We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Destination” 4 of 5 stars
Review of Cozumel Palace

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Cozumel Palace to your Saves list
Cozumel Palace
4.0 of 5 Resort (All-Inclusive)   |   Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
$1500 Resort Credit
Ranked #3 of 57 Hotels in Cozumel
Fremont, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Beautiful Destination”
4 of 5 stars Reviewed November 16, 2012

Let me preface this by saying I'm going to give a true review based on more than just the service we received. We have stayed anywhere from dumps during my horse show years all the way up to 5 Diamond so I think we have enough variety of stays to give a good review. Having read many of the previous reviews and looking at guest pictures, we knew what we were getting into. We arrived to cool cloths, a carnation and fruity drink. Check in was pretty painless however I tried to upgrade to conceirge level however none were available so only able to upgrade to Jr. Suite. This was disappointing as we knew we wouldn't use our credits for excursions as we have been to the area many times over the last 22 years. In addition, I wanted to avoid the time share guys but the front desk was pretty evasive about which staff they were so we were not able to avoid. The time share staff is directly across from the front desk. I do have to say, they were not as pushy as some folks led to believe through their reviews. All they do is go over what is available for your credits but then you have to do it all over again when you actually meet with the staff that will schedule those services. So if you have no interest in the time share just ask to be directed to who can schedule those appointments. They are right around the corner from the front desk staff.

One of the things that surprised me the most was how small the hotel was. Other than the number of rooms they offer I would have considered this a boutique hotel. It looks much bigger in the pictures and that's because the properties on both sides look very similiar to the Palace so you think its all one big property however those are not part of the Palace properties. This was fine as I knew we were going to a small property. One thing I was disappointed in was how plain this property is. If you put the inside of the building anywhere other than the staff you would have no idea this was a Mexican property. There was nill to no artwork and the places we have stayed previously have had absolutely gorgeous Paintings and pieces of art that we spent time enjoying. This made the property very bland and basic for me. I didn't feel it was the spectacular property that rates a 5 star property meaning the best. Don't get me wrong it was very well maintained but just basic in terms of its restaurants and rooms.

The rooms were a nice size, used nice linens and where cleaned very well. The view was outstanding which was one of the major reasons we chose this property. Our refrigerator was stocked with exactly what we asked for and we tipped well for that as well as too our cleaning gal. Both did a fantastic job and where very nice folks. Was it the nicest room I've ever been in and would I consider it a 5 star probably not. I can say the beds were very comfortable which was a nice surprise as they are generally like a buck board. We did not use the jacuzzi so can't speak to that other than I took up a lot of room and was kind of in a weird location but that was by no means a deal breaker for me. As mentioned in previous reviews the halls do echo and you can here everything in you room from the halls. But there was basically no room to room noise which was very nice. So other than those coming in at 1 am yelling yahoo... we didn't notice this to be an issue.

The food was a nice surprise. Expected it to be the typical all inclusive fare however it was surprising tasty. Nothing spectacular but better than the average all inclusive. My issue was the fact it was pretty repetitive after a few days. Would have liked a little better variety but again not a deal breaker.

The pools were small but nice and was so nice that they were heated. Thoroughly enjoyed our time in the pools and laying in the sun watching the boats go by which was one of the main reasons we chose this property. We were here from Nov 4-11 and we always come down this time of year because it is off season and we generally stay on the Riveria Maya side and its always been quiet. Well famous last thoughts, the Palace was at capacity and way busier than I like especially since the area for all guests to congregate is very small. Because of this, I didn't find the time as relaxing as what I normally do. As I mentioned watching the boats was fantastic and it was like watching 696 into Detroit at rush hour. It was very windy and red flagged most of the time so was able to snorkle much but there wasn't much too see when I did. My husband had his inner ear removed this spring and found he wasn't ready for the movement of the water yet so he didn't snorkle. But I guess we're spoiled from where we normally stay which has exceptional snorkling right off the beach.

