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Holiday Village White Sands: Traveler Reviews


Holiday Village White Sands
Carretera Sur Cozumel Km 16.5 | El Cedral, San Francisco Palancar, Cozumel 77666, Mexico
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66% Recommend
3.5 of 5 stars 867 reviews
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wonderful vacation at the Allegro!

Holiday Village White Sands

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4 of 5 stars
smiths4beach 8 contributions
Ankeny, Iowa
Jul 11, 2007 | Trip type: Friends getaway
4/4 found this review helpful

my husband and I and my brother-in-law and friend stayed at the Allegro from June 7th-June13th. We had a fabulous vacation and it was exactly what I expected after reading all the TripAdvisor reviews! We are all late-20s and pretty easy to please, so weren't expecting a 5-star resort with fancy food or exceptional service. we
were pleasantly suprised with what the Allegro had to offer. We booked our trip through Orbitz 2 weeks before we left, and got a great deal for the summer season, couldn't pass it up for the price!
Arrival at the Cozumel airport was a piece of cake...nothing like the
crazy chaos in Cancun!! flight arrived at 12:30, we were to the resort and checked in by 1:30 and had the rest of the day to enjoy! 1 of our rooms was ready, the other was ready in about 20 minutes, so worked out great. we booked our transfers to and from the airport through Orbitz...it was about $27 per person...i would definitely NOT
do this next time and buy a ticket at the airport. the people who rode in our same van from the airport stayed at the Occidental Grand (one resort further south of the Allegro) and i think they paid $8 per person. the Cozumel airport is super small and easy to get thru customs and immigration. for our first time there though, was nice to have everything arranged.

grounds are beautiful and extremely well kept. you would never know that this place got hit by a hurricane recently, it has been rebuilt amazingly well. check in was a breeze....they had all our email requests (that I had sent down ahead of time) exactly how we wanted it (2 rooms, side by side, top floor, 1 with king bed, 1 with 2 double beds, etc) except for the location. We were in building 14 which was essentially the closest one to the lobby and the FURTHEST away from the beach and pools, but not a huge deal...we spent very minimal time in our rooms anyways and couldn't complain about the little extra exercise to burn off all the cervezas. :) if we went back, i would try and get a little closer to the pools.

rooms were average...nothing fancy, but no huge complaints. A/C worked great thanfully, as it was scorching hot out. rooms were small, but for the 2 of us, we made do. would have been nice if they would have had some sort of dresser to unload all our stuff, i basically left mine in the suitcase all week. everything you take there that is dry will end up being damp when you leave, the humidity
outside and in the room does not keep your clothes dry. keep that in mind. towels were still sopping wet the next morning, they never dried. rooms had ironing boards and iron, hair dryer, coffee pot, etc. maid always restocked our bottled water and we never ran out. left her a small tip everyday and we always came back to fresh sheets, clean towels, and cute little towel animals on our bed. beds
were extremely hard, which i knew going into it....but suprisingly i slept extremely well! being out in the sun and drinking all day can help you sleep like a baby at night, you are just exhausted. so the one thing i was expecting to complain about actually turned out to be okay. :)

the beach was my absolute favorite part of the resort!! beautiful sand, beautiful water, calm waves....thatched palapas lining the beach, all kinds of beach chairs...it was paradise! never had a problem finding a chair on the beach. we spent alot of time over by the dive shop, met some of the staff that worked there and they would
bend over backwards to make sure you were having a great time. we used the hobie boats, went windsurfing and kayaking, and enjoyed floating in the ocean. snorkeled off the beach a few times, also took our snorkeling gear out on the hobie boat and snorkeled underneath while someone sailed it. highly recommended!! go out about 50-75 yards from shore, the water is crystal clear and we saw all kinds of fish. hubby saw a shark about 30 feet down, scary!

