Our family has just returned from the Palace while staying there on Canadian March Break of '08.
From the first moment when we were escorted through the front doors of the Palace, it was obvious that this was a resort which prided itself on doing anything and everything possible to make your stay one of the very best you can expect.
We were greeted with flutes of champagne almost immediately, and from that moment forward the staff worked tirelessly to ensure that the level of service we were to receive would be unsurpassed. It was!
Although our family always stay in top-notch resorts, the level of service and attentiveness we received 24/7 was by far the best that we have ever experienced from any resort company. All requests were taken care of in an extremely timely fashion.
I have a genuine passion for food, wine, and drink. My expectations for how the Palace would fare in this department were high and I was not disappointed. The food was top-notch in flavour and preparation, with ample portions for our family. With 4 different varieties of food: mixed buffets, Italian, Mexican, Oriental, in addition to the outdoor grill, we had a good variety to choose from all week. I felt the presentation and flavour of the Italian and Oriental foods to be superior. Desserts were beautifully plated, very tasty, and just the right protion size. The wine list is a little sparse for my liking, but the selections of wines available to us and the quality of the wines were fine.
A few of the restaurant staff deserved to be mentioned for their above and beyond warmth, hospitality, and attentiveness. They are Fabiola, Miguel, and Manuel. Miguel told me that the staff do what they do for their guests from their hearts, and I genuinely believe him. All are managers and hosts / hostesses, are all are absolutely the best at what they do and who they are as people! Thank you for making our dining experiences at the resort very special!
We found the quality of the liquor available at the bar to be only okay for a resort of this calibre. More premium liquors - and especially Tequilas - were expected, but not to be. The bar staff were efficient, but not on par with the wait staff in the restos.
Room service food and service was the best that we have ever experienced! You won't find better!
The housekeeping staff were warm and attentive. All requests were taken care of immediately. The "turndown" service was much appreciated.
Rooms are spacious, airy, and properly appointed for a resort of this calibre.
The quality of the night time shows was surprisingly good with high-calibre singing and dancing.
Ricardo deserves to be mentioned for always being in the centre of all of the fun and shenanigans that seems to be going on in and around the pool area throughout the day.
The snorkelling off immediately off the resort is actually some of the best that we experienced during our trip. We had the "Palace Passport" included with our package, and this proved to be very good value for our family. The trip to Tulum was a highlight for all of us. All excursions - with the exception of the day at Playa Mia - were well organized and worth the time and effort. Jorge and Andreas from Chaza Travel were excellent in their knowledge, presentation, and hospitality during the excursions. In my opinion Jorge in particular is one of the best tour guides that I have ever done excursions with. Muchas gracias Amigo!
Our family will continue to travel, and in all likelyhood we will stay with other resort companies depending upon our location. I truly cannot imagine that we will ever experience a better overall level of service than what we received at the Cozumel Palace. The staff there have set the bar very high indeed, and we will highly recommend the Palace to anybody visiting lovely Isla Cozumel!

Kudos from Canada!

This was our 3rd vacation at a Palace Resort and like the others it was terrific.
The quality of the rooms, food and service are outstanding. Beds are comfortable with high quality linens. Housekeeping is excellent.
All of the restaurants were great and the fish at the outside grill was to die for. the selection at the Asian restaurant wasn"t quite as good as in other Palace resorts but that was probably due to the size.
We didn't miss a beach at all and loved being able to snorkel right off the property.
One serious disappointment for us was that both couples got 2 double beds, despite booking in July and phoning ahead twice.
Coming home our plane was delayed by 12 hours and the hotel allowed us a hospitality room til 7 at night.

We arrived early Thursday afternoon, weather was beautiful. We were quickly shuttle from the airport to the resort (less than 10 mins by cab). We arrived at the palace, and were greeted by several people. Some took our luggage, others offered us drinks and cold cloths! Our room wasn't ready yet, so we sat in the main lobby, had a few drinks and some snacks.

