Can't say enough about this resort. Only thing missing was God Himself to greet you at the front door. Service was excellent from the minute we arrived to the minute that we left. My boyfriend and I will definately be going back. Swimming in the beautiful caribbean water is truly a memory to cherish forever. Resort is close enough to town to walk and we felt safe. The food at the resort was above expectation and the rooms are absolutely gorgeous. We will be taking my daughter for her graduation in a few years....like we need an excuse to return!!

We stayed four nights at the Cozumel Palace April 21st. We picked this hotel after reading over 200 trip advisor reviews. Most of those reviews being flawless. However, as it got closer to the date we were to travel I was getting a little concerned with the most recent reviews, all having the same problem, lost reservation or being put in a street room. We booked through Expedia and did not need to confirm, but did so with the hotel directly because of my concerns. Thank God I did, when I called they said my reservation was cancelled. After I spent half a day on the phone trying to sort out the problem, and not being guaranteed an ocean view room ,I was a little apprehensive about our visit. When we arrived we were, like everyone else greeted with cool towels that smelled like lavender. We were not there five minutes when we were asked if we wanted a drink. From that point on the service in everyway far exceeded our expectations. They do everything they can to make your stay pleasureable. After the bell boy showed us our room, they sent up a cake for our anniversary. We asked him where we needed to call for limes for our drinks, five minutes later a bowl of fresh cut limes arrived. I assure you, being in the service industry, I am very picky about my food and the quality of my drinks. In previous reviews I read about weak drinks here, this is so not the case. They also have pretty much a full bar. Most alcohol being top shelf. They also provided a drink menu with about 20 choices if you did not know what you wanted. We took advantage of the beer and pop in our room as well, which was fully stocked on a daily basis. The room itself was spectacular! Perfect view, always cleaned, very comfortable king size bed, fully stocked toiletries, nice balcony, and the hot tub, wow! We did not think we would use a hot tub in Mexico, but after being in the air conditioning it was really a nice touch. Now to the food. If you go hungry there it is your own fault. Plenty of choices for breakfast, lunch, and dinner. In between meals there were snacks as well. Cookies by the coffee and tea set up, sandwiches in the bar, nachos and fresh quacamole were plentiful. Sushi and mexican taquitos for appetizers before dinner. We loved the chinese restaurant. The sushi there was fabulous! I did not think this would be the case because after all you are in Mexico, but I love sushi and this was awesome. We never made reservations for any of the restaurants, they said they were not necessary. We never waited for a table. However, we did eat late, usually around nine. Not one time did I ever feel as though anyone was working for a tip. I did make sure that I did tip them though, the service was really outstanding. I have been to Mexico 5 times, I would return to the Palace in a heart beat!

We spent an amazing week at the Cozumel Palace with our two children (9 months and 3 years) and my parents. It was our first all-inclusive and I was very worried about how family-friendly it would be (especially after reading some of the reviews here). However, we found the hotel and especially the service to be well-catered to our children.

The room:
We were lucky enough to be upgraded to the two-story suites on the first floor by the kiddie pool which gave us more space. However, even without the extra floor I think the room would have worked out well. The porch/balcony is very large and secure, so the kids spent alot of time playing on the porch--coloring or playing with toys. The porch was also nice for me while the kids were taking naps. I could be close to them but outside the room so they could sleep. We used the jacuzzi tub as a playpen for our 9 month old while we were getting ready, and he loved it. The tub is not ceramic (fiberglass?) and the walls are barely curved, so he was able to crawl and stand in the tub without slipping around. Also, both the baby and my three year old loved to take family baths in the giant tub. We found this to be a good activity in the afternoon, when the afternoon sun was very hot and there was little shade on the property.

The food:
There are plenty of reviews on the quality of the food. They are true: the food is very good, but not five star gourmet. If you are used to chain restaurants, the food will seem outstanding. We are moderate food snobs, and were pleased with the quality here. If your child is, like ours, a picky eater you may have some trouble. The breakfast buffet was excellent for kids, lots of choices, but the dinner and lunch options were not so varied. The child's menu is limited, but they do their best to accommodate you. We ordered toast and fruit even if it wasn't on the menu and they always complied. We started making PB&J sandwiches from the breakfast buffet and grabbing a box of cereal and some yogurt to give our daughter some extra options later in the day. Again, our daughter is picky so this isn't the resort's fault, these are just suggestions if you children are similar.

The drinks:
We found the drinks to be very tasty and not watered down. If they were any stronger you'd have a bunch of drunk people wandering around, which would simply spoil your vacation. The bartenders were outstanding and the beach service was prompt and friendly. I even had waiters bringing drinks to my porch while I was out there during the children's naps. The bar will make nonalcoholic smoothies for the children, which was nice.