we spent the majority of our day time in the pool and at the swim-up bar. pool was very clean and water was super refreshing. enjoyed hearing the music poolside, although i can understand why some might complain about it being too loud. if it's too loud and you want a quieter area, go to the other pool! we met all kinds of great people.
service at the bar was average....seemed like it took forever to get a drink. i understand that they are super busy and making all sorts of mixed drinks, but when we ordered 4 beers or 4 strawberry daquaris
(which they make by the gallon full) we shouldn't have to wait over 5
minutes to get a drink. and this wasn't a one-time deal....we felt we
waited all the time. got to the point where we'd go to the self-service Corona station (which is the best idea, ever!), not a huge deal. drinks were okay...it was so hot while we were there that anything that was blended was basically juice before you could even get it 1/2 gone. try the cabana or mexican mudslide...some of our favorites. :)

we ate lunch at the poolside buffet everyday...food was average, not bad, but nothing spectacular. we were always able to find something to eat and didn't go hungry, but would have enjoyed a little more variety and especially some fresh fruit. good breaded fish. burgers were okay...nothing like midwest burgers, but that's mexico for ya. we wish the pizza place would have been open for lunch...we would have eaten there everday probably. the pizza was pretty good....
except it took forever for that too. we went there a couple nights for pizza and waited probably 15-20 minutes just to get our pepperoni
pizza. oh well...we were on vacation....it just gets a little frustrating. we ate at the mexican restaurant one night, very good, and at the italian restaurant another night, this was good too. we enjoyed getting dressed up for dinner and going to sit down and order off a menu for a nice change of pace.

we rented a jeep from Executive across the street on the Sunday we were there - this is an absolute must for anyone visiting Cozumel!! my parents recommended us doing this, and were we ever glad! we spent
about $80 (with insurance), split 4 ways, so was a cheap day. i know you can get a car rental for a lot cheaper in town, but for the convenience of being able to walk across the street and knowing it's a reputable company made it worth it. we drove south on the main road and around to the east side of the island - stopped at every bar
and beach along the way, it is absolutely breathtaking over there! huge waves crashing over the iron-clad rocks, beautiful scenery, great times! we ate lunch at Coconuts (a restaurant/bar on top of a cliff overlooking the ocean), everyone must go here! we were touring the island on a sunday, so the traffic was minimul, and there were times were we were basically the only people at the beaches and bars.
we went into San Miguel that night and went around and did all the touristy stuff there...went out to eat at La Mission, very very very good food! drove out to Isla de Passion on the northernmost point of the island, watched the sunset...it was beatiful! all kinds of locals out there fishing. bring bug spray, i ended up with probably 25 mosquito bites, no joke. well worth it though, we had such a great
time. stopped at the marinas and the cenotes where locals were swimming and diving off the rocks. but definitely, if you are considering a trip to Cozumel, rent a jeep, it was the highlight of our trip. Went to Sr. Frogs for awhile too - had a great time! Our last day there, we went up to Mr. Sancho's (just north of the Allegro, before the Reef Club) and did some souvinier shopping and snorkeled on the way back, neat place to visit. Saw stingrays and baraccudas off the Allegro pier, they would eat all the leftover fish parts from the big deep sea fishing boats.

i know this is getting super long, but there's just so much to share about our vacation! i was not ready to leave, we had such a great time. if you are not picky about your rooms and don't need extravagant food, then the Allegro is the place for you. The locals told us that the Allegro has the best beach on the island, i believe it. Take advantage of all the free stuff they offer - beach volleyball, snorkeling, windsurfing, etc. nightly entertainment was okay...your typical cheesy shows, we went to a couple but were so worn out from the day. spent alot of nights in the hot tub meeting people, the hot tub suprisingly felt great after a long day. :)

check out was a breeze too - since we had arranged our airport transfers, we just had to hail a taxi (from across the street) and he
took all 4 of us and our luggage to the airport, then we handed over our transfer voucher...it was super easy. then we just had to sit at the airport and pout that our vacation was over. i guess it helped that it was pouring rain outside, and it was the first time it had actually rained for more than 5 minutes during our entire vacation. made it a little easier to get on the airplane. :)

