We stayed from May 2nd through May 12th 2015. This was a scuba diving vacation for us and ScubaTony Cozumel's boats were able to pick us up right at the pier which was very convenient. It was nice to be located out of town as Cozumel has grown so much since we were last here. Taxi ride into town was $10 each way. We did walk to the Cruise ship pier and Chankanaab but it was quite a hike.
Our room was a 1 bedroom king suite on the 6th floor. Room was very nice, spacious and clean with great views. The bed was very comfortable and there were plenty of pillows. Shower was great, rainfall shower head (which needed to be cleaned better, possibly mold?) plenty of hot water and good water pressure. Loved the balcony where I could sit and read and look at the beautiful blue water or watch the boats go by. And it was a double balcony so there was plenty of room to let out dive equipment dry.
Wi-fi was fast and free which was a big plus.
The resort was pretty empty because it was the start of off-season and there was no gift shop for minor purchases. The tour company on site helped us arrange a trip to Tulum and Coba.
The housekeeping staff was great, kept our room clean and accommodated my request for all diet pepsi for soda in the mini fridge. Overall the staff was friendly with the exception of a few of the bartenders at the pool bar who seemed to be bothered if you asked for something.
My husband and I are not typically all inclusive type travelers because we do enjoy getting out and trying local bars and restaurants but the food we did eat at this resort was generally pretty decent. We ate at the breakfast buffet almost daily, nice selection of fresh fruits, made to order omelets, etc. Ironically we never ate dinner at the Mexican restaurant but we did enjoy the other 2 restaurants. And room service was always available.
Overall a good vacation.