After reading the raving trip reports on Trip Advisor, we were pleasantly surprised that all of them were indeed, true! We stayed at the Cozumel Palace, Jul 21-25 and we will definitely return.
Having been veterans of PLG, we could only imagine the transformation. Great Service, Wonderful Food, Beautiful Property were just a few of the descriptions we read.

The resort was indeed very nice! We were met at the door, with the requisite cold towel and glass of champagne. As we arrived, the daily "ten minute" rain shower let loose, and suddenly, the lobby was filled with people in wet bathing suits escaping the storm outside. Not a problem with the Coz Palace staff. They immediately set up craft tables, and blackjack tables, transformed the lobby area , and brought the outside party inside!

After check in, we were shown to our room by the friendly bell staff, who explained the operation of the safe, the operation of the mini bar, and where to call if we needed anything, and I do mean anything.

Each day was a repeat of the wonderful food, the great service, and a beautiful resort. The nightly shows were entertaining and they did a great job of getting audience participation.

The food was good and plentiful! Breakfast? Omelettes, fruit, eggs cooked to order, different meats, tamales, a bloody mary/mimosa bar.

Lunch? Fajitas, grilled fish, hamburgers, salad bar, build your own pizza........dessert bar, complete with build your own sundaes......

Dinner? Your choice of different restaurants complete with flaming coffee presentations or flaming desserts, or both!
We enjoyed the sushi. They even made something not on the menu that I like. It was delicious. The staff told us at check in not to worry about the dress code for dinner and that shorts were just fine. Most men had on shorts/golf shirts or button downs and the women had on everything in the world. Can't decide what wine you want? No problem...they brought a huge tray with five different bottles and we had our own wine tasting. Didn't like those, so the waiter brougth two more. WOW!! If you miss dinner, or wind up hungry at midnight, the late night(after 10:30) menu offered four entrees all night. Never more than twenty minutes for great midnight food.!

We could go on and on, but in short, we will return. Each of the staff members we encountered were friends by the 2nd time we would see them. They always greeted us with a smile, and continuously said, "We are so glad you are here."
One of the many reasons we love Cozumel are the people, and the Coz Palace has the best!

Great snorkeling off the shore of the hotel. Tons of crabs on the rocks, tons of fish in the water, sea urchins, and we even saw a parrot fish. Snorkels are new and individually wrapped. No charge for anything. We NEVER had a problem finding a chair and they gave us as many beach towels as we asked for. One day they had all the little girls at a beachside table with at least thirty bottles of nail polish and were doing nail art. There were poolside salsa dancing lessons, fun pool games throughout the day (with a bottle of tequila for the lucky winners), and a huge refrigerator of ice cream near the pool. For the grown-ups they also had a do it yourself tequila shot table at night. HA!

Spa: Had a great back massage and a pedicure. Both were top notch and the lady gave me the pedi supplies to keep. OPI polish and all sorts of other "top shelf" products.

It was my birthday and we got back to the room to find a wonderful birthday cake waiting beside the wine.

Location fantastic, small resort with fabulous personal service, people friendly with smiles every time. We can't wait to go back!

I just had to write in and tell anyone that reads this, what a wonderful place the Cozumel Palace is our family of 10 just were there in July from the 18th to the 23rd. It was truly a dream trip come true, everything they print about the palace is true and much more. From the minute we walked in to the minute we walked out we were waited on hand and foot, there was always someone there to ask you if everything was ok or if we needed anything. The food was great and we tried it all we never had a bad meal. The intertainment from the pool to the night time was great. Our children went 3 years without any gifts at Christmas, birthdays or anniversaries so we could go on this trip, and we worked hard to make this trip come true for all of them, and it was wonderful and they said they would go without again just to be able to do it again, and they want to go back to the Cozumel palace we told them they had others but they enjoyed it so much that they want to go there again. The only thing bad about it was that we couldn't stay longer. So if your thinking about a place to go it's the place. The people are friendly and caring and they work so hard to make you feel at home. The kids went snokeling right off the deck , it has a wonderful man made beach there, so you don't even miss not being right on a beach and there are so many beaches not far from there that you can enjoy. They are very helpful with explaining trips that you can take to see the island and you can walk from the palace to down town San Maquiel and always feel safe. I can't say enough about our stay there only that it was a dream come true. We will be back The Teuts

First of all I would like to say that I love Cozumel. It is the second time I have been there and will definitely be going back.

Cozumel Palace is an excellent all-inclusive resort, that allows you to play during the day and relax in the evenings. The have connections with the other Palace resorts which is very nice in the trip planning. The staff is excellent and very courteous. Only bad thing was that my girlfriend couldn't get an appointment to the spa that fit our schedule. Other than that it was excellent.

Take advantage of the day trips if possible. I took the 2 Mayan Ruin trips through Palace. Also, I recommend the 4 wheelers. And remember even if your Jeep is 4 wheel drive and that sand doesn't look that deep, park where it says to park (even if it looks like a safe spot just off of the road.) Also, hit the Bob Marley bar on the far side of the island. I could keep going on ...

My wife and I just got back July 26th 2007. If you plan on takeing a trip look into the Cozumel Palace it is the best All inclusive resort on the island. The staff was wonderful, they have three different resteraunts, with the finest foods. The swim up bar is very nice, a mini bar in your room with 4 different liquors and fridg with beer,sodas, and water, room service 24/7. They also have snorkeling just down from the pool where we saw all kinds of fish, plus you can book a fishing trip thru the front desk for (extra charge). It was excellent, we will be back next year.

Jason
Texas,USA