We were at the Fiesta American from 12-25-04 to 01-01-05. We had a good time. First of the hotel does cater to divers.... We knew that going- we did not dive but we were looking for R & R (got it).

We paid the extra money ($100) up front for a ocean view room. (Do It !) We had a nice ocean view with Balcony with sling chairs. This was great since our first day it rained all day. Lots of comfortable reading time on the Balcony with a Beautiful vie wof the ocean, cruise ships coming and going, boats with divers coming and going, and best of all Great sunsets.

Food: The Buffets were good - when I got bored with the food in the buffet I ordered only once or twice from the menu - we were all inclusive (only way to go). We had 2 meals at Miramar - if you have a chance to eat there Do It ! food was great.

DRINKS: we great. Not weak.

Service good

Housekeeping Excellent - room always cleaned twice a day, clean towels and sheet everyday never had to wait.

Okay I have to agree - the toilet space is verrry limited. I am not tall and had a problem. Guys be glad you stand up (and that still could be difficult).

Pools: Cold but very clean -

Beach/Ocean : beach - none Ocean entrance was rocky but once you got past the rocks the water was great lots of fish - We took corn flakes from the buffet and feed the fish for great under water pictures.

OTHER Activites in the area: We recommend the Lobster pirate cruise. About $70.00 purchased through our Aple Rep and had a great time. Lobsters we excellent entertainment was very good as well as scenery evening also the coast line of cozumel.

Overall had a great time met a lot of people from our area enjoyed their company.

This was our second visit to a Fiesta American Resort in Mexico--the first being in Cabo San Lucas. The impressive facility and amenities in Cabo were considered in determining where to stay in Cozumel. We found that not all Fiesta Americana facilities are equal! Cabo was fabulous--I'd recommend it to any and everyone for a fabulous experience. The Cozumel resort was nice, but not up to the level of the Cabo resort. The staff that we dealt with were all very hospitable and friendly--always willing to assist whenever needed. The rooms were large and clean for the most part--linens and towels were changed daily and there were no problems worth mentioning. (Unlike one of the previous reviews, we had no problem with hot water or any weird smells in our rooms.) The pool and beach were busy, but we were able to find places to park ourselves each day. The waitstaff by the pool and beach bars were great--very attentive. We did not partake of the all-inclusive experience. We did eat breakfast daily at the Reef restaurant and found it to be average to above average (off the menu, not the buffet) All of our dinners were in town--nightly! We did not run into any problems getting into the restaurants downtown--despite the number of cruise ships docked nearby--up to seven (7) on Wednesdays! We enjoyed the variety of restaurants downtown and enjoyed getting away from the hotel for awhile as well. (It was an $8.00 cab ride--one way--from the hotel to town--so figure an extra $18.00 with tip for you dinner cost if you choose to follow this route.) The Fiesta Americana Dive Resort is just that--a resort that caters to SCUBA divers--serious SCUBA divers. It felt like the vast majority of people there were into diving and this hotel fit there needs perfectly. For those of us who were not into diving, there was not much more to do. We did do some snorkeling and that was fun and easy--right off the beach in front of the hotel. I agree that the music around the pool was loud and mostly oldies, but it wasn't that offensive! Overall, I enjoyed the time in Cozumel and at the Fiesta Americana, but I think if I were to return, I would look at the Presidente just up the beach!

I was very disgusted with my three day stay 12/28/04 - 12/31/04 in Casita #904.
The nightmare began at check in and the rudest front desk person that I have ever met in my years of travel, Erika. She said that my pre-paid room was not ready and that my credit card ( for incidental charges) had insufficcient funds. She said to come back at 4pm, and check in is at 3pm. I went into town and low and behold there was NO PROBLEM with my credit card. When I came back I was told by another person at the front desk that my room had been ready at the time of check in!! AARRRGGG! The armoir smelled like cat urine and the pillows smelled like the entire NFL slept on them. THERE IS NO HOT WATER!!! I tried at 5:30 am and numerous times during the day to take a hot shower. No such luck. The sheets were NEVER changed.
The food at the water front restaurant was so-so. The best item being the club sandwich and beware of the weak $6.30 margaritas. I am on my second passport and have traveled the world extensively. This place is the WORST!!! DO NOT DEAL with the very rude Avis attendee.
This is a very bad place!!! Go somewhere else!!!

My girlfriend and I stayed at the FA 12/25-1/1. Our room was quite comfortable. Spacious and clean, though the beds we're a little hard. Yeah, the bathroom is small, but it's not like you are spending your entire vacation in there.

The hotel itself unfortunately had the "Spring Break 1999" vibe. Each day, by the pool, they were playing lousy top 40/r&b hits pretty loud, loud enough to disturb you if you are quietly trying to read a book and relax anywhere near the pool area. Also, they have strange makeshift games that are played each day, including bingo and some other weird thing with a stone toss. I guess this is a good place for a family with little kids. The kids will like the pool and the volleyball court. The parents might endure to see their children happy. I was travelling with my girlfriend and we just wanted peace and quiet on the beach.

Speaking of the beach, unless you lay your towel out on a chair by 10AM, you haven't a prayer of sitting on the beach on a nice day. Snorkeling was nice, if you are into that. There isn't much to do on the island other than explore other beaches, snorkel, or dive (need certification). Check out the main town once, but good luck avoiding the boatfuls of tourists getting off of the cruise ships.

Now, one important thing: Avoid the food at the hotel at all costs. The buffet dinner was a disaster (hopsital/airplane food is better), and the Reef Club restaurant and Miramar restaurant are only marginally better. What ----- the most is that there are no other options for eating unless you take a $6 cab to town, so they stick it to you on the price of food and drinks. Suggestion: walk down the rocky beack about a half a mile to the Presidente Intercontinental. The food there is way better, and same price (maybe even a tad cheaper, amazingly).

I don't mean to give this place an awful rating. I just think my girlfriend and I were looking for a bit quieter atmosphere with better food. The lack of exciting activities on the island and the flocks of tourists perhaps lead the the slightly sour taste in my mouth.

Overall assessment: if you love diving and snorkeling and can do that all the time, this is good for you, and even the hotel is fine if you avoid the food and don't mind the spring break atmosphere. If you are looking for a relaxing, peace and quiet carribean vacation, try elsewhere.

Contact me if you have questions.