no beach!!! no entertainment!!! staff- no english!!! at the check out they tried to charge me for additional service like loundry cigarettes and safe. for the 7 days we had same food every single day. Will never stay at this MOTEL .

An Apple package. From ORD to Houston to CZM via Continental. A van at the airport took us to the hotel. All inclusive package included room, food, drinks, snorkel gear and kayaking. The buffet s were great and if you tired of that, you could order from a menu. The palapas on the beach were great with nice lounge chairs. Most of the folks there went out on diving trips, so the place was about empty during the days. It is a dive center, so you can buy a package that allows you to dive whenever you want as well. We swam in the pools, snorkeled in the ocean and kayaked. It is in walking distance to Chakkanab, a state park with wonderful snorkeling areas, and if you want, a "swim with the dolphins" attraction.
The staff was always pleasant. The beds were a little too stiff. Some days there were a crowd of a few folks in the pool swim up bar that had had a bit too much, but there was another pool far enough away that it didn't bother us. Lots of family activities in the evenings: pool, ping pong, cards and such. Very easy going. The hotel is five miles south of the main section of town where all the cruise ship folks go, so it was nice not to have all those people running around.
If you want to go into town, it is a short and inexpensive taxi ride.It is always nice to see the flavor of the tourist part of town. There is a really great restaurant in the main section of town: Guido's. Everything is cooked on a wood burning fire and they make some extremely good home made pizzas. Extremely well done with a lot of attention to detail.
Overall it was a great trip, a great stay and it was over way too quickly.

Our family of four (2 adults, 2 young teen boys) stayed one night (Friday) here before our condo was ready in Residencias Reef for the rest of the week (Sat to Sat). I read the reviews and felt most were quite accurate, except any that raved about the food. The hotel itself was nice, the rooms were clean and well enough appointed. Ours was oceanfront facing the beach on the sixth floor. Beautiful view and a small patio with chairs. Two beds, probably the hardest we've ever slept on traveling, and one pillow each, probably the least supportive we've ever slept on traveling. We all agreed if we hadn't been exhausted and if the air conditioner didn't make the "white noise" that it did we would have all had a rougher night. There isn't " a beach" to speak of, but we knew that going in. There is a man made beach area with palapas and chairs, hammocks under shade, etc. For one day it was fine. Snorkel equipment was free at the dive shack if you returned it within 2 hours and $10 if you wanted it for the day. Decent snorkeling is found right off the beach along the coral although it is a little rough getting in. The pool was good, clean, kids had fun. A staff entertainer played loud music and called out a Bingo game as well as loudly (think bullhorn) organized other pool games. For one day it was bearable, but a week would have been impossible without quiet or relaxation poolside. It is a short walk from the pool to the beach and you do cross the street at a crosswalk. Pedestrians don't have the right of way in Mexico so beware. The dinner buffet was most disappointing. We stayed at the hotel for dinner because we had a long travel day, had a few cocktails at the swim up bar, and it was easy. It cost $100 American for a small selection of inexpensive, unappetizing items. The grilled meats were inedible: fish, beef, chicken, all so gristley and chewy they couldn't be eaten. We are not picky eaters! Are you kidding: teen boys eat anything. Not here. They ate the desserts and I made a meal of chips and salsas, which was good enough but not at that price. ($20/person) The breakfast buffet was better. It was served at the beachside restaurant and the food was of a better quality and selection. ($15/person) We agreed the AI package would have been a huge mistake as would staying here for more than one night. The reviews were right about no light life. We didn't miss it for one night, but if you want to do something besides beachwalk or stargaze after dinner, this hotel is not for you. I read it is a dive hotel and that seemed about right. Divers are out all day, return hungry (Must not care about quality?!?) and just want to sleep. If you stay here, I would suggest only using it as a home base to explore the rest of the island and would thoroughly recommend dining elsewhere! If you want our week's worth of restaurant reviews, check back for my review of Residencias Reef and I'll include posts of our personal list of "must dos" and "must misses" from our week in Cozumel. Don't get me wrong, we are not disgruntled, never to be pleased travelers. We loved Cozumel and were just grateful that Fiesta Americana was a brief blip during an otherwise amazing vacation. : )

Found a great package with Expedia using a $200 coupon - cost around $800 for 6 days - hotel and flights.

The hotel is nice, clean and convenient for divers looking for a reasonable place to stay . We either went diving most days or toured the island and snorkled. Here are some recommended do's and don'ts that you might want to consider...

DO use the local dive shop - recommended by people who know all the dive companies on the island. They're safe, knowledgable and priced similar to other operations.

DON'T eat at the hotel - while it is convenient, it's terribly overpriced and a lower quality than you can find in the main town which is a quick 70 peso taxi drive away. Try some of the great restaurants off the beaten track. There are a bunch of great local joints further out from the square, like La Conchita Del Caribe (good seafood but closes early), Choza, and great tacos at Los Otates (mostly locals - an English menu but no English speakers, great food, crazy cheap and fun)

DO get a room on a high floor - nicer view and less noise from the loud dj at the pool who attempts to get the pool lizards drunk with party games from 2 - 6pm.

DON'T go on an expensive tour recommended by the hotel tour desk. Instead, rent a jeep for $60 or so US dollars and spend the day driving around the island.. visit Mayan ruins and the tequila factory.. which are easy to find without the overpriced commentary and hard sell to buy souveiners.

I highy recommend Scuba with Alison (http://www.scubawithalison.com) for a good alternative to diving at the Fiesta. This Californian native runs a small but safe operation, and is very knowledgable and friendly.

Finally, check out a number of local art galleries just inland from the square. A lot of talented artists on the island, kind of like a larger version of Caye Caulker in Belize.