This was my seventh and quite likely my last visit to the Allegro. Right from our arrival, things were not what I had come to expect from my previous dealings with this resort. To begin with, there was a mix up with the rooms I’d requested, even though I’d made my request months before my arrival (basically they booked 3 people into a one bedroom room without questioning me further). We were left to sit in the lobby while that was sorted out. They did find another room with two beds, but it wasn’t ready, so we hung out at the buffet until it was. On past visits, we were welcomed by the general manager personally, and had a fruit plate waiting in our room, along with an invitation to the managers’ reception…not this time. I guess we were to consider ourselves lucky to have two beds! It was not the warm welcome of old friends I’d become used to, but there has been a change in management.
The good: I thought the food had improved on this visit, though I’ve never had a problem with the food here. Mary Carmen and Gaspar made the best omelettes and eggs, and the mimosas were lovely. We didn’t have great wait service at night, getting stranded in the air conditioned room two nights in a row with NO waiter; we had to go to the bar to get our drinks, and our dirty dishes piled up. When asked if we wanted to sit in there on the third night, I said sure, as long as we actually had a waiter. I was promised two waiters, as well as the fellow doing the seating (not a head waiter, but a guy in a yellow shirt). We did have better service that night and each following night.
The beach and grounds were as beautiful as ever. Our rooms were clean and fairly quiet.
Some of the staff is really fantastic, especially Armando and Carlos at the bars and Osman and Sergio at breakfast, and Carlos at lunch.
The bad: About six days into our ten day vacation, my mother became very ill. The paramedics were called. They examined my mum and confirmed that she was not breathing well and prepared to take her to the hospital in San Miguel. While all this was going on, a few managers came along and milled about. The ONLY one who expressed concern was Anabel Cruz. The other two never even introduced themselves—and I’m sure they were much higher up on the management hierarchy--just stood around awkwardly as my mum was loaded on a stretcher (interestingly enough, a man was brought to the same hospital from the Occidental Grand the next day, and the Grand had sent a representative of the hotel along with him and his wife). Very long story short, my mother ended up in intensive care and we had to stay in touch with the insurance company regarding her situation while staying at the Allegro. This is where Ivan Chan and Sareli deserve major thanks. They put through SO many 1-800- calls for us. Thank you both. Other front desk staff were NOT so obliging, and were in fact downright rude and hostile, making an already stressful time much worse. We had to buy the wifi this time around, to stay in touch with our children and our employers, and found it to be mostly a nuisance. It was very slow, and it was awkward to log in and out of on an iPad.
It’s too bad, but it just didn’t seem like the Allegro I knew and loved.
Stars: My husband wanted to leave 2, but I thought it deserved 3, because the food had improved and Anabel, Ivan, and Sareli were very kind, as were several of the wait staff, who asked after my mother often.
P.s. If I could leave a review for the San Miguel Clinica Hospital, I'd give them 5* easily. My mother ended up hospitalized for 2.5 weeks, and the level of care from all of the staff was simply amazning.
- Official Description (provided by the hotel):
- In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel resort. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Caribbean Online Mgt Corp., BookIt.com, TripOnline SA, Hotels.com, Orbitz, Agoda, Despegar.com, Otel and Odigeo so you can book your Allegro Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Occidental Allegro Cozumel Hotel Cozumel
- Occidental Allegro Hotel
- Occidental Allegro Resort All Inclusive