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Cozumel Palace: Traveler Reviews


Cozumel Palace
Av Rafael | (formerly Plaza Las Glorias Cozumel), Cozumel 77600, Mexico
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93% Recommend
4.5 of 5 stars 439 reviews
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It was a sad day when we had to leave...

Cozumel Palace

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5 of 5 stars
mikaelab 18 contributions
Laguna Beach, California
Sep 11, 2007 | Trip type: Couples
3/4 found this review helpful

I just returned from my honeymoon where my husband and I spent 10 days at the Cozumel Palace (Aug. 7 – 17th). We both stalked Trip Advisor religiously before leaving for our trip, and everything wonderful that people have said was true! This might be long, but there are some tips that I want to share, so if you want details, read on!

Arrival - We arrived at the hotel in the late morning. Check in is not until 3:00pm, so be warned that if you arrive before then, you will more than likely have to wait. You still have full access to the hotel, and luggage is stored separately so that guests can enjoy the hotel.

Activities - There is a lot to do at the Cozumel Palace. The snorkeling is pretty good, though it is definitely a divers world. The activities during the day are ok, fun to watch but I wasn't compelled to join in. If you get the Palace Passport, there are a lot of free excursions to take advantage of:

Tulum - my husband and I tried this one out. This trip is definitely for those who love Mayan history. It was a long day. A ferry takes guests to the mainland where a bus is waiting to take you to a shopping center (everything is MUCH cheaper downtown or even at the hotel), and then to the ruins (about an hour traveling total). We had a tour guide Vincente, who bless his heart was nice, but talked and talked and talked. When we got to the ruins after hearing some extensive Mayan history, we watched group after group pass us...while Vincente was still talking. His first stop lasted about 10 minutes, and it was in front of a tree. It was a neat , but I would recommend ditching the tour and reading the signs posted at the ruins, or skipping the tour altogether. They say wear comfortable shoes, but flip flops are fine. You will not have time to swim. On the way back the Xpu-Ha Palace is where you eat lunch, but the resort was hit really really bad by a hurricane a few years ago, so there is almost no beach.

Car rental - definitely take advantage of the coupon and get a car. Most people get jeeps, which are about $100 without insurance, but we got a Chevy Sun, which looked like a VW Golf but with a convertible top. It was just as great as a jeep, and only cost $60 with insurance. Skip the scooter, there are too many long stretches of land with no view. You have to stop and eat at Coconuts. The food is pricey for what it is, but it is fun and the view is amazing. The margaritas are excellent. Playa Bonita is a great beach to relax at and get some sun. There is a shower there too for rinsing. **If you rent a car from the hotel you get it for 24 hours, so we got up early the next morning and drove to the other side of the island to watch the sunrise. AMAZING, do it if you can.

One thing that we did was take a ferry to the mainland to check out the other Palace hotels. We visited Playacar which was nice, the best part was that it has a beautiful beach. Aside from the beach/pool area, Cozumel was better. We also went to the Aventura Palace. This resort was almost too big. The bonus was that there were no kids. The lunch restaurants are all outside and not air conditioned, and it was really hot outside and uncomfortable. The Argentine restaurant Mundaca was great for dinner. I would recommend this as it is a fun day to explore.

Back at the Cozumel Palace, the food is really good. During the day there are always snacks everywhere. For a few days there was a fondue maker in the lobby which was amazing. They took it away after some unsupervised children stuffed their faces in the chocolate and made a horrible mess, which was too bad.

The Italian restaurant was my favorite. The lasagna is great, along with the Chicken. Try the salad a la nonna, that was nice, along with the caprese, which was very fresh. The steak is great here too. The minestrone soup was really good.

The Mexican was my second favorite. The fajitas are really great. The service here was amazing. If you can, ask for Jose, he was phenominal. One night he randomly brought out this huge machine and made us bananas flambe, with fire and all just because he liked us! The chocolate volcano cake amazing.

The Oriental was my least favorite. For some reason we always got bad service there which kept us there for at least an hour and a half or more. I liked the spring rolls, and my husband liked the sushi. Call me picky, but there was the rubbery skin part left on a lot of my chicken, which sort of grossed me out.

