We just returned to the US after ten days at the Presidente. I miss it already. We havbe been visitng this hotel for the past 11 years during the Thanksgiving Hoidays. We have stayed there 15 times since we have also been there during the summer and spring break.
The Hotel is more beautiful now than before the hurricane. Their renovations very impressive.
Our room was great. The food and service are the best as always.
The Chef at Alfredos was great! The wine selection was very nice.
Our family feels like family there at the hotel.
We will will contune our trips there.

We arrived at the hotel kind of late on Saturday 10 November. We were extremely tired and exhausted. Out of the corner of my eye I looked for time share sharks, being forewarned. Guess what. None. Instead, a nice young man with cold water and cool towels was there while we scrambled to find our papers and get checked in. Gracioiusnness seemed too abound from check-in too departure. As we settled in our room, which was an ocean suite, a knock on the door came. It was another employee with a little chocolate mouse all decorated. I swear....I must have had chocoholic imprinted on my forehead.

It was too late to travel anyhere by taxie, so we decided to have diner at what Presidente calls their casual restaurant which is open air, but protected from high winds with partial glass panels. This was perfect. A guitar player playing spanish guitar was there and no he did not bug us. We had drinks and lobster tail, which we shared with a resident cat (the lobster, not the drinks). No rush, and I had to remind my husband you had to ask for the check.
Each day we had fresh flowers and all the water we wanted in our room. They even give you a little beach basket with beach towels in it to use poolside or on the beach. Poolside and beach side, there was always a lounge available and they put fresh flowers on the lounge chairs in the morning, along with extra towels.

Husband Mike loved just sitting on the beach and waiting for our favorite waiter Teo to walk by. We always ordered drinkss and lunch on the beach as they made it so convenient with a little table and wooden boxes for the food, cloth napkins and first class all the way. There was not a lunch I did not love and I am fussy. Just wish I could have saved all the leftovers.

I had heard about the hard beds in Mexico and was prepared to order an extra mattress pad. However, the bed was wonderful, comfortable and with smooth, cool Egyptian cotton linens and plenty of pillows. I don't know if they remembered when I made the reservations that I told them I had asthma, but there was also an air cleaner in the room. The bathroom had this huge tub on a separate glassed in balcony. I could float in that tub and they had candles all around it. There were always at least six towels in the bathroom, not counting the fresh beach towels in the basket every day. The shower was also huge with a seat in iti. Perfect for my 6'4" husband who loves long showers.

On my birthday, they sent a cake up to the room that was wonderful chocolate mouse with hard chocolate lining and Happy Birthday on the plate. (they must have seen me coming)
I think the most gracious act was when I had an awful accident the last day of our vacation. I was trying to dampen my snorkel mask and slipped. I fell on some rocksand dislocated my wrist. We thought it was broke as the bone was sticking out about three inches where it was not suppose to be. The lifeguard ran down the steps as my husband ran over to me and immediately started wrapping it and called on the cell phone for a car to take me to the hospital. The driver of the car stayed all afternoon and evening with me at the hospital. Husband later tipped him well, which was the least we could do. I was scared and the hospital was unfamiliar, but all spoke English and I ended up being wrapped like a mummy and given sufficient pain medication to help. As we returned to the hotel. I mentioned to my husband that I was not hungry for dinner, but could use some chocolate ice cream to kill the bad taste in my mouth from all the medication. Two minutes after we settled in the room, the hotel sent up a big dish of chocolate ice cream and a chocolate cookie on the house with their well wishes.

I just don't see how this hotel could be matched. Of course it is not the least expensive, but you definately get what you pay for. I would never stay anywhere else. Later I will write to the staff and thank each and every dear person who helped me and served us. And by the way, we never did get approached by one time shark. Not one. When I made the reservations, I mentioned my husband would not like any sales pitches and lo and behold, I think they made a note of every little comment I made. Great choice of hotels for anybody and beautiful views.

