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“Hotel Presidente Intercontinental doesn't disappoint” 5 of 5 stars
Review of Presidente Inter-Continental Cozumel Resort & Spa

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Presidente Inter-Continental Cozumel Resort & Spa
4.5 of 5 Hotel   |   Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico   |  
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Ranked #6 of 58 hotels in Cozumel
Cincinnati, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Hotel Presidente Intercontinental doesn't disappoint”
5 of 5 stars Reviewed September 2, 2012

This was our second trip to the Hotel Presidente and it surely didn't disappoint! We visited last year in August and decided to come back again this year based on the great experience we had. The staff couldn't be nicer, the food is excellent, the rooms are clean and exceptionally well serviced, the pool is great, it's got a nice little beach, and the dive operator (Scuba Du) is on premise and the boat leaves right from the hotel every morning. We highly recommend the Presidente in Cozumel!

Room Tip: The next time we stay we'll choose the Beach Front rooms on the ground floor. From what I can te...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, September 6, 2012
Dear Guest,

Thank you very much indeed for your comments about your recent stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter.

I look forward to welcome you again very soon, to this “su casa” in Cozumel.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,130 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
Date | Rating
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  • French first
  • Italian first
  • Japanese first
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  • Russian first
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  • Any
English first
Columbia, Missouri, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 31, 2012

This is a great hotel, with wonderful rooms. The restaurant is not the cheapest, but the service at dinner is wonderful. The service at breakfast is a little more sketchy. If you order off the menu it seems they forget about you a bit more. The scuba do people are great with your gear and diving. The shore diving is fun as well if you need to get your first day of diving jitters to go away.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, September 1, 2012
Dear Guest,

Thank you for have taken the time to visit us and write your comments about our staff, property and our Dive Shop "Scuba Du".

We constantly strive to get people to leave with unforgettable experiences and if we done this, we feel very satisfied.

I look forward to welcoming you soon, here at your home away from home.

Warmest regards,

Henry Walther
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 28, 2012

Our extended family has been coming to Cozumel for many many years. We started really loving the Presidente about 5 years ago after they were closed for rebuilding after a hurricane pretty much destroyed the place. The remodel was long overdue and the job they did then continues to make the place a truly first rate waterfront hotel. We have taken one of their Presidential Suites and pretty much made it our "home" for a number of years and they take great great care of us. From the Mayor Domo Jorge Luis (who is the "guest relations manager" but really is the go-to guy for anything at any time) to the unbelievably gracious staff, everyone who works there does everything possible to make you feel welcome and a sense that they are truly happy to have you back again. The rooms are excellent as are the furnishings and flat panel tv's and the spectacular patios overlooking the powder white sand leading to the azure colored sea that is truly why you are in Cozumel to begin with. If you are a luxury traveller this is the ONLY place to stay in Cozumel. We left a day early because of a low category hurricane that downgraded to a tropical storm (only 8 inches of rain) and my entire crew is still complaining that it would have been better to stay and watch the rain from the bar. My mistake.

Room Tip: Stay in the Reef section of the hotel. Best views and best rooms.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, August 29, 2012
Dear Guest,

We really apreciated every single word you wrote on your comments, thank you very much for your visit first and second for taking the time and share your experience at our Resort. I am sharing your nice comments with all the team speacially with Jorge Luis.

Thank you once again and hopefully we will see you soon on this "su casa" in Cozumel island.

Warmest regards,

Henry Walther
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 25, 2012 via mobile

I spend a wonderful time with my winfe and 1 year toddler, all the staff was warm and gentle, always with a smile and open to help us in anyway that we require, for example the cuisine make us special baby food for our son! How can you pay that? : ) As opportunity areas we found the morning buffet, it needs more variety of plates, the menu offers better dishes. I recommend to book the rooms with no breakfast included.Also it could be great that the hotel could offer all-inclusive packages
Best

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, August 26, 2012
Dear Guest,

Thank you very much indeed for your comments about your recent stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter.

I look forward to welcome you again very soon, to this “su casa” in Cozumel.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Top Contributor
175 reviews 175 reviews
35 hotel reviews
Reviews in 66 cities Reviews in 66 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 20, 2012

A wonderful hotel, with amazing rooms. The beach is beautiful, exclusive, the hotel is an island of peace . Good snorkeling.Excelent restaurants, staff, service.This is the hotel to stay in Cozumel!As we had a car, we drove around the island beaches and went to the city, but we just wanted to come back to our hotel!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, August 21, 2012
Dear Guest,

Thank you very much indeed for your comments about your recent stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter.

I look forward to welcome you again very soon, to this “su casa” in Cozumel.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 20, 2012 via mobile

Excellent experience

Gorgeous rooms - great service - amazing views

Ask for room with direct ocean view on first floor - worth the extra money

Best beach of all resorts great for families and couples!

  • Stayed September 2011
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, August 21, 2012
Dear Guest,

Thank you very much indeed for your comments about your recent stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter.

I look forward to welcome you again very soon, to this “su casa” in Cozumel.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 20, 2012

I spent 3 days of meeting in this hotel and I cannot forget how kind, smiling and efficient all the staff was. The place is very very nice of course, good food even in the Italian restaurant (I'm italian, this means something...) but what impressed me a lot was the smiling faces of everybody.
It's not my first time in Mex, but I didn't have the same treatment in Playa, so I guess it depends on Coz, or, most likely, on the Presidente staff! Grazie mille!!

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, August 21, 2012
Dear Guest,

Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you like always.

We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff.

We hope you visit us again in the near future.

Sincerely,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cozumel
#2 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Official Description (provided by the hotel):
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 
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Also Known As:
Presidente Intercontinental Cozumel Resort And Spa
Presidente Intercontinental Cozumel Hotel Cozumel
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente

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