The lunch buffet was amazing, make a pizza they are good, and the breakfast buffet was nice. Everything you could think of for breakfast is at your fingertips. Ask for Ronny, he was great, he worked really hard for us the whole time. For sure drink Tangerine juice for breakfast, it is excellent. Be sure to tip the staff, even if just a little. It is not required, but you will be treated like a king!

Room service food is ok. The club sandwich was decent.

Try the Miami Vice, and a Bumblebee for sure at the bar. The martinis are also really great. The lobby bar is the place to go for better drinks.

The shows were ok. The fire show on Tuesday is by far the best, the rest get a little cheesy and are fun to watch if you have nothing else going on. Casino night is fun, but we couldn't play because there were so many children at the tables, which was frustrating.

Housekeeping was one of my only complaints. It might be because our room was in the middle of the hotel, but many times our room didn't get cleaned until turn down service at night, as late as 6pm! We also had to call at one point to have the sheets changed because when they had "changed" them before they I think put on dirty sheets. There were mysterious hairs and stains that were new to us!

The only other downside is that children are often unsupervised. Many times we noticed kids running up and down the halls (which are loud, by the way) in the early morning or at night, or harassing people at the pool with no parents in sight. Kids also dominated the casino night, which seemed a bit awkward and less fun for adults. So if you come with kids, please supervise them for the relaxation and enjoyment of other guests.

  • Liked — Great staff, wonderful food, beautiful rooms
  • Disliked — Noisy hallways, housekeeping, unsupervised children
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 23, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
  • I do not recommend this hotel for Young singles, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $358 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved Cozumel Palace!

Cozumel Palace

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5 of 5 stars
GHarmon 1 contribution
Denver, CO
Sep 10, 2007 | Trip type: Couples
4/4 found this review helpful

Before traveling to Cozumel Palace, we read every review on here and figured we would have something new to say, but it is just as wonderful as all the other reviews! My husband and I just celebrated our honeymoon at Cozumel Palace and could not have been happier. We loved every second, from the staff, to the food and drinks, to the activities, everything exceeded our expectations.

Tips:
As mentioned on other reviews, definitely visit the activities desk as soon as you get there. There are only certain days you can visit certain tours, so it takes some logistics to get stuff to work. Also, we were given the option to visit Adventura Palace withing the first 48 hours of arrival to listen to a time share thing and were given a $200 spa credit and $100 hotel credit. While the time share speech is somewhat annoying and a little pressurful, it is only an hour and WELL WORTH the spa credit! Adventura is absolutey AMAZING! It is a HUGE hotel with the most amazing spa I have ever seen. Their couples massages are a tad expensive, but worth it and they are free after your credit. They have a huge hydrotheropy spa that you visit before your massage including steam room, dry sauna, aroma therapy hot tubs, water foot massages and more! By the time we got to the massage I was already so relaxed I was in heaven. I would highly recommended planning to attend the session and spend all day at Adventura and the spa. Since we spent all day in the spa and pool, we asked the front desk if their was a place we could shower before dinner and they gladly gave us a room to use for the day free. It was truly the best experience ever and you are really missing out if you don't go!

It is impossible to relate how fun and wonderful Cozumel Palace is, so stop reading reviews and go see for yourself!! I promise you won't be disappointed!

  • Liked — Service
  • Disliked — Nothing!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 10, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $358 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic ....unless...........

Cozumel Palace

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2 of 5 stars
Peri 24 contributions
Arizona
Sep 10, 2007 | Trip type: Family
5/6 found this review helpful

I have been to Cozumel the last 6 years and love going there. The Palace was my 4th hotel and the best I'd ever stayed at.. that was until my trip this year. Dont get me wrong I love the place and Im not quite sure what to do about this, but this year after bragging to family about what a great place the Cozumel Palace was we returned in June (family in tow) and were placed in a VERY SMALL, NO JACUZZI, NO OCEAN TO VIEW, JAMMED IN A FOLD AWAY LEAVING NO ROOM TO WALK , STALE SMELLING ROOM. I was floored!!! How much did I pay for this Room? !!! The front desk said they had no other rooms and that they would move us to another room the next day. and they did, but I couldnt believe it. Yes the rest of the stay went well and yes I love the Cozumel Palace but I believe that everyone should be aware that if they are out of rooms they do have some small rooms that face the grocery store and apparently this is what they do, they stick some unsuspecting sole into that room each night then move them out for the next poor sole the next night. I am sick about it because I do love the palace but I can only beg them to make these rooms broom closets as they should be in the first place.

