Exceeded all expectations! Loved the food, snorkeling, drinks, and staff. We will be back at the Palace for sure. One thing I really enjoyed was exploring the island by scooter, the windward side is absolutely spectacular, raw and wild beauty! You gotta stop by Coconuts grab a table overlooking the breathtaking sea order a drink and the fish tacos...my mouth is watering real bad right now!
I love this island and the people who inhabit it.

I have recently stayed at this hotel from June 4-10 for a week long getaway. My principal concern was to stay in a hotel that would accommodate my wife (non-diver) and four year old son.
Upon arrival we were all pleased with not only the attractive room, but with the outstanding and generous service offered by the staff. I scheduled four (2-Tank) dives with their local shop (Aqua Safari) and had the best time. The staff at the shop were excellent as well and had some outstanding dives to remember.

The rooms are exactly what other reviewers are saying, nothing short of excellent. We stayed on the fourth floor (430) and had the best ocean view. The rooms come with all amenities you can ask and some you never would expect such as toothbrushes, toothpaste, creams, shampoo along with conditioner. My wife was extremely impressed to say the least.
The hotel is located near the downtown area, which makes for easy shopping. There is also a shopping center directly across the street for last minute needs (shampoo, creams) and their prices were very reasonable. Your also close to some of the better restaurants if you are interested in tasting some local food.

The food was excellent. You may not enjoy a plate, just return and try something else. You will not be disappointed by the food. The drinks were also very good. I had enough margaritas to say that they did a fine job!!! The shows were a bit corny, but we had a great time. The fire show was by far the best. They had a hypnotist this week for the first time and he was fun as well. My son loved the kids club, which is equipped with three Nintendo Game Cubes and an X-Box 360 as well as a large screen TV for movies. So they are very well prepared for your little young ones, who will love their staff as well.

Overall, the best part of my stay was the staff at the hotel. They were warm and very helpful. You felt like you were truly welcome in their hotel. I felt more accepted here than when I stayed at the Ritz Carlton last year. I am planning another stay next year!!!

This trip was a surprise for my husband's birthday. Because of that I wanted everything to be perfect. The cozumel palace fit that bill.

From the second you walk into the lobby, when they hand you a cool washcloth and a glass of champagne with a cherry in it to the second you reluctantly leave, the service is 200%.

We did have a problem with our room (directly outside the gym), they switched it 3x until we were happy. It was a little bit of a pain to go thru 3 rooms in 2 days, but the staff was soooo accommodating and pleasant to deal with, it wasn't so bad. In the end we got the room we wanted, where we wanted and loved it.

By the poolside there are always several people walking around ready to grab your empty glass to bring you a refill. The poolside bar service is great (go Angel!). I was never thirsty. The staff by the pool is fun, but not pushy. You want to play volleyball, play. Don't want to, then don't. Roqui is hysterical, great during the merengue and salsa lessons and just in general a funny guy who made the afternoons entertaining. We had daily volleyball games in the pool, and it's a great way to meet people and cool off.

About the resort: Clean is an understatement. They are constantly cleaning and it shows.

The food - if I had anything to say about the food, it's that I was surprised the mexican food wasn't that good. It seemed rather bland. The italian and oriental restaurants were great. Grill too. Room service any time of the day or night is a wonderful thing.

I also wish that they had a beach. We watched the sunset every night by the poolside, but there is something about watching the sunset while you hear the waves that makes it a different experience.

Overall - my husband and I loved our vacation. The staff, the Spa, the food, the drinks, etc couldn't have been better.

Wow...where to start? The Cozumel Palace definitely exceeded our expectations in nearly every way. We tsayed from May 28-June 4 and had the perfect honeymoon. Here's a breakdown by category:

Room-Picture Perfect...the rooms were exactly the way they look on the Palace websites. The rooms with the beautiful marble floors and two person tub were what originally caught our eye and proved to be everything we anticipated. We loved the balcony...the view from room 307 was spectacular! The air conditioning was jet powered...it was extrememly humid while we were there and the room was never warm or sticky. The bathroom was spacious and the shower had excellent water pressure. The fridge was restocked every day with 7-Up, Pepsi and Pepsi Light, bottled water, Tacate Light and Dos Equis. They also keep the room stocked with 4 additional bottles of water that we used to brush our teeth. If we ran low we made a call and whatever we needed always arrived within 15 minutes.