overall, the staff was great, we never had any problems with them. everyone was so friendly. we had been to an adults-only resort before
and actually didn't notice too many kids around at the Allegro. I know they had a kiddie area and supervised day care, but never seemed
to bother us except for the couple splashing kids in the pool. overall, we had a fantastic time....would I go back?? for sure. i would like to try other resorts as well to compare them to the allegro, but i would definitely recommend this resort to anyone who is just wanting to have a nice relaxing time with a beautiful beach and nice resort grounds. anyone who is uppity about food selection and premium alcohol selection and upscale rooms, this is not the resort for you. some places rate it 3 stars, some 3 1/2, some 4....i would put it at a 3 1/2 star, room for improvement, but adequate for the price we paid and extremely enjoyable for a group of 4 late-20's who like to have a good time and enjoy the beautiful ocean. :)

  • Liked — beach, swim-up bar, friendly staff, speedy check-in and check-out
  • Disliked — average food selection, slow service at the bar
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since May 10, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $253 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
not the best not the worst

Holiday Village White Sands

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3 of 5 stars
travelbug69Toronto 1 contribution
toronto
Jul 9, 2007 | Trip type: Friends getaway
1/1 found this review helpful

After reading some bad reviews.... I was a little worried I made a huge mistake, but I was suprised the Allegro was not that bad. The beach was beautiful. It's true about the sewage smell, which gets annoying, (and it is also known for mosquitos because of the location, but luckily we didn't get bit too much) The other big let down for me was the nightlife, which was non-exsistant. (I would only recommend this place to families, couples and seniors)

As far as the food/drinks go, I was quite suprised it was very good! I have a very sensitive stomach and was not sick once!

The coolest thing I did there was go diving for the first time (They train you in the swimming pool and then take you to the beach out about 60ft) I saw loads of cool things including giant mantaray, eels, etc. Amazing experience for 60$

All in all I would probably not reccommend the Allegro to a friend, unless price was an issue (the total for me $800 Canadian)Otherwise I'd say spend a couple hundred more and get a non sewage smelling place.

PS, If you go to this resort like many others they offer tourists to "Swim with Dolphins". If you truely love dolphins, you will research this industry before you sign up. Thank you!

  • Liked — The beach
  • Disliked — the sewage smell in the air
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since July 09, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Pet owners, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Better than I could have hoped for

Holiday Village White Sands

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5 of 5 stars
Dotson 1 contribution
Oklahoma
Jul 9, 2007 | Trip type: Family
1/1 found this review helpful

5 of us stayed in 2 connecting rooms, Myself and my wife- both 43, my
son and a friend of his- both 18, and my daughter-13. We had plenty of room. One room had a king size bed and the other room had 2 queen size beds.

This place is excellent We now wish we would have stayed more than 4 nights. The food was great, the service was even better. My 18 year old son and I are certified divers. His friend and my 13 year old daughter took the "resort" diving class with Raul. After a shore dive we went to the reef with Raul. My daughter didn't go on the reef dive. She now wishes she would have. Now the other boy is going to get certified. If you are going to dive- don't go anywhere else, use the onsight dive shop.

We spent a lot of time just snorkeling off the beach at the resort, plenty of fish to look at there, but plan on swimming out to where the boats are anchored, about 100 yds off shore, and take an underwater camera. We saw a barricuda and a stingray right there at the resort, and more fish than I could name.

The water in Cozumel was unbelievable. The resort is first class. We are planning on going back next year, if not before. Some of the reviews I had read said that the food was not great. I disagree. Everything we had was very good. The rooms did have a musty smell but I didn't mind at all. You are only in there long enough to sleep.
The beds are a little harder than at home, but I had no problem sleeping. The drinks at all the bars were great. For a real treat, leave the maids a couple of dollars on your pillow in the morning, and be amazed when you get back to your room.

