We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Cozumel Palace and Cozumel?

We'll send you updates with the latest deals, reviews and articles for Cozumel Palace and Cozumel each week.

  • Save Cozumel Palace
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d153002?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Cozumel Palace: Traveler Reviews


Cozumel Palace
Av Rafael | (formerly Plaza Las Glorias Cozumel), Cozumel 77600, Mexico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Find Cheap Flights to Cozumel

Traveler Reviews

93% Recommend
4.5 of 5 stars 441 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (441)
[ Date ] [ Rating ]
Craig & Jamie didn't want to leave!

Cozumel Palace

Save Review
5 of 5 stars
cdajame 11 contributions
Coeurd' Alene, ID
Jul 21, 2008 | Trip type: Couples

We, arrived on Sunday afternoon after spending 3 days in Playa del Carmen. We were looking forward to some rest and relaxation after spending a more active stay in Playa del Carmen, including zip-lining through the jungle and mountain biking. Cozumel Palace definitely delivered!! We were greeted with cool, herbal towels (which were a relief after accidently walking approx. 12 blocks to the hotel with all our luggage!) and the staff at check in were extremely friendly and seemed genuinely happy to see us. We had booked our vacation on Ebay through Wendy's Treasures and were a little nervous but had no reason to be. We arrived early and our room was not ready, but we were served cold drinks and taken care of as if we were royalty.

We decided to have a bite to eat in the daytime buffet and were delighted by all the choices! The food was excellent, and not just because we were famished! We tried brushing up on our "espanol" and the staff was very encouraging. Everyone had a great sense of humor. After filling our bellies, our room was ready. We were guided to the top floor and were awestruck by the beauty of the room. Trust us, the pictures do not lie! The room was so relaxing and elegant at the same time, and the view was stunning! Thinking things couldn't get any better, we were asked if we wanted the liquor cabinet unlocked; we had officially arrived to the honeymoon of our dreams! We used the hot tub in the room everyday but one and loved it, they even provide bubble bath for you!

We were vey giddy and went to every show at night and felt the staff did a great job entertaining everyone. We were amazed at the energy and excitement the entertainment staff exuded! We ate in all 4 restaurants, and definitely loved Flamingos Grill outside. The T-bone is fantastic! We also enjoyed the Italian restaurant. We found the Japanese restaurant to be our least favorite, even the ice cream we had taken to our room was discarded (a sin back at home).

I enjoyed laying by the pool and being served poolside like a diva, and my new husband, Craig, spent time meeting new people by the poolbar. Beware the conga line that can begin at anytime at the poolbar. We lost an entire day thanks to alot of sun and too many mixed shots. Augustine, you will forever haunt our dreams! There is no beach but the snorkeling is okay if you want to pass some time. We took advantage of the glass bottom boat/snorkel tour and had a blast! Our guide was amazing and we saw many unique fish, including a barracuda. We also took the Tulum tour and are so glad we did! The ruins are absolutely awe-inspiring. It is hard to do this ancient site justice through pictures and you must see it for yourself. We didn't have time to swim at the beach, but it sure looked like fun!

Being that we were on our honeymoon, we were entitled to a candlelit dinner by the water (the meal was good but the dessert was phenomenol!) and a bottle of champagne in the room. Ask if you can get you bottle on your first day, we got ours on the last and were unable to drink it because we arrived to our room too late and hungover.

Everytime we had called the front desk or for room service we were greeted with a smiling voice. We were even given a courtesy call to verify if we had been tended to in a timely manner. We can't say enough great things about this hotel. Even all the guests we met were fabulous and feel we have made some great friends on our honeymoon. We look forward to meeting all of you again when we return to Cozumel Palace!