The grounds:
The kiddie pool and play area were small, but clean. There aren't that many children at the resort so the size of the pool and play area was fine. Because of the position of the building, the kid's area is in shade until around noon, which is very nice if you are worried about sun exposure or heat. The adult pool gets more sun and is only in shade until 10 or 10:30, so if you like the sunlight you will be happy. While there is no beach, there is plenty of sand for the kids to play in. (The gift shop sells bags of beach toys and inflatable toys at decent prices, so you can save the space in your suitcase and just buy things there.) It was less crowded in the beach areas. While they played music throughout the day, we were never bothered by it. Even though we could hear the night activities, they did not keep the kids up and always ended around 10:00 or so at night. We were at the end of the building though so I can see how closer to the pool would be louder.

The service:
If possible, it's even better than what you read here. They go out of their way to give you a good time. They knew our names after one day and were very kind to our children. A minor medical issue with our baby was taken care of kindly and promptly. The guests here were also kind to our kids. I never felt people were irritated with our children at meals or in the pool.

The excursions:
We took our 3 year old on the ferry over to Playa Del Carmen and played at the nice sandy beach just off the ferry boat (she loved it) and we also took a $20 taxi to Xpu Ha Palace to see the animals and play in their deserted pool area. We also looked at the shells and hermit crabs at the Xpu Ha beach which was fun. Another succesful excursion was a drive to the other side of Cozumel to Chen Rio beach. Although that side of the island is windy and rocky, Chen Rio has some natural rock formations that provide a very shallow and calm swimming area. Our 3 year old loved it. We went to Chankanaab, but for young children its not as great as Chen Rio or Playa Del Carmen's beach and the snorkeling was not that good so I'd skip that excursion if you are only going for the snorkeling or for your kids.

Finally, the snorkeling was a big disappointment. Off the hotel there are fish but no reefs. Chankanaab is kind of the same and even the glass bottom boat tour does not provide that much to see. You will of course see fish but the reef was so damaged by the hurricane. If it's your first time snorkeling you will still like it, but if you have been to other islands you will be disappointed with Cozumel.

Overall, our stay in Cozumel and at the Cozumel Palace was wonderful. I would highly recommend this very safe island and this incredible resort to anyone with small kids.

January ' 08

Wanting to make our honeymoon memorable, with the help of tripadvisor and all of those who have submitted previous reviews, I decided that we would spend part of it in the CP. Our Honeymoon hadn't got the best of starts as we flew to New York for a 3 day stay, whilst there, we were subjected to 'Baltic Conditions', the weather really made our anticipation and excitement grow for our forthcoming Mexican adventure.
If anyone else is planning this, make sure you book a flight direct to Cozumel airport - we didn't, as such we flew from JFK - Atlanta - Cancun, then by road / ferry to the Palace - a brutal trip, but waiting for us was a touch of heaven. Well mannered, welcoming staff, exquisite rooms and an immediate aura of relaxation and serenity. This was no doubt aided by our frustration resulting from the trip which took us to the Hotel.
Neither of us are big into Water ports, so we spent our time around the pool. It was always quiet and relaxing, which was exactly what we wanted for our honeymoon.
The Rooms where amazing, particularly the Double Jacuzzi which was used a hell of alot!
Resting on the Double hammock on our balcony each morning was a great way to ease into the day, overall the rooms were amazing, the food was ok, but that was probably our own fault as we are both quite fussy eaters - in saying that, we were never hungry!
One thing which did bother us was the service at the grill restaurant each evening. We went there for three of the evenings (not because of the service!) on each occasion, as a result of the evening shows, there was little room, and we always had to wait for quite a while before being served or placed. Tips are definately very much welcomed at the grill!
The other restaurants where always quite empty, this was due to many guests taking there food out to the grill tables.
We placed a complaint regarding this which we then received an immediate apology for - this in turn, made us feel incredibly guilty!
But we where impressed at the speed with which our compaint was dealt with. As we where impressed with all other aspects of the Palace.
Overall, this resort is everything we dreamed it would be, we ended our honeymoon with a three nights stay in Le Blanc, Cancun - We wished we had of stayed these extra nights in the Coz Palace! In our opinions we would definately recommend Cozumel Palace so much more than Le Blanc, an hotel which we did not feel comfortable in at all, little atmosphere! They do have an amazing pool area though!.
One more thing, Swimming with Dolphins was an amazing experience, we both experienced this at Chankanaab (Excuse the spelling).
The main tip I have for anyone travelling to Cozumel, Fly direct and try to avoid flying via Cancun!

Mark from Ireland