  • Liked — staff, location, ocean front
  • Disliked — room we were placed in, not advertised
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $358 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lunamieleros - Montezuma's Revengeros

Cozumel Palace

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3 of 5 stars
msrockefeller 12 contributions
lafayette, california
Sep 8, 2007 | Trip type: Couples
6/9 found this review helpful

We had a great honeymoon. There was good, bad and ugly. I might go there again, but with more money for tipping.

THE GOOD:
We got a great deal for 8 days in Cozumel Palace including our flights from SFO for under $4K for our honeymoon. We were very excited because we love snorkeling, we wanted to be pampered, and not have to worry about food or activities. CP had all of that.

When you exit the airport, put on your blinders and walk straight to the right to the main road and wait for a taxi on the grass there. We picked one up for $6.

When we arrived, the cold towel and champagne were a little anticlimactic, but we sat down and they were not too pushy about the timeshare. I read ahead, so I very strongly said, "no thank you," and he left it at that.

Vanessa's mani/pedi in the spa were AWESOME. Tip her BIG (even though it's not necessary).

We booked our romantic honeymoon dinner, which was very nice, and all our tours right away and went up to our room. We loved our room except that it was right above the grill, very noisy, and not on the 4th or 5th floors like we had asked 6 months in advance. Hammocks are tricky and not very comfortable. Tub is amazing. Loved the blackout curtains, giant beds and marble floors.

If you want to explore the island, walk out of the hotel and hang a left. Just past Margaritaville is Less Pay Car Rental. We rented a car w/Air Conditioning for 3 days @ $40/day. Can't beat that. It was amazing to explore and drive around. As they say, you can't get lost because there is one main road that loops the coast of the island. The north has been shut down since Wilma, but it was still beautiful.

The zocolo on Sunday after the cruise ships were gone was a lot of fun.

We went to Coconuts and sat at the farthest table overlooking the ocean and had mariachis sing "De Colores" to us. It was magical. Swimming in Chen Rio with lots of local children was fantastic, also. We visited Corona because we didn't want to pay for any of the other beaches and found it to be pretty nice, uncrowded with good snorkeling and nice atmosphere, but see "THE UGLY."

Snorkeling and pool at hotel was awesome. We brought our own equipment and were happy we did, especially when we went on the glass bottom boat tour because everyone else complained about the equipment.

Get fruit in the morning and take it with you to Tulum and Chankanaab to feed the iguanas. Make sure to grab some hibiscus flowers in the parking lot. A highlight of our trip.

San Gervaiso Ruins wwere amazing. LOTS of gigantic iguanas. Very quiet on a Sunday afternoon. Bring hiking shoes and lots of film/charged camera.

The tour guides on the Tulum and Chankanaab tour were awesome. Gorje and Raul were informative, caring, funny and organized.

THE BAD:
We did not get the room we requested and we were on our honeymoon. Very noisy drunk families at night, flip flopping, running and banging walls.

We signed up for all our tours right away and ended up wishing we'd signed up for Chankanaab twice and paid extra to do Xpu Ha, Isla Mujeres and Chichen Itza instead of Tulum. I hear Palace is opening up one on Isla Mujeres so I am excited for that. Better go before it gets too crowded.

Food was disappointing. I was thinking casino buffet quality and instead it was more like airplane / bad wedding quality. And we got sick (see THE UGLY). We loved the grill at night the best and ordered room service cereal most mornings so as not to feel like big sweaty hogs for the rest of the day.