Food-Much better than anticipated. As an AI, my expectations were not that high. We loved the Asian and Italian restaurants. My wife loved the Kani Rolls from the Susi menu and the appetizers and dipping sauces at the Asian restaurant were very high quality. Breakfasts had a huge selection of hot dishes, fruit, crereals and breads, and an omellete/waffle/breakfast burrito bar. I always had black beans and Mexican sausage for a breakfast...gave me energy for my day! Lunches mainly consisted of sandwiches, nachos, burgers, etc. The food did get a little old by the 7th day, but overall was very good. We did not care for the Mexican restaurant but I generally do not like Mexican food. They offer a romantic candlelight diiner on the pool deck by the ocean that was very nice with personalized menus and a fantastic desert plate!

Drinks-Also better than I expected. I'm not a fan of Mexican Beer so I drank mostly frozen drinks by day and Bourbon and Coke at night. The frozen drinks were excellent...I recommend the Rum Runner and Miami Vice. The bourbon and cokes were poured strong enough for my tastes and I like my bourbon strong. Make sure you have Augustine make his famous bumblebee shots...they are great! We also liked the "Bob Marley" shots in the lobby bar. The resort does a bartending lesson class that is so much fun. They mix up 7 or 8 different drinks and show you how they are made and hand out samples to everyone...lots of fun!

Service-this is the area that really blew us away. I cant say enough about the staff at The Cozumel Palace! They are awesome! Never have I been treated so well by such a large group of people. The superior service was not limited to one person or one area of the resort...it was everywhere. It blew my mind how many staff members called us by name within the first 2 days of our stay. Augustine at the bar, Samuel in the Asian restaurant, and Isaac the doorman really stood out amongst a staff that nearly always was perfect. PLEASE tip the staff if you visit the Palace. We tipped at least $1/visit to the bar, $4/day for housekeeping, $1-$2/day for the minibar, $2 for room service, $5 at dinner, and gave $10 to our favorite bartender and waiter at the end of the week. Tips are very much appreciated and after you see how hard the staff works to make sure you enjoy yourself...you feel like you cant tip enough. These folks work VERY long hours and always do it wiith a smile.

Activities-We took the Manta snorkeling trip which picked us up right at the Cozumel Palace pier. Great trip! Luis made sure we had everything we needed. We also rented a Jeep and went to the Eastside of the island...this is a must do. We visited the Rasta Bar, Chen Rio, Coconuts, and Mexcalitos...all are great spots and have unique characteristics. There was an 18-wheeler tanker truck on the beach next to Mexcalitos...apparently the driver was drunk and missed the end of the road the day before we were there. Fortunately, he did not hit any people or cars, but they expected it would be there for a couple of weeks as there is no equipment on the island capable of getting the truck out of the sand. The pool at the Cozumel Palace is awesome and much needed when the sun is beating down. The music was not nearly as loud as had been previously written on the forum so I am assuming that problem has been corrected.

My one word of caution about the Palace is due to it's small size...it can take on the personality of those that are staying there. The first 6 days we were there was perfect...a nice mix of couples and families. Our last day, everything changed. A group of approximately 15 recent HS grads arrived...not very pleasant. Giving 18 yr olds unlimited access to alcohol, water, and balconies is a very bad idea regardless of what country you are in. There was also a very large group of 30-somethings that arrived that were more boorish and obnoxious than the high-schoolers. I felt bad for the other 200 people that came to the resort based on it's reputation of being a low-key, relaxing place to stay...we definitely felt like we were leaving at the right time.

All in all, the Palace is a great place to stay...we cant wait to go back next year!