The hotel is a nice, most all the help are very nice.

However I feel the hotel is very over priced as compared to the other properties available in the area.

The hotel info does state that there is no beach and it will cost you a 50$$ dollar cab ride round trip to go to the other side of the island to find one that is not filled with drunk kids.

On that subject I was very surprised that there were many guests with noisy kids in this hotel, one of the reasons I went to the Place was to get some rest, not an easy task with kids running up and down the halls in the (three different rooms we had due to some maintenance problems and noise problems).

We arrived at 12:45 pm, don't get there before 3:00PM or you will wait in the lobby until then to get a room.

All in all it is a nice place (overpriced) but I will take my business elsewhere for the money.

Gary l.

Our first time to a Palace resort. This is our third trip to Mexico, and we loved Cozumel and the Palace Resort the best! We had a 4th floor room, direct ocean and sunset views from the balcony.
The hotel was clean, recently renovated, and not pricey compared to other 4-5 star resorts. You can snorkel right off the shore from the resort. Lots of fish to see. That was a major plus. Bring some bread or banana with you - you'll attract a big school! The glass bottom boat is actually a snorkel tour. Highly recommended. The water there was calm and almost crystal clear all the way to ocean bottom near the shore. Convenient location if you like to take a stroll into town. Decent food, although we've had better at Dreams last year.

If you do go in peak season (Christmas to New Year week), be sure to book early and ask for a 3rd to 5th floor room! They do have these "closet" rooms that others have mentioned, and we did see people coming in and out of those rooms when the hotel got full!

Other than that, go and enjoy!

Our family of 4 stayed at the Cozumel Place over New Year's 12/29/07 to 1/5/08. Believe the reviews about great service at this hotel, they are true. The hotel was fully booked but never seemed crowded at all and excellent service was the norm. Please tip these folks well, they do not expect it but they truly deserve it! This was our first time at an all-inclusive and I would say for Mexico, the food was good to very good. Our best dining experience was at the Japenese restaurant albeit the Itallian and outdoor grill are nice choices as well.

If you are a couple, I would recommend the forth or fifth floor on the far north (preferable) or south end of the hotel. These rooms have great views and offer a more noise-free experience in the hallways at night. They are also designated as no-smoking floors (at least in the hallways). If you plan on having 4 persons in a room, I would suggest one of the twelve 2br loft rooms they have on the main floor on the southern end of the hotel. Yes, they can be louder than the rooms on the upper floors but you have almost twice the room of the standard suite. They have a king bed on the main level with a full bath, a large jacuzzi and 2 double beds in the loft with another full bath. We stayed in loft room 108 which halfway between the kitchen and the service entrance. That sounds bad but it wasn't at all. Yes you will hear carts going up and down the halls at various times during the evening but we brought disposable ear plugs and had no problems at all (the kids in the loft didn't even need them at all). It is definitely better than trying to squeeze 4 people into a room with 2 double beds. The loft rooms with the least amount of noise (comparatively speaking) with the better view (considering they are on the main level) would probably be 107-109. Rooms 101 to 106 are OK but the view in 101 & 102 may be obstructed and the remaining are in close proximity to the service entrance and hotel laundry facility (on the second floor). Rooms 110 - 112 may also be undesirable because of their closer proximity to the kitchen entrance and partially obstructed view.

We took the Chankanaab and Tulum tours as part of our package through the Cozumel Palace. Personally, I thought Chankanaab was a dissappointment. I knew Wilma had destroyed a lot of the coral in this area but not to this extent. Very few coral formations remain in the snorkel area of this park so don't waste the $10/per person for snorkel gear. My kids found the snorkeling at the hotel much better. At this time probably the best places to snorkel are on the southern end of the island at the Columbia Shallows or Punta Sur. Bottom-line, the best way to really see some good coral formations and under-sea life would be by boat. The Tulum tour was very good. I would highly recommend you bring some very comfortable walking shoes since the walk from the parking lot to, as well as around the site is quite long. You can swim at Tulum as part of this tour. If you take the entire guided tour you will have about 30 minutes to swim.

The Cozumel Palace is a great place to stay in Cozumel. It is less than 1/2 mile walking distance to Punta Lagosta Mall and only a short, pleasurable 1 mile walk to the center of San Miguel. There is a Walmart type store directly across the street with very reasonable pricing. The staff is great and strives to make your stay fun and pleasurable and the facilites are kept close to immaculate.

I am alittle late in writing this review. We had researched several all inclusives in Coz before we went and make the decision to go to the Coz Palace because of the ocean front rooms, 24 hour room service and the location on the island.

We were NOT sorry and have planned to return the end of Feb. 08 for another visit.

The rooms were great with a GREAT view of the blue waters that change colors all day long. We were not in the room all that much, but the staff kept the refrigerator full and the bar stocked at all times. If ever you needed anything, room service was great and there within minutes. Food was great anytime you wanted it. Service around the pool
was also great, I never got thirsty. Snorkeling right off of the dock was also an added attraction.

The location was the best, real close to shopping and other bars and restaurants if you chose to venture out. I never felt unsafe at any time of the day or night.

What my husband and I are going back for is the staff!! I cannot say enough about the people we met down there and how fast we became friends. We drank at the hotel bar because of Luis and Augustine. They
were a hoot and I soooo hope they are still there this year. There was
also a hostess (can't remember her name!!) that we met on our numerous
nights we ate outside. She was a doll and all I can say is that they all work long hours, several days in a row and all seem VERY happy to be there to make sure our stay was outstanding!!! I cannot say that enough and I can't wait for this year.

The one thing lacking for us would be a CD player in the room. We love
music and would like to not have to bring our own boombox. Also, would
be nice if they had another "adults" only pool for those of us vacationing without kids. Kids would be OK if their parents were watching them and making them behave. Lifeguards are pretty good about
watching for bad behavior but they aren't the parents and shouldn't have to be responsible for watching the unbehaved all of the time.

Note to parents, watch your children. I saw several that got hurt because they weren't following the rules.