The hotel was average compared to other fiesta americana's , the room that we got was nice and it's in a great spot to scuba and snorkel . The hotel is not close to anything so you have to take cab to go anywhere . The service was nice but the food was below average . Over all it's not bad but not great either.

We both Scuba dive so this has been one of the nicest places and experiences. The "Dive House" is directly across the street. There is always an abundance of Great food all around to property. This is not the first time to Cozumel but I will say the best to date..

I have been to this hotel 7 times in the last 11 years. It has a very competitive price and if you are a scuba diver (as I am) then the package can include 5 days of two tank boat dives with Dive House which in my opinion is one of the best dive shops on the island.

I travel extensively and do not usually stay in all-inclusive properties. As a matter of fact, this is only my third stay at a property like this.

While performing research I focused on complaints or concerns of the property, most of which I found would not bother me too much. By the end of the trip, I have this resort and island earmarked for an annual trip. My comments below will highlight why.

Room:
Being the low season, I was there in June, I was upgraded to a king suite upon my arrival. I had to views, one was a south facing view from a seating area and the second was a balcony overlooking the waterway between Cozumel and Mexico. The views were absolutely charming. The room was clean, the minibar was stocked daily and they even provided a turn down service each evening when I would depart for dinner.
The bathroom and shower were completely functional and the air conditioner could cool the room within 30 minutes.

Bar/Food:
Breakfast was always great with a really nice selection and a good variety of choices. In all honesty, all I need in the morning is a couple of fried eggs and a roll, so I wasn't eating all the different meats or choices in the morning. Lunch I would get back at the very last minute and grab what was left. I never had any issues, creating a salad or making a sandwich with lunch meats and cheeses. The dinner menu varied every night. I only ate dinner at the resort three times, the rest of the time I went to check out local restaurants. All the dinners were adequate and my meal in the reservation only restaurant was delicious!

I read one of the main complaints were the bars that were only open at certain times. I spent the majority of my time on the resort at the bar and it took me no time at all to figure out which one was open. The pool bar was only open two days during my stay, which was a little disappointing but did not by any means disrupt my enjoyment.

Another complaint that I read frequently is that the beach was across the street. I mean it is, but it is about 15 meters from the resort and it is not a busy intersection as a matter of fact, all vehicles yield to the pedestrians. On top of that, the snorkeling at the resort was amazing. I saw sea turtles, a huge eagle ray, barracuda, parrot fish, and schools of other fish. Outside of my diving, it was the best snorkeling I had at Cozumel.

Scuba:
Whether or not you use Dive House, any dive outfitter will pick you right up and drop you off right at the pier. This place is built for divers in terms of convenience.
If you haven’t dove Cozumel before, words can’t explain the corral’s majesty. All 8 of my dives were unique, wildlife filled, and absolutely amazing. The drift diving is such a cool experience.

As I mentioned, I don’t stay at all inclusive properties often, but this is a solid place with friendly, helpful staff with a warm and inviting atmosphere. As I mentioned before, I will make this trip annually.