A friendly, fun, very Mexican hotel that we thoroughly enjoyed. Not Ritz Carlton perfection but the kind of place we found ourselves enjoying more each day. Service is excellent; they have drink and foodservice even on their sandy beach as well as around the pools. The locationis a $6 taxi ride from town (beautiful setting between the jungle and thesea) so we highly recommend the all-inclusive package even if you eat somemeals away. You get three full meals a day and unlimited drinks; the onlydown side is the hot pink hospital bracelet you have to wear! Since thehotel was only half full during our visit, there were no theme dinnerbuffets by the pool; instead we were given alacarte dinners in theirrestaurant (they have a dress code for the dinner restaurant...no tank tops(men) or casual beach attire) . We found the food to be very good. Try thecoconut creme brulee...mmm...Dive House people (the hotel's dive operation)were all top notch with excellent equipment and we enjoyed diving withthem. Bring a combination lock to leave your diving stuff in the lockers atthe dive shop instead of lugging it back to your room.

A lifetime friend and I took a girls vacation to Cozumel on a whim. We are inexperienced snorkelers. There could not have been a better location. The snorkeling directly across from the hotel was marvelous, as a matter of fact, several of the "pay for' snorkeling tours from the huge catamaran and other boats brought their tours to this location-the same area I could snorkel for free! The staff at the hotel were so kind, even though we had not had time to prepare (learning ANY spanish whatsoever). Honestly, there were only about 30% that could speak conversational english they were all 100% helpful to the degree possible. We even got lost in their city/neighborhoods and felt completely safe. 3 hours after wandering around aimlessly, passing only 1 group of men on a corner (with no aside comments from them) we found someone who helped us get a taxi to our hotel. We didn't go for the night life, (we're not big partiers), and the Fiesta Americana seemed to be perfect (granted we went the end of April and left May 1) the hotel was quiet, the guests were subdued the bar and restaurant were not packed. It was everything and more than we could have dreamed of. Nestled between a buffer zone from other hotels, located on one of the better reefs, and adjoined by the Chankanaab National Park, we enjoyed a tropical island vacation. Iguanas abound and the morning and evening raucous songs by the wonderful black birds (no one could identify) made our trip perfect! Be sure to set your wake-up call for 5:30am-it will give you time to run to the lobby, grab some coffee, move the chairs from the balcony to the walkway by the palm trees in the back and then sit and listen to their "good-morning" songs! Return in the evening to the front door walkway from 7pm-7:45pm and hear their arrival! I only hope you can take a cassette recorder..we couldn't find one (that's how we got lost-took a cab to their mall and then couldn't find downtown!). I highly recommend this hotel, I work in a Holiday Inn and have foe-oriented property...THIS IS IT!

My boyfriend and i went to cozumel and stayed at fiests americana on a tip from a friend. I had heard and read about it and was very excited. The romm was great, pools are beautiful, and the beach is amazing. however, problems with the food arised. we had an all inclusive package but only one resteraunt was open for dinner, that didn't have any theme nights and was no fun at all. i heard about the great theme nights that were supposed to be there and i was looking foward to them. the restaurant with the theme nights was closed because there "where not enough guests" in the hotel. we were upset that we payed for an all inclusive plan but there was no fun dinners, like we were told and read about on the fiesta americana website :( i guess you just can't go there in april.