructor. He relates very well to teens. Diving around Cozumel is great.

We ate in town (Guido's and Mission are both a little expensive but good). Also Coconuts is worth the drive.

Do visit the Maya ruins early in the morning. You have the jungle to yourself.

We feel so sorry about the storm that must have hit the island hard. It was just barely recovering from the previous hurricane.

The staff were very helpful especially when we had to make urgent arrangements to leave before the storm hit. While we were there, we enjoyed the all- inclusive food and drinks very much.

Not an upscale hotel, but it serves it's purpose. The general maintenance of the hotel was lacking. Both ice machines on the south side of the hotel were inoperable, one had an "Out of Order" sign and the other just didn't work. The vegetation around the beach area needed some TLC. The grass was totally overgrown and many bushes were dead and needed removing. The safe in the room was missing (didn't need it) and there was no remote control for the TV (didn't really need it), but we got it a day later after reminding the bellman.

We did not do all inclusive ($26 p/p for bkfst plus lunch or dinner with no drinks, or $50 p/p all meals). The food was pretty poor and expensive. A litre of water was 35 pesos ($3.20) , a local beer was 37 pesos ($3.36), a plate of eggs 67 pesos ($6). For breakfast one morning, an item we ordered was missing several key ingredients. When we pointed it out, we were told that they were out of those ingredients, so we sent it back. Our replacement order was oatmeal flavored with cinnamon and honey. The oatmeal had no cinnamon and the honey was to be added yourself. If you have taste buds, go into town to eat (at least dinner) but be prepared to add USD 12 to your meal cost for round trip taxi, but, you will find great tasting meals at half the price (not including the taxi ride).

There is not a sand beach leading to the water. The sand area is built up above the rocks, BUT we knew that before arriving so it was no suprise, as was the road you cross to get to their beach area.

Overall, the staff was friendly, jovial, and helpful, although a bit lackadaisical. The accomodations were fine, so long as your needs are not Hyatt or Hilton. I got what I paid for.

I stayed at the Fiesta Americana in late July and thought it was a very excellent accomodation. The beds were not as bad as some say. The ocean view was fantastic! I did not do the all-inclusive, instead went to town to eat. It is only a $6.00 taxi ride and I usually tipped a$1 extra. A couple great places in town to eat dinner are the lobsteria and Tony Rome. I also did 2 different 3 reef snorkels one with Eagle Ray divers and the other with the Planacar beach tour. Both were great! I also got to experience the shark whale trip with Gamma Experience that I booked with Cozulmelinsider.com. It was unbelievable snorkeling in the open ocean with a 50 foot whale shark! i had a fantistic trip with great accomodations!