After reading the raving trip reports on Trip Advisor, we were pleasantly surprised that all of them were indeed, true! We stayed at the Cozumel Palace, Jul 21-25 and we will definitely return.
Having been veterans of PLG, we could only imagine the transformation. Great Service, Wonderful Food, Beautiful Property were just a few of the descriptions we read.

The resort was indeed very nice! We were met at the door, with the requisite cold towel and glass of champagne. As we arrived, the daily "ten minute" rain shower let loose, and suddenly, the lobby was filled with people in wet bathing suits escaping the storm outside. Not a problem with the Coz Palace staff. They immediately set up craft tables, and blackjack tables, transformed the lobby area , and brought the outside party inside!

After check in, we were shown to our room by the friendly bell staff, who explained the operation of the safe, the operation of the mini bar, and where to call if we needed anything, and I do mean anything.

Each day was a repeat of the wonderful food, the great service, and a beautiful resort. The nightly shows were entertaining and they did a great job of getting audience participation.

The food was good and plentiful! Breakfast? Omelettes, fruit, eggs cooked to order, different meats, tamales, a bloody mary/mimosa bar.

Lunch? Fajitas, grilled fish, hamburgers, salad bar, build your own pizza........dessert bar, complete with build your own sundaes......

Dinner? Your choice of different restaurants complete with flaming coffee presentations or flaming desserts, or both!
We enjoyed the sushi. They even made something not on the menu that I like. It was delicious. The staff told us at check in not to worry about the dress code for dinner and that shorts were just fine. Most men had on shorts/golf shirts or button downs and the women had on everything in the world. Can't decide what wine you want? No problem...they brought a huge tray with five different bottles and we had our own wine tasting. Didn't like those, so the waiter brougth two more. WOW!! If you miss dinner, or wind up hungry at midnight, the late night(after 10:30) menu offered four entrees all night. Never more than twenty minutes for great midnight food.!

We could go on and on, but in short, we will return. Each of the staff members we encountered were friends by the 2nd time we would see them. They always greeted us with a smile, and continuously said, "We are so glad you are here."
One of the many reasons we love Cozumel are the people, and the Coz Palace has the best!

Great snorkeling off the shore of the hotel. Tons of crabs on the rocks, tons of fish in the water, sea urchins, and we even saw a parrot fish. Snorkels are new and individually wrapped. No charge for anything. We NEVER had a problem finding a chair and they gave us as many beach towels as we asked for. One day they had all the little girls at a beachside table with at least thirty bottles of nail polish and were doing nail art. There were poolside salsa dancing lessons, fun pool games throughout the day (with a bottle of tequila for the lucky winners), and a huge refrigerator of ice cream near the pool. For the grown-ups they also had a do it yourself tequila shot table at night. HA!

Spa: Had a great back massage and a pedicure. Both were top notch and the lady gave me the pedi supplies to keep. OPI polish and all sorts of other "top shelf" products.

It was my birthday and we got back to the room to find a wonderful birthday cake waiting beside the wine.

Location fantastic, small resort with fabulous personal service, people friendly with smiles every time. We can't wait to go back!