This is a wonderful, relaxing, beautiful resort! The service was, by far, the best I've ever experienced at an all-inclusive. You don't need reservations at any of the restaurants for dinner (all a la carte except for the outdoor Mediterranean grill, where you walk up to the grill and ask the chef for whatever kind of steak you want (or seafood or chicken) and get your own sides. The food was great. You can order room service 24 hours per day. The rooms were large, comfortable, had a great big jacuzzi tub for two, and were kept very clean. The staff here are absolutely excellent! Beach area is very small and manmade, and there's not much night life, except for a great house band that played every night until about 9:45pm in the lobby bar, and after-dinner shows that were very nice (but are over before 10pm), so this is not the place for the "all-nighter" crowd, but if you're looking to relax and be pampered, this place is for you!

Firstly, we booked our Palace vacation through an eBay seller who offered us a "members package" for a small fee. This package not only was hundreds of dollars less than any travel website, it offered many extras, including massages, manicures, pedicures, airport transfers, VIP check-in, and other amenities. I HIGHLY recommend this type of service. It was extraordinarily easy and very legitimate. (search "Cancunfun2005" in eBay's search bar... Thanks Dave!) I wouldn't book another Palace vacation any other way.

We arrived at CZM and made our way through customs and baggage claim. We headed directly out the front doors to a waiting Chaza travel agent. We were quickly transfered to our awaiting transportation to the Cozumel Palace. Upon arrival, our bags were tagged at the front door, we were directed into the lobby bar area and given a cool towel and a glass of sparkling wine, while a hotel agent took care of our check-in while we sat and unwound. A brief orientation later, we had our PREMIER bracelets on and sent off to our awaiting room.

Our room was fantastic. We were on the 5th floor, just above the infinity pool area. Our bags arrived, and the bellman gave us the room run-down. He opened our liquor cabinet, left, and we unpacked. The room was clean, neat and had plenty of storage. The jacuzzi was nice, but we didn't use it.

We did however, use the rest of the facilities. The Mrs. utilized her manicure/pedicure almost immediatly, and she scheduled our "couples" massage. She utilized my manicure/pedicure later in the week. The pool was clean, the pool bar was well kept and never "too busy", though the pool area was almost always full. In the mornings, the pool seating became an issue, because many people got up early to "reserve" their choice seat without ever showing up during the course of the day. I would recommend to anyone who is going to a Palace resort to bring along some inexpensive personal belonging (old flip-flops, t-shirt) to place on your poolside chair in the morning. If you are the type that MUST HAVE your preferred chair each day, just putting down a resort towel and nothing else... you risk losing your spot.

The food was good. Not amazing, but passable, considering it is an AI. We ate outside, poolside on two nights; at the Mexican place twice; and the Asian and Italian places once. We never left hungry. The tableside service was excellent. Very attentive, and our glasses were never empty. In my opinion, the service we received at the Cozumel Palace far exceeded our previous service at the Moon. Maybe it is due to the recent hurricane that they work so hard.

We stayed at Sandals Grand Bahamian previously, and tipping there was not allowed. However, we tipped HEAVILY at the Palace due to the epic efforts put forth by all staff. Wait staff, bellmen, bartenders, cooks, guest services, entertainment... everyone. They really appreciate it, and a very large part of their income comes from gratuities. I brought $100 in ones, plus fivers for meals, and used them all. Well worth it!!!

We went snorkling almost daily, and scuba diving on three different days. (Blue Angel. Well worth it! "Pumba" was the BEST!) We also took the initiative to go over to the Aventura Spa for a day. WOW! If you go through the Palace, you will be offered a presentation (time share) along with free transfers to the Adventura Spa and Palace Money. We didn't want to sit through all that, so we took the ferry ($10 per person, each way) and a cab ($14 each way) to the Aventura Spa. Again, well worth it. A nice break.

The Palace is a place where you can get dressed up each night and not feel out of place. Some men wore dressy shorts and some women wore capris, but most men wore slacks and collared shirts and women wore skirts or dresses. Why not? You are on vacation! We also enjoyed some of the evening shows. Couples night, casino night and the Mexican fiesta was a lot of fun.

Upon check-out, there was a bit of a mix-up. We left our bags in the room under the premise that they bellman would pick them up. He didn't. We eventually were reunited with our bags; transfers accomplished and we were delivered to the airport on time.

Hints: 1. Use the internet/phone provider across the street if you need to communicate with the outside world. 2. Bring tip money. 3. Sunscreen. 4. Try "Pepe's" for some delicious seafood for a night away from the Palace. YUM! 5. Take your own bags down during checkout.

All in all, I had a marvelous time.

We stayed at the Cozumel Palace from 2/24 to 3/3/07. My wife and I have stayed at AI's all around Mexico and this place blew the doors off the other resorts. We experienced none of the trouble that the other reviewers have talked about. Check-in was fast, even though our flight was 2.5 hours late, with champaigne and a quick overview of the resort. Our room was immaculate with a great view and the most comfortable bed that we have ever had on vacation. The pool area is small, but nice with plenty of chairs and pretty good snorkling right from the resort's pier. We thought that the food was awesome! We ate at the Italian restaurant 3 nights and the grill twice. The service was phenominal, we were pampered through every meal. I cannot say enough good things about this resort. While you do have to deal with the noise and people typical with ANY resort, we were not expecting a private beach with a butler. I would not hesitate to recommend this AI to anyone interested in Cozumel -- it is worth the extra $$.

My fiance and I just returned from a quick, 3 night stay at the Cozumel palace. We had just wanted a quick weekend get away and this was the perfect place. I read up on this resort alot on this website beforehand and it really helped us out.
We arrived at the airport..beware of men in offical looking uniforms telling you to "come this way"..most likely they are just trying to see you something (tours, timeshares..etc). Find your included transportation (most likely a van) and be on your way. If not, you can get a taxi right outside. It should only cost you $8 per person, they try to get you to pay roundtrip but you do not have to.
When we arrived at the palace, we were greeted with a glass of Champagne and a cool face towel. We were then quickly checked into our room. The room was very clean and spacious We were on the 3rd floor. It was not too noisy despite what others have written. I also did not think the music by the pool was too loud at all.
The service is great, the staff is very helpful and friendly. A little tipping goes a long way, a few dollars here and there.
I personally thought the food was pretty good. Their is plenty and it is always available whenever you desire it.
The gift store in the hotel is a bit pricy when you compare to others in town. There is a big Walmart like store across the street. We didnt go but heard it was much cheaper.
We rented a Jeep for the day to tour the island, you can rent it right at the front desk for about $55 for the day. It was well worth it! We toured the entire Island, its basically one road all the way around..really easy. There are lots of cute little Bar/Beach clubs along the way. I would definitley recommend driving to the other side of the Island (the ocean). There are places to stop for food and the water is beautiful, very rough though, large waves.
We spent one night in town, went to Carlos and Charlies, that was a good time. Most of the cruise ship people are there right off the boats which stop accross the street.
All in all we had a great time and would definitley love to go back again, I would greatly recommend this hotel!