Stay: Dec 16-23. Self, wife, 2 children ages 14mos and 5.5 years old. We had Rm 2115 and it faced southwest to the central beach/lagoon area only steps away. The room was ideal for our family with a crib and two full size beds. Everything in the room was new, very clean and luxurious. The beds were extremely comfortable. There was a separate seating area and dining table. This made the room useful and spacious. The seating area led to a glass wall with sliding glass doors. Outside of the sliding glass doors was a walk out veranda leading to the beach. As was everything, the bathroom was completely new. It was clean and spacious with a large sunken tub, separate toilet room and shower stall. The very tasteful vanity had two sinks that could have been designed better as the faucet was too low and the sinks did not drain fast enough. One of the best highlights of this bathroom was that the back wall was all glass leading outside to a private 8ft by 11ft courtyard shower. We never took an inside shower during our entire stay. We used the inside shower as storage for our bags and gear.
The food was delicious at all of the restaurants and I especially enjoyed the fresh fish and quesadillas by the pool and beach. We drank margaritas on the rocks and other drinks with ice from the hotel. We all went through very mild digestive system changes, as expected with int’l travel, early on but no sickness except for my wife on the last night of our trip after eating out in town. She tends to be more sensitive in general.
The resort offered great service with friendly attitudes. The atmosphere was peaceful and not bustling. We saw older couples, newlyweds, young families and generations of the same family. I dived a one tank dive with Scuba Do (on site dive service). Chankanaab Reef was worth it. Scuba diving was a common interest among the guest but clearly not the only draw to this resort. Snorkeling in front of the hotel was convenient but the hurricane clearly damaged the coral and reduced the fish count. There were other families with a mix of children ages and always other kids to play. The child center was completely new and clean and provided a great option of activity. Our kids were thrilled with the pool alone and never had a dull moment.
The proximity to make interesting day trips was ideal and I highly recommend an adventure via ferry and Playa del Carmen to the Tulum ruins (bring a bathing suit). Chankanaab park is only 10 minutes away and offers great activities. The town is a five minute cab ride.
This resort offers true quality and 5 star services where a tranquil state of mind is easily obtained. The goal of this trip was "family time."







