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Cozumel Palace: Traveler Reviews


Cozumel Palace
Av Rafael | (formerly Plaza Las Glorias Cozumel), Cozumel 77600, Mexico
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93% Recommend
4.5 of 5 stars 440 reviews
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Cozumel Palace

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4 of 5 stars
DKLC 9 contributions
Western US
Dec 11, 2007 | Trip type: Friends getaway
17/17 found this review helpful

The Cozumel Palace offered one of the most relaxing vacations my wife and I ever had. While it wasn't perfect, it was a close as you can get. We were there for a very short vacation with two other couples Dec. 7-10.

Some Observations:
The Palace is showing some of its age. It's actually a remodel of an older hotel. Age can be a negative, but not really here. They keep the Palace extremely clean, so age isn't much of a minus.

All the floors are marble. While that is great for looks it's terrible for acoustics and warmth. When a large crowd is having dinner, the echoing off the floors makes the noise seem harsh. This also makes all the hallways echo chambers, which means anyone talking in the hallway near your bedroom will sound like they have a megaphone. Walking on the floor in your bedroom is chilly. They give you free slippers to wear, but they were too small for my feet. I can't understand why they don't put some carpet on the hallway floors.

You have only two options for room temperature: Freezing cold or moist heat. The thermostat in the room doesn't regulate the temperature. It only turns on the fan of the central air, which is very cold. You can move the temperature up or down, and it still will be the same cold air coming out of the vent. All three couples in our party complained of cold rooms. However, this still wasn't a big deal. We just turned off the fan, opened the sliding glass doors to the outside, and enjoyed the warm moisture. We were there for the warmth, and we wanted to imbibe.

The rooms are beautiful, and the view spectacular. Try to get as high up in the hotel as possible. We didn't try the Jacuzzi, since we have one at home anyway. But the hammock outside the room was relaxing.

The pool was fantastic. Warm and soothing. The upper pool is the warmest, and a good place to escape the crowd of volleyball players in the main pool.

The snorkeling just off the hotel is fun, even though it's basically a dead reef. But we still saw plenty of fish, and even an octopus. The water is clear and beautiful, but there is so much boat traffic nearby that the water becomes slightly turbid.

Don't plan to fall asleep early. The noise from the party below can be loud. I was never bothered by this though. It added to the fun atmosphere of the Palace.

Food was better than I expected. While there was nothing I would consider gourmet, almost all of the food was 7-out-of-10 category. We liked the Mexican grill the best, but all the others were fine (didn't try Italian). Breakfast was very good each morning.

Drinks were fun and constant. No one in our group drank alcohol so we could only experience the "virgin" drinks, but they were still enjoyable. Speaking of drinking: I was expecting a lot of loud drunks, but never saw anyone get out of hand. Some loud laughing was about as wild as it got.

They offered a lot of little activities throughout the day. We participated in a couple of them, but tended to just relax by the pool or in the ocean.

There is no beach here, so don't come if that's what you want. There are two little fake beaches, but I rarely saw anyone in those. We went to some great beaches on the other side of the island (more on that later).

The people. All I can say is "fantastic!" The hotel personnel were fun, pleasant, and helpful. The best asset to the Cozumel Palace is the people they employ. From the moment you walk into the lobby, to the time you check out, you are given the best customer service you've probably ever enjoyed.


Glass Bottom Boat
This was one of the activities offered by the hotel. You pick a 2-hour slot in the day for your group, and are taken by small boat to a reef about three miles south of the Palace. You get in the water and essentially drift back north where the boat picks you up again. A guide is floating with you, trying to keep you all together. A photographer swims out to take one of those cheesy underwater photos. The reef was badly damaged by a hurricane a few years back, so doesn't offer a lot of color. But still an enjoyable time. This will cost you $2 a person to get into the national reserve, some tips at the end of the trip (about $5), and $10 for your cheesy picture.