  • Liked — Friendly staff & spectacular room w/ view
  • Disliked — Japanese food
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since February 05, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d153002?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $348 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Dream Vacation

Cozumel Palace

Save Review
5 of 5 stars
Shuss 1 contribution
Cullowhee, NC
Jul 21, 2008 | Trip type: Couples
0/1 found this review helpful

My husband and I just returned from our trip to Cozumel and we LOVED it! Everyone was so nice and the staff was excellent. We enjoyed the food (try the sushi and tempura ice cream at the Oriental place) and all the activities. We spent a few days walking around town (the Palace is right in town and walking is safe) and relaxing at the hotel. We loved how you could just snorkel right off the hotel patio! The included tours were great too! We went on all of the included tours and the tour guides were really good. The one tour to a nearby park had a place to swim with the dolphins. That was not included, but we were able to arrange everything at the hotel (highly recommended). After swimming with the dolphins, we went to another area of the park to go scuba diving. We were able to just charge the scuba trip to our hotel room and our tour guide from the hotel was great in helping us arrange the scuba lessons. The nightly entertainment at the hotel was really fun, especially the fire and drum show. All I can say about that is WOW! I would recommend staying at the Cozumel Palace to anyone. We are 26, but there were families, retired people, and young couples.

  • Liked — The staff
  • Disliked — That I could not stay longer
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 21, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d153002?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $348 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Palace!!!

Cozumel Palace

Save Review
5 of 5 stars
kat007California 3 contributions
california
Jul 21, 2008 | Trip type: Couples
0/7 found this review helpful

Best Palace!!!! My husband and I stayed for 4 nights and wished we didnt have to leave!! Service is the best by the secound day everyone knows your name and you never have an empty glass!!

  • Liked — Excellet Room and view!!!
  • Disliked — no beach
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 21, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d153002?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $348 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Best of Cozumel!

Cozumel Palace

Save Review
5 of 5 stars
AngieB40 6 contributions
Alexandria VA
Jul 20, 2008 | Trip type: Couples
1/1 found this review helpful

We went to Cozumel Palace for our honeymoon and it was a trip that both of us will never forget! From the staff, to the beautiful room, to the snorkeling, it was all fantastic. We would highly recommend the Ribeye at the Italian Restaurant. Also, if you have the opportunity to stay for a week or so take in the evening shows like the fire & light show, or the evening of mexican music. The mexican food night is definitely one that you will not want to miss as well.
My husband and I would highly recommend that you rent a car and travel the island. The first thing you will want to do prior to leaving the hotel is check the exchange rate so that you are not taken advantage of when purchasing gifts along the way. Definitely make sure you have American money and pesos. Always ask how much something is in pesos instead of US Dollars. Once you are headed out to experience the island go, go, go to Playa Bonita! They have the best beach and awesome food. We loved the ceviche! Also, don't miss Coconuts a little further down the island. The food is also great, a little more expensive, but good, and the view is spectacular. And finally, go to Paradise Beach to have fun i.e. jet skis, parasailing, massage on the beach..you name it they have it.
We will definitely return for another vacation. Remember when packing to pack your foods or liquor that you have purchased and check it with your baggage or they will take it and dispose of it at the airport. Have fun, order room service, enjoy the pool, the view, the beach, the cocktails and the staff. You really couldn't ask for more!

  • Liked — The room w/water view
  • Disliked — The food/sushi at the asian restaurant
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 28, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d153002?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $348 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
ABSOLUTE PERFECTION

Cozumel Palace

Save Review
5 of 5 stars
missminivan 4 contributions
Sydney, Australia
Jul 17, 2008 | Trip type: Couples
0/3 found this review helpful

My husband and I recently spent 7 nights at this beautiful hotel. We have nothing but praise for the entire experience and could not agree more with the other reveiwers who have said everything there is to be said about the fantastic staff, great location and amazing service. If it was not such a long distance for us to travel (from Sydney Australia), we would be back in a heartbeat.

  • Liked — THE AMAZING SERVICE WITH A SMILE & THE DRINKS BY THE POOL
  • Disliked — NOTHING!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 05, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Families with young children
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d153002?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $348 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Travelers Who Viewed This Property Also Viewed
$413*
Check Rates ABS:HotelCheckRates-d153001?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cozumel, Yucatan Peninsula
$304*
Check Rates ABS:HotelCheckRates-d259238?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cozumel, Yucatan Peninsula
Price not available
Check Rates ABS:HotelCheckRates-d610900?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price
Write Your Own Hotel Review
Been to Cozumel Palace? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own Cozumel Palace?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video

Cozumel Palace Also Known As

Address: Av Rafael | (formerly Plaza Las Glorias Cozumel), Cozumel 77600, Mexico