Now regarding the service. I found this to be a very interesting topic of discussion during the week. We were their as hotel guests not timeshare owners so keep this in mind as I give my opinion and its just that my opinion. I felt the restaurants was seriously hit or miss in terms of the service. Some meals were the best service we've ever received just about anywhere. Other meals we barely had service and had to look for someone to get us something to drink. But I will tell you that certainly doesn't bother us as we are the type of guests who would rather have less than more. As for the pool service it was almost obnoxious. There were times I just wanted to relax on the lounger and it was continious interruptions asking if we wanted drinks. This might have been because we are good tippers. I think we probably gave $150-$200 in tips for the week. So maybe we caused some of that. However we noticed those who were Timeshare owners for the most part did not tip. In addition, those owners who were diamond level received signs and many extra's which well they should as they are paying good money for it. However what I felt was obnoxious about that was management practically came running out of the building to fawn all over them. Staff was also trained to absolutely kiss their butts which this I have a problem with. All guests should be treated well but I do not feel staff should have to "suck" up to the owners the way they did. In my eyes its demeaning. Most of the diamond owners were very nice but some were absolutely ruthless in their demands and how they treated staff. Shame on them and kudos to the staff for tolerating it, they are better souls than I.

Kudos to Roger by the pool, you did an exceptional job and were very sincere in your efforts and we appreciated it. The drinks were awesome and we met some really nice folks. Scott, Carol and Becky from the Kansas City area, a family from Seattle and the parents who were temporarily located to Salt Lake City. A couple from California near Reno etc. Its always fun to pass time with fun people and share stories. Had a great volleyball game with a fun couple who's names I didn't catch but sure showed me how out of shape I am.

Ariana who did a fantastic job with the photography and we were constantly bugging to snap some photo's. I'm so sorry if I get the name wrong but I believe I had Vanessa in the Spa where I had a facial and a message which were both exceptionally well done. So over all we had a lovely stay. My husband and I decided we probably wouldn't come back for a whole week but would come for a long weekend instead.

Just an FYI, its very expensive to rent vehicles through the hotel. We rented a jeep for less than half the cost of the hotel through Thrifty as Isis who we usually use didn't have any. We toured around the Island twice as it just doesn't get much prettier. Will be doing reviews on Coconuts, LaLobsteria, Punta Sur, Playa Palancar etc under the appropriate trip advisor sections.

Room Tip: We were 3rd floor over the infinity pool which is awesome for the shows and view.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,577 reviews from our community

Traveler rating
    1,987
    417
    96
    46
    31
See reviews for
645
1,382
29
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (908)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Morganton, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 11, 2012

My husband and I traveled to Cozumel Palace October 20-27, 2012. This was our second stay at this resort and again we were extremely pleased. We saw many staff members who were there a year ago. From the moment you enter the grounds you are greeted warmly with flower, cold drink and fresh cool washcloth. We were greeted by Abraham who assisted with our luggage at check in and check out. Angel and Rosa very erfficiently made our check in and check out very smooth. Our concierge for the week who assisted us with spa and excursions was Edgar and Richard. The rooms are awesome, beautiful view of the ocean and sunset. Rooms are spacious with large jacuzzi. Balcony is also very large. Service is impeccable and you only have to ask and they will try to see that it is granted. Special thanks to the pool service staff: Henri, Camalia, Silvia, Roger, Lorenzo, Andres and Michal. They are exceptional and work very hard with a smile on their face. Also very special were the lobby bar tender Fredi and pool bar Juan. Each meal was delightful and the staff are so accomodating and seem to enjoy their jobs. At breakfast you are greeted by Elvira, Gabriel, Francisco and Fili and the wonderful chef Maria who makes superb omelettes. The head waiter Manuel, overseeing the night restaurants does a wonderful job. Lakisha is the hostess for Japanese and Mexican and she is so friendly and gracious to everyone. Russelle in the Japanese and Danielle in the Italian made our meals very special followed by Mayan coffee. Ricardo does an excellent job of keeping the in room refrigerator stocked with what ever beverage you want. Rosa during the day and Jessica at night were exceptional with keeping our rooms spotless. The activiies are varied and there is something that everyone will like. Entertainment at night is also very good. The Fire show is excellent and the Mexican Fair is lots of fun. You can easily take a ferry over to Playa del Carmen and spend the day in the city and at the Playacar Palace and lie on the beach.