Driving the Island
There is an Avis representative in the hotel lobby, but the price was a bit steep. We walked about three blocks north of the hotel to "Less Pay" rentals where we got a jeep for $58/day. The jeeps were basically crap, but we didn't need anything fancy. It got us to the same places as the more expensive rentals.

Before you leave the hotel for an island tour, take all the waters from your room. You’ll need them. My wife also makes sure that she grabs some apples and banana from the breakfast buffet to eat later.

We visited the Mayan Ruins at San Gervasio. Well worth the time. But getting into the ruins was weird. You first paid a few dollars each to get into the market square, which is basically a bunch of tourist souvenirs. However, we found the prices here cheaper than in town, so if you want something touristy, grab something on the way back out.

Then as you walk out of the market square, you pay another little fee to get into the ruins, which is a national park. There are guides if you want them, but we opted out to do our own tour. Each structure has a good interpretive sign in front of it.

We made our obligatory stop at Coconuts, which everyone raves about. It was fun, but not all that different from any other beach-type bar. Still, a great place to stop and have a drink. Their lemonade is fresh, and their chips and salsa are good. The cheese quesadilla was bland, and the hamburgers so-so.

We then drove down about a mile and a half past Coconuts to a great beach. The waves were fun, the sand unique, and the water warm. There was no place to rinse off.

Stay away from the town during the day when all of the boat people are in shopping. There were five large cruise ships in on the day we got there, and at least two each day thereafter. There are no ships there on Sunday, which made our walk into town pleasurable.

There is a market in town with the standard cheap tourist trinkets. You can always find something cheap for the kids at home here. Sunday nights they have local bands playing traditional music, and it seems like the entire island is there dancing and partying.

The hotel says that tips are included in the price, but I felt more comfortable giving tips for good service. It didn't add more than $50 for the entire trip for me, but gave some great people a little bit of monetary reward for their service.

We will definitely be back to the Cozumel Palace.

  • Liked — Service, Location
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay December 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 50-64
  • Member since December 11, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $357 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Decision!!

Cozumel Palace

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5 of 5 stars
kerisunlover 1 contribution
california
Dec 10, 2007 | Trip type: Couples
8/8 found this review helpful

We stayed at the Cozumel Palace for 10 incredible nights and 11 lavish days. We both have traveled quite a bit and we were pleased beyond words. The service, food, rooms and drinks were above reproach. The only problem was we didn't want to leave! The wait staff were amazingly friendly and remembered our names upon entering the restaurants. The food at the Italian, Mexian and grill by the patio were decadent. The Japanese restaurant was a little weak but still wonderful atmosphere and service. We plan on returning in May. In town, try La Mission and La Choza restaurants. We went to them four of the ten nights. La Mission is family owned and some of the best Mexican food around which is hard to believe because we are from Central California which has great Mexican food! We ate there three nights and the prices were unbelievable...steak and lobster with all of the trimmings for $19.95!! Too good to be true! You won't be disappointed!

  • Liked — Beautiful everything!!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since December 10, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great little resort.

Cozumel Palace

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4 of 5 stars
Headym 2 contributions
Denver Co
Dec 6, 2007
5/5 found this review helpful

Great place! Worth the extra dough due to the service and food. They dont skimp on anything. If you dont like something.. no problem.. try something else. Breakfast is fabulous. And great fish at diner. Yeah, the steaks are not special though. The service is fabulous but at times can take a little long. I dont like waiting for anything though.
We loved the staff. They were personable and fun. I prefer bigger All In but my husband claims this to be his fave. He liked the smaller size. The pool was nice but nothing special. We did Grand Bahia Princple for our honeymoon in May and I thought that was the perfect size. The staff and service is what really stands out with this hotel. Great location too!
The halls were waaaaay too noisy. I HATED I that. I prefer to feel more private. But the room made up for it. Nice.
Loved being able to eat when we wanted.. no reservations! And no dress code. So laid back.
I even gave Miguel one of the managers that we loved a couple of "critiques" and they were a done deal. The managers are very helpful and not afraid to get their hands dirty so to speak. They help out a lot.
Not cool that they charge you for internet unless you have your own laptop. Free room service was killer. Not as yummy as eating downstairs but but very cool to have.
I could nit pick but all and all we will be going back at least for a few days. Its the place to stay if you love Coz.
Wish we were still there.

