OK, it's taken nearly a year to post my review. WE stayed at Fiesta Americana for 2 weeks over New Year 2005. 1st, thing. If you go all inclusive you miss out on all the fab restaurants in the town. There are many and varied styles definitely worth checking out. It’s easy to get a cab from the hotel into town and it seems a waste to go all that way and then stay in just one place.
The Casita we had was fine. roomy, the aircon was a little noisy, but hey.. It’s Mexico! at least we had aircon. Food at the hotel is passable. Service is Mexican/American. ie slow and sullen. If you speak Spanish things tend to get a whole load friendlier!
The whole tipping thing gets very confusing.. do you tip someone for refilling your mini bar? Apparently yes.. In the end we ended up tipping for good service, which in the end is what the whole gratuity thing is supposed to be about.
As Cozumel gets a daily invasion from cruise ships, it can be good to spend the day at sea. We used Aqua Safari for diving and we cannot praise them highly enough for their fantastic service and courses. The dive shop and the Americana seemed pretty uninterested in taking our money (Even Spanish didn't help here) so it was a good thing we went elsewhere.
The pool area is quite small and can easily get taken over. The beach front is also quite small, but if you can get a spot, it’s lovely.
All in all, the Americana is a 3 star hotel, designed for families. It makes a good base for getting out and about on the island, which for us was the best thing to do. If you like to travel, then leave the hotel and explore. Go to restaurants and bars, take trips, take in the island, put some moeny back into the economy to help rebuild.
if you don't like to travel, you may be happier with Florida.

My wife and I stayed for a long weekend at the Fiesta Americana Dive Resort last summer and got just what we wanted: low key relaxation in a very comfortable environment. We purchased an All-Inclusive package thru a last-minute deal on the internet. We had both been to Coz before and new that we preferred it to the hussle and bussle of the bigger Mexican resort communities in the region but we had not stayed at the Fiesta Americana. For divers, the location is perfectly convenient but we did nothing more than a little snorkling, lazing by the pool or under a palapa on the beach, or enjoying one of the bars or restaurants. The food was sufficiently tasty - we especially enjoyed the a la cart restaurant, the room service breakfast on the balcony, and, most of all, the beach-side restaurant for lunch and snacks (we loved the guacamole and the grilled shrimp ceasar salad, served to us under the individual palapa on the beach). The buffet dinners left some to be desired and were our only disappointment - but we certainly didn't go hungry. I have heard the resort weathered the recent hurricanes fairly well and we certainly hope that's true. The staff was very friendly and professional and we wish them a fast recovery and look forward to our next visit to the Fiesta Americana.

the flys were terrible outside and watch out for the in-room candy and treat basket ripoff. Candy bars $6 apiece potato chips 4.00. Give you a basket of treats but don't tell you u pay for it bigtime

I've stayed at the Fiesta Americana four times in six trips to Cozumel. It is a wonderful hotel with a friendly staff. I have taken several different friends and relatives to the island and the resort and they all rave about the trip (constantly asking when we plan to go back).

I'm heading to the Fiesta Americana in January if Wilma's destruction allows. I look forward to seeing members of the Fiesta's staff that I have met over the years, as much as I'm looking forward to going to the island itself.

As for the family who was the victim of robbery, the Fiesta offers safe deposit boxes to keep valuable belongings. There are in-room safes as well.

I am a frequent traveler in the US, and frankly have had more problems with missing items in US hotels than I have ever had in Cozumel.