Staff, tour guides and guests feeding and touching marine life. Very, very bad for a recovering reef that could take 100s of years to recover from the hurricane. Also, get biodegradable sunblock before you go-it's so expensive there.

Print out a whole bunch of your saved reviews and read them on the plane. I wished I'd done that.

If you are more of the outgoing tyep and would like to be on your romantic vacation with others, socialize and get to know other couples and families, I think this is a great place. If you are wanting to be alone in the world with your new hubby or wifey, this is not it. Trust me. I think this would be a fantastic family reunion vacation site. No doubt that it is also a party town for spring break.

It's HOT there (duh, right?). When you go out, make sure you have water, light clothing, a parasol even (esp. on Tulum tour) and/or one of those water spray/fans. If you have kids, this is a must. Lots of cranky kids because of the heat.

THE UGLY:

We spent 16 hours traveling on our way home because there are no direct flights from CA. We spent 6 hours in Houston.

I do have to say, that if you have any sensitivity whatsoever regarding tourism's impacts on native people, this could no way be a 5.0 vacation for you. I know that some people don't feel this way and see it as helping the native people, so what I'm about to say is not directed toward you. When the servers say "It's my pleasure," do you really think they mean it? I thought I wanted to be pampered on my honeymoon, but I just felt guilty most of the time. If things like this don't bother you, then you'll have a great time getting sunburned, taking in the "Mayan Show" and drinking unlimited margaritas by the pool and not tipping. As and American, I felt grossed out seeing this everywhere I went.

The vendor I encountered on the Tulum tour said it best when he was trying to bargain with me for an embroidered blouse. I kept telling him I didn't have enough money to NOT underpay, and he said, "Fine! How about 5 STINKY American dollars?!" and blew smoke in my face. That pretty much sums up the true meaning of "It's my pleasure."

You MUST read this website on "Montezuma's Revenge / traveler's diarrhea / turista" before you go to Cozumel Palace. [--]

I don't think it's a coincidence that the day we left the resort to explore the island, we came down with it. Although we didn't go anywhere that was not highly touristed (Coconuts, Chen Rio, Corona Beach (very nice-kind of hidden--Chankanaab snorkeling without Chankanaab hassle) to snorkel and have Cokes and Corona from a bottle), we lost three days of our 8 day honeymoon because of it. The night before, we had eaten a lot of seafood from the resort, so we really don't know how/where/why we got sick. The website is helpful. Someone told me that you should drink two shots of Pepto before every meal when you go to Mexico for the first time.

I've included some photos here and have more at: http://www.flickr.com/photos/robertrock/sets/72157600909256110/

I hope this has been helpful to you. Enjoy.

  • Liked — The nice rooms and poolside snorkeling
  • Disliked — Food
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 19, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $358 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
What a Wonderful World!

Cozumel Palace

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5 of 5 stars
Mimsy05 3 contributions
Washington
Sep 7, 2007 | Trip type: Couples
1/1 found this review helpful

Okay, I'm afraid to give Cozumel Palace yet another rave review only because they might raise their prices and I won't be able to afford to go back!!!

I went for my honeymoon and upon first arriving, the hotel lobby was stylish and clean, the employees were super friendly and eager to assist us and the views of the water were beautiful. This was also my first all-inclusive vacation and I thought the food was great.

You can also go snorkeling right on the hotel dock and our package also included tours of Mayab ruins and such.

My only advice would be to get a list of tours as soon as you arrive so that you can plan out your trip right... also the "glass bottom boat" tour is actually a snorkeling trip, so you want to show up for it in your bathing suit (nobody told me that, but it was sucha great place, I just rolled with the punches and ended up doing some of the best snorkeling ever!

This is a great place for fun-loving, chill personalities. If you're a but stuffy, then Cozumel Palace might even loosen you up a bit.

  • Liked — all0inclusive meals and beachfront views
  • Disliked — You had to pay per minute to use the internet if you didn't bring a laptop
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 05, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Tourists
  • I do not recommend this hotel for People with disabilities, Pet owners
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $358 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Cozumel Palace Also Known As

Address: Av Rafael | (formerly Plaza Las Glorias Cozumel), Cozumel 77600, Mexico