  • Date of stay November 2007
  • Member since April 11, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fabulous Resort...makes "return to" list...

Cozumel Palace

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5 of 5 stars
lar32 3 contributions
Seattle, WA
Dec 6, 2007 | Trip type: Family
6/6 found this review helpful

We spent 4 nights at the Palace at the end of Nov. and 3 nights at El Coz. We did this because we have two young boys and since we had never been before I was a bit concerned about not having a real beach at the Palace. Also, the Palace is a bit more pricey so staying at El Coz. helped offset the total vacation cost. I tend to like to see everything when I go somewhere so staying at two places helps me to feel like I'm seeing more of the island. The benefit of the Palace is being close to town.

First of all, our room was perfect. We were on a top floor more towards the adult pool. What the room lacks in size if made up in view and with the jacuzzi tub. Also a nice addition is the slippers they give to you for your visit and you may need them if you use the jacuzzi because the floor can get rather slick.

The food was quite good. I was concerned being it was an AI that the food would be questionable but we found each restaurant to have good food. The banana flambe at the italian restaurant is a must have!

The free tours they offer made the cost per night especially worth it. Had we not been traveling with our two young children I would have thought the cost was fair but since we had to pay an additional $50 per night per kid, it did make the stay a bit pricey. That would be my only complaint for value. That seemed a steep charge for two five year olds. Jorge the tour guide was excellent. We had purchased something on one of our tours that we later felt we had way overpaid for and he kindly returned it for us taking care of the matter without any hassle. Also, although I read no mention of it before our trip, they will pay for your cab and entrance back and forth to go to Playa Mia Beach club for the day and we thoroughly enjoyed doing that. Those little extras were a nice add on.

The wait staff was excellent. The place felt very clean. We will definitely be back. It was also nice that the week we were there the weather was picture perfect. Highly recommed it. I'll also be reviewing El Coz if interested in seeing that.

  • Liked — snorkeling at resort, location, all inclusive
  • Disliked — extra charge for children
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay November 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since July 13, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Cozumel Palace... Wonderful Rooms, Great Service, Caffeteria Food...

Cozumel Palace

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4 of 5 stars
Trekgurl 1 contribution
Dallas
Dec 4, 2007 | Trip type: Friends getaway
1/1 found this review helpful

We just returned from a weekend trip to Cozumel, Mexico where we stayed at the Cozumel Palace. Everything went so smoothly, it seemed like a dream. The rooms were perfect... big, comfy bed, hot tub and a huge, ocean-view balcony. They were kept very clean and the maid service was great. The pools and deck area was also kept immaculate. All the servers were fast and friendly. The snorkle area below the decks was very clean and nice. We saw some fish (not a lot) and I felt very safe, though the water was pretty deep (for my taste). So... the only thing that keeps me from giving the Cozumel Palace an "excellent" rating was the food. It was mediocre... very blah and sometimes poorly cooked. However, the waffle I had at the buffet was delicious and the Mayan prepared Grouper at the Mexican restraunt was very good.
The best food we had was during a day trip to the "Playa Palancar", a beautiful beach located on the same side of the island as the Cozumel Palace. I would highly recommend renting a jeep from the hotel and spending the day there.

  • Liked — The rooms were beautiful.
  • Disliked — The food
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay December 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 35-49
  • Member since December 04, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Cozumel Palace Also Known As

Address: Av Rafael | (formerly Plaza Las Glorias Cozumel), Cozumel 77600, Mexico