We just spent 5 nights at the Fiesta Americana and cannot say enough about their manager - Mauricio Moncada and the whole staff.
I was recovering from an injury so I had to just rest and couldn't do any diving as was planned. So I got to interact a lot with the staff.
From the waiters in the restaurants to helping us with the AC and TV in our room, they bent over backwards to help us.
We found the food very tastefull and varied enough each day that we were there. The hotel had 2 shows when we were there. The first was a group doing tradicional Mayan dances and music. They did a very good presentation.
The highlight was the Mexican Folk Dancers. They were really special! I have seen the Ballet Florklorico many times in Mexico City and New York, The dancers at the Fiesta Americana did a superb job!
Again we cannot praise the staff enough. We are looking forward to our next visit.

Final note: we used the Dive House for our diving. It started out well, but went down hill. We would not recommend using them for diving. The dock area can be used by any boat. We would recommend looking for another outfit to dive.

Also we upgraded our room for a better ocean view. We were put on the 7th, top floor. We think it would have been better to be on the 6th. The AC had trouble cooling off the room. The hotel did give us a portable fan, which helped a great deal to make the room cooler.

My wife and I stayed from July 23 to August 1st. This was our 6th time to Coz and third time at FA. Great! We have stayed at Occidental a couple of times. The food at FA is very good. Much better than Occidental. Room was very nice, fat people had slept on one side of the bed, but what do you expect for the price. The staff was fantastic. The place was beautiful. Dive House was great and so were their prices. I dove 12 times and stayed under over an hour every time. It is a 45 minute ride to the diving but I had such a blast talking to the other divers that the time goes by quickly. Tip your dive boat. If you stay at places more southern, you can get to the diving sooner, but you are going to pay more to stay there. I can't believe anybody would write a bad review of this place. I book our flights and resort through a travel agency. I book my diving separately.

The hotel was average compared to other fiesta americana's , the room that we got was nice and it's in a great spot to scuba and snorkel . The hotel is not close to anything so you have to take cab to go anywhere . The service was nice but the food was below average . Over all it's not bad but not great either.

We both Scuba dive so this has been one of the nicest places and experiences. The "Dive House" is directly across the street. There is always an abundance of Great food all around to property. This is not the first time to Cozumel but I will say the best to date..