This hotel is tops on the island.
Room:
We booked an oceanfront room with direct access to the ocean. If you are planning to go, this is the room to get. All of the rooms are completely redone, with large baths, beautiful decor and all the amenities you could want. Beds were hard, but we liked that, the sheets were of high thread count and the towels and robes were very soft. Decor was lovely, and they even gave us a diffuser with some oil to burn because the room smelled like new cement.The room had no cd player, but it did have an ipod docking station so if you have one bring it along. It also had a minibar, stocked with all kinds of juices and food and a flat screen tv. What was nice is that you couldn't hear ANYTHING from any of the neighbors in the rooms. They were so silent. This was a huge deal to us! The patio was directly on the ocean and although there was no privacy from your neighboors it was OK as it was a nice touch to be so close to the ocean. Air was cool enough during the day, but got a little stuffy at night even when it was down all the way. Not a huge deal though.
Food:
Food was good especially breakfast and lunch. We always ate at the casual ocean side restaurant as it was so nice to be on the water. The service was good but spotty. Food was always fresh and tasty which made up for it. Only complaint was dinner. We felt too rushed and the food was mediocre at best.
Service:
The service was excellent EVERYONE, and I mean EVERYONE says hello, goodmorning, etc. whenever they pass. Always with a smile and that was wonderful. The beach butler Edwardo was amazing. Worked tirelessly to make sure you had drinks and food on the beach. He was a pleasure and a treasure to that property. The only negative was the breakfast group at the restaurant who would come to the table once, and then you would alway have to flag down for more coffee or the bill but not a big deal. Also the dinner guys were rushing too much. They would often bring our dinners when we just got our salads. Which was a bummer!
Our butler Jorje arranged a cake for my husband for his birthday and that was very nice. But they forgot to give us a knife to cut it and forgot coffee, so we sat for over 25 minutes before they realized what was wrong. NO BIGGIE.
All in all this is the premiere property on the island. DO NOT LET ANYONE TELL YOU DIFFERENT. We were thinking about the cozumel palace, and heard that was tops too, but we went there one day to snoop around and Presidente has it all over the Palace. if you have any questions feel free to contact me!

Staff are incredibly nice; property is nice but still a little rough around the edges. A number of spots appear to be unfinished. We stayed in a reef suite, whcih was very large and had great views. the restaurants were fine, although some additional variety would have been nice. As we travelled with our two amall children, travelling into town for some variety of food choices was quite difficult. Overall, a pleasurable experience, although it could have been better.

We spent 4 days and 5 nights at the Presidente Intercontinental during the second week in March, 2007. Our review and assessment of this hotel is based on other similarly priced hotes/resorts in other vacation spots which we have visited, such as Cancun, Cabo, and Puerto Vallarta. This was our first trip to Cozumel.

Our room rate was $369.00, and all of the extra charges tacked on to the room (2 taxes, a service charge, and a "resort" fee) pushed our nights stay to $ 457.00. That would be all fine, but the place is just not all that. The beach was bad. The food was average at best, yet overpriced. They only had 2 places to eat on property. They had 2 pools, but pictures can be very deceiving, as I've seen bigger pools in back yards!

I do think the hotel is ok, but maybe worth half of what they charge, if you compare it to other places we have stayed. We really did like Cozumel, and do plan on going back. Our advice, and what we will do next time, is stay in a lesser priced place, close to town, and take the 5 minute taxi to any number of public beach spots. Very nice beaches, good service for drinks and food on the beach.

Have fun!!

We never could have afforded this hotel but were given a week there as a gift, which was wonderful! However, for such an expensive hotel, the basic level room which we had was VERY SMALL. We had two adults and two kids with very little extra room for suitcases, etc.

Being an expensive hotel, all of the food (which was not included) also seemed to be more expensive than at other places. A can of diet coke was $3.50.

The service was amazing however. They cleaned up your room two times per day, and gave you new towels or whatever you needed during the "evening turndown service." If you tipped the maid nicely they rewarded you with lovely flowers placed all over the room. They gave you free lip gloss when you got your swimming towels. They didn't make you "sign out" your beach towel, and they didn't guard the beach towels like other hotels do. If you needed more towels, you just got them from the towel desk at the pool. They anticipated your every need and fulfilled it before you asked for it. That part of the hotel experience was wonderful.

Surprisingly, 4 of the 10 of us got quite sick for more than 2 days while we were there. We did eat at recommended restaurants in town, did not drink too much at all, did not eat from street vendors, and only had bottled water. The ones who got sick did not all eat the same thing, so we wondered if the ice machine at the hotel was the culprit. Even though they used purified water, they can harbor lots of bacteria in the mechanism. We just don't know, but now even after being back for 1 week, some of us still have symptoms.

All in all, if you have the money, a very nice hotel with pretty tiny rooms for the bottom rate rooms.