We have just return from a 7 day stay at the Fiesta Americana Cozumel Dive Resort. To begin with we were surpose to stay at the Hotel Cozumel, but after reading some of the reviews we decide to switch to the Fiesta and pay an extra 290.00 that was our first mistake, we arrived at 2pm and was told our room wasnt ready which was fine, but when they told us our room was ready they were going to put us out in the very back away from everything and where you had to ride a golf cart to get to , the room was awful, there was broken light blubs laying everywhere and the whole place smelled and was full of flying bugs, you got ate up just riding to the room then when we wouldnt take that room they showed us another one which was in the main buliding on first floor and water was coming in from the rain and it was full of bugs, fianally at 7:30pm when we told them to put us another hotel they got us a room on 3rd floor which turned out to be alot better so we ended up staying but this hotel was not worth the extra money we payed, the funny thing about it that everyone you talked too said the same thing happen to them so they must try to do this to everyone. Everyone except for a couple of guys were rude and very un happy people. It did not make any difference if you tipped or not they still were rude. The food wasnt that great and there was no entertainment at all at night. We even had kids ringing our door bell at 2:00am and running off. Then if that isnt enough there was constrution going on right above our room and there was pounding going on til way after 9pm or until we would call and complain, but they realy didnt care about it, they acted like they were mad about that also. We did go down and check out the Hotel Cozumel and we should have stayed there, its a really nice resort and the rooms were alot better than the one we had for less money, It has a big pool and even though we wasnt staying there the people were very freindly. If I ever go back I will be staying at the Hotel Cozumel and not the Fiesta, Dont believe what you read about that Hotel like we did cuz all it did was cost us more money and alot of grief. Stay away from this hotel unless you dont care what kind of place your staying at.I know this is a diving resort but there are a few of us who would like to just go and enjoy oursleves and not go just for the diving. I know for what we paid for this Hotel it sure wasnt worth the money......... ,

I'm going to try to keep this short and sweet, because I hate reading for 10 minutes, myself.

Good:
-On site dive operator, Dive House
-On site pier
-Very close to a lot of good diving
-Cabs wait outside the hotel, so they're always available
-Very accommodating concierge
-Lots of places to lay out and catch good sun
-Very pretty building

Bad:
-Out of the way, you must take a cab or rent a car to go into town, or anywhere for that matter
-Basic rooms don't have fridges
-The on site restaurant, The Reef, bad food, worse service
-Mold in room, my fiance and I both got sick from it
-Housekeeping would shut off the A/C when we weren't in the room, so it was really hot when we got back
-Not enough towels for divers, unless you want your floor covered in water from your gear

What I would do next time:
-Not stay here
-If I was to stay here, I would get a room not on the ground floor so I can have a railing to hand my gear from and for a little extra security.
-Dive Santa Rosa Wall again, AWESOME DIVE

What I would do next time:
-Stay closer to town, Hotel Barracuda is a very inexpensive hotel which is perfect for divers, low cost, NOT A LUXURY RESORT, onsite dive operator, Dive Paradise, whom I dove with anyway, even though I stayed at FA.
-Go back to Tulum to see the ruins, I loved it

Tips:
-Know your exchange rate, even though USD is excepted almost everywhere, if you need to use the ATM you will get Peso.
-Use the ATM either at the municipal building or in front of the Kodak store.
-Stay away from Carlos 'n Charlies and Senor Frogs, if you want a burger and fries or ribs, stay home.
-Eat local food, Ernesto's Fajita Fatory, Temptations (@ Villa Bianca) Sonora Grill (aprox 1 block behind Plaza del Sol).
-Eat lime soup, it's really good
-Don't really worry about the whole water thing, any restaurant that attracts tourists uses purified water, but with that said...
-Go to the supermarket (Chedraui) and pick up a big 10 liter jug of water, it costs like $3 USD, if I remember correctly, use it for drinking water (bring a Nalgene bottle with you) and for brushing your teeth, stuff like that.
-Get a hotel room with a fridge and get some breakfast stuff, like cereal, from the supermarket, this will help save a few bucks.
-If you want to go to Playa del Carmen, be prepared to be hounded by vendors, completely opposite from Cozumel.
-Once in Playa del Carmen, walk to the bus station, DO NOT, take a taxi, they will overcharge you and try to tell you that the buses are unreliable, this is NOT the case, the buses are well air conditioned, comfortable, they show a movie, the seats recline, and they're inexpensive, I think it costs about $3.50 USD each way.
-If you want to eat at ANY restaurant on the east (windward) side, do your homework, the cab drivers know if the restaurants are open or closed, but they won't tell you because then they can charge you a hefty fare ($600 peso in my case) the windward side shuts down at sunset, use caution it's a half hour drive each way to find out the restaurant is closed.
-Use your cabbie as a resource, they are very well versed in almost eveything that happens on the island.
-Try to stay away from the places directly around the cruise ship pier during the day when the ships are in. You will be treated like a piece of touist meat. Travelers staying on the island are treated better because you have the option to visit a particular establishment again in the week, those on cruise ships will tolerate this treatment more beacause, well, they get it at every destination.

Bottom line:
Go to Cozumel, especially if you are a diver
Stay close to town
Do your homework

We had a great stay. It seemed to me that all the standard rooms with garden views also had a ocean view. The rooms were clean. The staff was nice and friendly. The food was good. They only had two places to eat open the resterant across the street and the resterant were you made reservations. We ate at both. The reservations one had a great meal. It looked like they were under constructin for the other two eating places. The dive house was nice. Our first full day we were going to dive in the morning and decided at the last min. that we wanted to dive in the afternoon they had no problem changing our scheg. They serve most import beers (import for us in the U.S.) Corona, dos XX ect. Like any place thats all inc. you get your out of control people but the hotel has nothing to do with that. We would go back again.

Upon Check in we were told the room wasn't ready so after a several hour wait we were taken to our room. That evening we noticed a strong smell of sewage and dicovered raw sewage backed up in our shower. The front desk sent a bellboy with some airfreshner and said here you go this should take care of it! After more wrangling with the front desk they finally moved us to another room in the main part of the hotel. The back area of the hotels that is comprised of these bungalos smelled of raw sewage the entire week we were there.
The eating facilities at the all inclusive hotel was diry and the food on the buffet was covered with flies alive and dead(they were the ones that got stuck in the food!).
The employees didn't seem happy to work there and after 4 days of this we checked out and stayed at another hotel. When we checked out and left our luggage in the bell hop my scuba gear was stolen and nobody could give me an answer as to where it whent or who was in charge of it.
My recomendation is not to stay here!!