This is absoluely the best staff we have encountered in any of the resorts. They work very hard for a minimal amount each day. Even though tipping is supposed to be included, tips for their hard work and service is very much appreciated.

Again this is a wonderful resort in everyway and you will have a wonderful stay thanks to the exceptional staff.

Room Tip: Most all of the rooms have a balcony overlooking the ocean.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southlake, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2012

Let me preface my review with - my wife and I purchased a vacation voucher on Groupon and ended up getting our week stay for a really good price. That being said, our stay at Cozumel Palace was wonderful. We had an beach view and a balcony with a Jacuzzi in the room so nothing more to ask for there! We were there during the off-season so it was very quiet all week. The service was just over-the-top friendly & helpful. Food was great too with both a la carte & buffet options. Alcohol choices on the all-inclusive were much better than I've experienced before. The snorkeling was very good and easy too since they have coral right there. The time-share people tried to meet with us, but we weren't interested and they didn't try to pressure us. The location is great and it's an easy walk or a cheap cab ride to just about anywhere you want to go. Highly recommend this for a Cozumel resort!

Room Tip: Try to get a room away from the elevators and on the 5th floor if you can.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 8, 2012

Another couple, my husband and I just finished a 5-day, all-inclusive stay here. I highly recommend it! The facility is top-notch and located in town, which makes walking around town very easy. The food and beverages are excellent. The staff are incredibly personable, professional, and attentive. They are also HONEST! My husband lost his cellphone (didn't realize it). While at dinner one evening, a staff member brought it to him, apologizing for looking at the photos, but explained he used the photos so find my husband. That's going above and beyond. The spa is excellent. We have stayed here more than once and would welcome coming back. We are scuba divers, however, and must admit that this is not the most convenient place for divers (most of the dive sites are well south, necessitating a 30-45 minute boat ride each way from the Palace). If the focus of your visit to Cozumel is diving, you may wish to stay at the Iberostar or other facilities much closer to the dive sites. But, for an overall fabulous experience, with proximity to town, you cannot beat the Palace.

Room Tip: upgrade to a room with a two-person jacuzzi and ocean view -- well worth it!!
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendersonville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

This was the best vacation we ever had. The staff was exceptionally terrific. The resort was exceptionally clean. There is nothing that we didn't like. We would definitly recommend this to anyone who wanted a relaxing vacation and be treated like gold. There isn't enough good things we could say.

Room Tip: We live by the ocean and get to see it everyday. So we requested a city view because we are people w...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Battle Creek
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 5, 2012

The Palace was incredible! Beautiful location. Outstanding service! Delicious food! We will be returning to the Palace for years to come.

The employees really made the trip for us. Arturo at guest services went above and beyond to make our trip special. Leticia and Jose Carlos brought a smile to our face at every dinner. The rooms were beautiful and comfortable and the staff did a great job keeping it that way each day of our stay.

The resort credits were great, paying for entrance fees to attractions, spa services and products, , a photo session and more. This was our first all-inclusive experience and we absolutely loved it! It was so nice not worry about where to eat and how much it costs, or paying a tab before you leave the bar. With all the selections for food, we never got tired of eating at the resort on a ten day trip. There was Mexican, Italian, Asian with incredible sushi, a steak type outdoor restaurant with the most flavorful and tender steaks we've had! The lunch buffet had a little of everything that changed each day and then the bar grill had all the basic favorites. I'm a picky eater but there wasn't a single meal where I wasn't pleased with what I was served!

Room Tip: The marble hallways make the sound travel so we would recommend getting a room away from the elevato...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 5, 2012

My wife and I and our friends returned for our second stay in 10 months. Edgar, Gabriel and Manny are outstanding. Food was again exceptional. Service was first class. Vista's are breathtaking. This time going back in six months.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Cozumel Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cozumel
#1 Luxury Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 175
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Hotels.com, Orbitz, Despegar.com, TripOnline SA, Booking.com, Tingo and Jetsetter so you can book your Cozumel Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

Owners: What's your side of the story?

If you own or manage Cozumel Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.