When our room was ready, it was amazing. The first look took my breath away! Beautifully furnished, luxurious king sized bed, jacuzzi and sitting area, all looking out to the ocean! Just like in the pictures. Amazing bathroom, very spacious, with a double shower! All of the toiletries included were the large sized (no need to bring you own shampoo, con., soap or lotion!) Our view from the room was ocean and pool view. we could easily see all outside areas, with good ocean view as well as the international pier where the cruise ships arrived.

The pool area was great, although the swim up bar service was not great. always ample seating around the pool deck as well as in the sandy areas. A few kids were kicking around, but not too many. Never saw the kids club running, and the kid area was always vacant.

Restaurants were great, fabulous service. Great selection. Never had trouble finding something we liked, just had trouble deciding what to try. no need to make reservations.

Evening entertainment was good. Had a Mexican night, Caribbean night, fire and drum show, Mayan night, couples night, casino night. we missed the Caribbean night due to rain. all shows are outside so any weather issues cancels the shows completely! :(
Performances were great - fire and drums was our favorite and was fantastic - one not to miss!!

we rented a jeep one day and toured the island. we used teh travel agent AVIS through the palace resort. Great service. total cost was i think $100 give or take. Awesome time! Fun island.

we only did one excursion with the "passport to savings" and that the was glass bottom boat tour. Fantastic time as well. however the glass bottom boat was just a regular boat with a small Plexiglas window in the bottom. Great tour guides with fantastic snorkeling and a local reef (shallow). the guide was helpful in pointing out several marine life as well as a barracuda!!

room service was awesome- what ever you wanted when to want/need it. Housekeeping staff were also great- room was always spotless!

check out was fast and easy!

overall a fantastic trip! can't wait to go back!! no complaints/concerns! Recommend to anyone!

This has to be one of the best, if not the BEST vacations my wife and I have been on! I have traveled around the world and have seen many a hotel, but this has to take the cake for the best overall product and service.

From the moment we stepped into the lobby, we were greeted with nothing but top shelf guest service. We were greeted with ice cold washcloths to refresh, and cold glasses of champagne with a cherry in the bottom... all this before we even stepped toward the front desk to check in! Check in was smooth as silk, and they gave us wrist bands.

Our room was to die for.... king bed with a HUGE jacuzzi tub built for two. The room faced the ocean, and had a great hammock! The bathroom was great... granite counter tops, and what my wife liked best of all... Biosilk bath products that were oversized!
Frig is stocked with soda, water and beer, and the armoire is stocked with big botles of booze (good stuff, not rot gut liquor).

Food quality - There are 5 different dining options for you to choose from. This was where we were most impressed. Food quality was fantastic (favorite is the Italian restaurant) and the service was second to none. My wife's absolute favorite is their guacamole. You can get htis in the lobby bar, room service or by the pool. Dont miss out on that! Oh, almost forgot.... the refried or black beans ROCK!

Things to do- If you want to snorkel, just jump off the back of the hotel. The mask, fins and snorkel are free to rent (they give you a free snorkel to keep), but the sights are average if you are an advanced diver. The nightly shows are GREAT! We laughed out loud. My wife thought they would be corny, but I caught her wiping her eyes with tears of laughter. She loved it too. If you are a shopper, just walk north about 2-3 blocks and you will be in the main part of town. This hotel is in a great part of town and just minutes from the fun! There is also a Mexican version of Wal Mart just across the street in case you forgot anything.

People, people people.... This is the best part of this hotel's assets. I cannot tell you enough how awesome the hotel's staff are. From the front desk to the housekeeping staff to the wait staff.... all of them actually care and it shows in their work ethic. Although this was an all inclusive package (gratuity included), we felt it important to tip a little more because we wanted to. These people work their tails off! Believe me - you wil be impressed!

We have already agreed that we will make this a place to visit once a year. See you next March!