We just returned from The Presidente IC- Cozumel, we stayed last 2 weeks of Oct 2007.(Husb and 4 1/2 year old). We lived in the Eastern Carib & have visited most all of the islands there and the Presidente was as nice as Little Dix Bay- in BVI.( our gold standard) and the island was gorgeous with so much to do and see. We got a free up grade to Ocean front room, with 2 showers, (1 outside )and a HUGE bathroom, tub, double vanity. Our deal incl. free meals for our child and the kids menu was more than fine. Plenty of closet and drawer space to unpack. We literally walked steps from our patio into some of the best snorkeling ever! My 4 year old snorkeled with us, the beach was the best of all of the hotels. The pool is elegant not cheesy, like with a swim up bar - ugh. There is also an adult pool. If it got too cold for a night swim, they would turn the water heater on. The service was outstanding, never met the manager, but the assistant manager ? name?, tended to our every need. Our Room was spacious & immaculate- it was wonderful to come in every afternoon to pristine room, with towel animals and fresh flowers(Hola T). B/c of low season, we felt like we had the resort to ourselves at times. Most of the guests we met were repeaters to the Presidente! The weather ran the gamut- we chose the overcast days to visit San Gervasio ruins and to shop for silver and pewter -( finished my Holiday shopping) or paint pottery by the pool. We had a wonderful babysitter one night- so hubby and I could shop and dine in town( Hola A.)! We ate at Alfredo's twice, celebrated our anniv. hotel sent a delicious surprise! Eating at the resort for all meals got expensive, so we ate in town and had fabulous meals- cheap. And No One got sick. We researched all inclusive resorts, but typically food is average at best, so we liked ordering what we wanted at the Pres. A cab ride to town cost $5usd, but we tipped 1 or 2 bucks.We did not rent a car, should have, but enjoyed talking to the drivers & learned a lot. Most drive VW- version of Jetta or van. I felt safer in town than where I live. the ppl. are as nice and laid back as can be. I had the Fodor's book on Cozumel and read Trip Advisor posts, which were all on the money as far as recommendations and useful info. My husb. speaks Spanish, but he did not need it, cept that he loved talking to the cab drivers and restaurant owners. All of the parks were excellent and very professional, plenty of beach chairs, all u need is a towel! We spent 1 day at Chankanaub Park, we did the Royal Dolphin swim- $139pp, worth Every penny but try to go on a day with few cruise ships. 2 days at Punta Sur, an eco park, with calm crystal waters, white sandy beaches and snorkeling. Horseback riding and ATV ride through the jungle at Mr. Sanchos on a cloudy day. Snorkeling trip w/ Scuba Du, the on-site dive shop, And so much more to do! * OK- the downside- the hotel charges,taxes,fees, add up- so plan on that. Dining cover charge is $10, plus tip, but those guys work hard. When you arrive, you will be greeted by a sales group for the hard sell- Just Say NO from the get go. A Supposed "free rental car or spa visit " was not worth being pinned down for an appointment time & listening to the hour plus spiel about a vacay club. I Never was clear about the Chiqui club for kids, maybe b/c of low season? Hopefully it will be staffed w/ ppl like our our great babysitter!
The spa was beautiful but re-check the price Before the service. We prolly over tipped- but with a messy 4 year old, $5/day for room cleaning was worth it.Plus - turn down service. Bring lots of fives and ones. Overall- it was our best vacation as a family, great for everyone, except maybe ppl looking for a big party scene. Morning coffee in room was free, but their cappuccino was better than Starbucks! Would not change one thing about our stay at the Presidente IC, Cozumel. Hope to be a repeat guest!

We stayed at the Presidente InterContinental Cozumel for several days in HOT HOT July. Actually, going during the hot months is worth it. The city and beaches are way less crowded. Unless you have a suite, the rooms are pretty rustic. We even found a lizard in our room! The staff and service were way above average. They were polite and helpful. The food was good, but expensive for what it is.

Don't expect to have long sandy beaches for walking. The beach chairs cover the sand and then it's the ocean. The area is nice for mild snorkeling. Watch out for the sand fleas! I had bites on my legs (which itch like crazy) for weeks afterwards.