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“Phenomenal Service” 5 of 5 stars
Review of Presidente Inter-Continental Cozumel Resort & Spa

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Presidente Inter-Continental Cozumel Resort & Spa
4.5 of 5 Hotel   |   Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico   |  
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Ranked #6 of 56 hotels in Cozumel
Jacksonville, Florida
2 reviews
1 helpful vote 1 helpful vote
“Phenomenal Service”
5 of 5 stars Reviewed July 22, 2013

We stayed in the Ocean Suite room and I miss it already. We had such a phenomenal time in Cozumel and the Presidente made it absolutely better. They worked with me in the weeks leading up to our vacation and decorated our room in a romantic fashion. Professional and pleasant staff were great plus. Would recommend this hotel to anyone and I can't wait to use them again!

Room Tip: Breakfast in your room is pricey, but absolutely worth it!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 23, 2013
Dear Guest,

Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know they all efforts are making a memorable stay for our guest.

We certainly look forward to welcoming you back in the very near future.

Cordially,

Henry Walther
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,153 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (326)
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English first
atlanta
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2013

Great snorkeling off the hotel's docks. The hotel is nice and very well maintained. The water is calm and beautiful, with a variety of fish to see. The staff are very friendly and helpful. The cab ride to town is quick, and there are a good variety of restaurants to choose from. A great trip!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 23, 2013
Dear Guest,

Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had!!!

We forward to welcoming you back during your next visit to Cozumel.

Cordially,

Henry Walther
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 16, 2013

recently enjoyed a four night stay with our 7 yr son. property is clean and well kept but compared to many other resorts we've stayed at, it was a bit tired. we were not surprised based on previous reviews, but it was kind of a bummer when we arrived. however the goal of the trip was to introduce our son to the wonders of underwater marine life...and this was a huge success. we were snorkeling within 30 minutes of arriving. he did great so we booked a private trip with cozumel h20 the next day. he did awesome on that trip too so we rented some lights from scuba du and did some night snorkeling. he got spooked about 30 minutes into that one but heck, I was too.

the prices for food are on the high side but not as bad as some other resorts. eating healthy is very doable. we even our our freshly caught tuna cooked for dinner ... so sweet!

wife hit the spa and loved it. service was great. being low season, we felt like we had the place to ourselves many times. a staffer made a comment that they were at 35% occupancy. it felt like it but for good reasons.

great trip and if I were to go back to cozumel, i would seriously consider this property again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 19, 2013
Dear Guest,

Thank you very much for your visit and for taking the time and share the experience you had at our Resort. Your opinion is very important for us.

Hopefully we can have you back relaxing once again in a near future.

Warmest regards,

Henry Walther
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Urbana, Illinois, United States
1 review
5 of 5 stars Reviewed July 15, 2013

This was a great hotel. It was a bit more pricy than others on the island. However, the facilities were clean and well maintained. Additionally, everyone on the hotel staff was very friendly and helpful. We really enjoyed snorkeling off the hotel's piers. Overall, the stay was very relaxing and enjoyable.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 16, 2013
Dear Guest,

Thank you !

We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you.

Hopefully you we can see you once again very soon.

Warmest regards,

Henry Walther
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
m/cr
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2013

Travelling from England to Cozumel was definitely a trek! On arrival at the hotel we were greeted with bottles of cool drinking water and ice cold face towels - heaven! This care and attention to detail continued throughout the whole of our 11 night stay. My son celebrated his 18th birthday during our holiday. A celebration drink and surprise birthday cake was arranged by Manuel the restaurant superviser. Manuel also arranged for us to eat out on the restaurant terrace with breath taking views of the sun setting.The hotel, gardens beach etc are immaculate the staff work tirelessly to ensure this. The weather was inclement at times which hindered out door pursuits, instead we enjoyed painting pottery under the sheltered area. The snorkelling was fantastic with an amazing array of sea life. We bought the snorkelling equipment locally which saved the cost of daily hire.
We ordered from the breakfast menu as it worked out better value for money the breakfast was plentiful with refills of coffee.
We didn't use the spa facilities the treatment costs were very expensive.
We would definitely return to the Presidente we enjoyed playing tennis volley ball the pool was a good size.
We upgraded to ocean view rooms I would recommend this to others.
Yazmin the restaurant supervisor deserves a special mention her friendliness and exceptional customer service impressed us all, we will return!

Room Tip: Ocean view room 5128
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 16, 2013
Dear Guest,

Thank you for have been writing and have been sharing your comments. I am very pleased to read your appraisal of our team services and facilities. I certainly know my colleagues will be equally pleased to know their efforts are making a memorable stay for you.

We certainly look forward to welcoming you back very soon.

Cordially,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Top Contributor
69 reviews 69 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed July 12, 2013

We have stayed at the Presidente Inter-Continental before and loved the beach, piers for snorkeling and the beauty of its location. All those things are still in place, but a decade later the facilities are the same: dated. The dining options are so limited ONLY ONE RESTAURANT OPEN?? The place needs some energy, it almost seems like it is in receivership and state run. The only attention you get is when they try to sell you their vacation club program. The staff at dinner is better than breakfast, but for what you pay for meals, and it is overpriced, there is little customer service, they simply go through the motions. Nobody makes you feel special, we met a lovely couple (he was an Ambassador in their hotel program) on their honeymoon and they sent them strawberries with mold on them. You can't make this stuff up, there is nothing special about staying here. Great location and beach; but does anyone really manage this hotel? Where is the passion for the customer, the short and long term vision for this beautiful property? There are better places to stay in Cozumel, places that value you and deserve your business. This hotel is in an induced coma, no wonder capacity was ~30% when we were there, who would come back?

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 14, 2013
Dear Guest,

Warm Greetings from Presidente InterContinental Cozumel Resort & Spa!

We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations.

We are really sorry for not meeting your expectations; although we never want to know that one of our guest does not has had good experience, comments such as yours allow us to take an honest look at our operations and make necessary improvements.

We will be very please if you allow us to serve you once again in the future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2013

I have been comming to this hotel for years. It is a oerfect little hotel because although is very extended is like your own private paradise. It has everything you need to enjoy a family or romantic or friends trip. I think they have the best scuba team in the area.
Ok so the food not always is the best but its almost there. If you keepmit simple you wont loose.

Room Tip: I love the beach front rooms but my favorites are the reef suites.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, July 14, 2013
Dear Guest,

We really apreciated every single word you wrote on your comments, thank you very much for doing it and hopefully, we can have you back very soon.

To this, "su casa" in Cozumel island.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cozumel
#2 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Official Description (provided by the hotel):
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 
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Also Known As:
Presidente Intercontinental Cozumel Resort And Spa
Presidente Intercontinental Cozumel Hotel Cozumel
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente

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