We went into town one afternoon for shopping. It was fun but I wouldn't waste the time on my next trip (I'm no shopper)...There is always something to do. The only time we left the resort to do anything else was swim with the dolphins- you have to do that. Do the "Royal Swim". It's around $140 but worth every penny. Also do the
"Fury" cattamaran snorkling trip. Both excursions were booked through
"Worry Free Vacations" on site.

I would recomend this resort to anyone. Plan on staying as long as possible...........

  • Liked — Great Service
  • Disliked — Having to leave
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since July 09, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Pet owners, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $253 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
excellent Setting - Average to Poor food

Holiday Village White Sands

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3 of 5 stars
Ottawa123456789 2 contributions
Ottawa, Ontario
Jul 8, 2007 | Trip type: Family
2/2 found this review helpful

We got there on the the 23rd fo Jun (direct flight from Toronto). We are a family of 4 with 2 kids (7 and 12). The resort is impeccable and grounds are in pristine condition. The best part is definitely the beach, white sand and crystal clear water. We stayed 2 weeks and loved each day we spent there. We came face to face more than once with Baraccudas who seemed to have elected to live below the pier. Seveal Sting rays can be seen swimming within meters of the shore.
The staff is friendly and overall we did not have serious concerns, however we do want to highlight a couple of points which I hope the management team will address in the future.
1- Food was in my view below average at the buffet. For lunch, you either have access to the buffet (which typically has no more than 5 items on the menu + a salad or 2 and dessert made of fatty stuff - NO FRUITS - The other option is the grill where you could get a burger and access to a few fried things. DInner was typically better as they had theme nights and some added level of attention was obviously being provided.
Air Canada Vacation rates this resort as a 4 star facility, but in my view a 3 star rating would be more in line with what you get.
2- Entertainement was very average and somehow was less elaborate than what we experienced in previous stays at other resorts.

Other things to note:
Took a trip downtown, had a good time overall, did not buy anything except for a few souvenirs - Beware of the so called duty free shops where prices are actually higher than most mall prices.
Took the kids to the Chakanaab parc. Kids loved the dolphin activities however I feel that 139$ (US) + access fee (16$) is extremely expensive for spending 30 minutes in a group setting with a dolphin. It is not Forida!!!!!!!!!!!!!!! Furthermore, all shops close at 5 PM, you can't even buy water after 5 even though it is 90 degrees. The management needs to review the way they manage the place. Oh yes, I almost forgot, you are not allowed to take pictures of your kids playing with the dolphins , but they will take pictures for you and sell them to you for 15$ a piece or a short DVD where your person of interest shows up for no more than 30 seconds for 30$.
Our Snorkling trip was absolutely fabulous, we booked via our Air Canada Agent (Francisco) and the 4 of us were extremely pleased with the outcome. During the trip, some idiot dropped a bottle of beer which shattered and a piece of glace lodged itsef into my wife foot. I would like to thank Francisco for taking care of the medical cost and getting the doctor on site to provide basic care as soon as we returned to the resort. During the snorling trip you get to see a variety of fish (colorful) but also stingrays, Baraccudas, See turtles, etc.
Overall, weather was great and we had a great time.

  • Liked — beach
  • Disliked — food
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since January 02, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Great pool scene, Families with young children, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Allegro Leaves Lot to Desire

Holiday Village White Sands

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2 of 5 stars
JimmyMacRockHill_SC 1 contribution
Rock Hill, SC
Jul 5, 2007 | Trip type: Couples
0/1 found this review helpful

My wife and I booked this vacation as a second honeymoon. I don't advise anyone to do this as we have learned from this experience. The rooms were drastically smaller than they appear online. The landscaping was nice but there was a peculiar odor throughout the property. The water smelled of raw sewage and we felt unclean after showering. The service was pretty good as far as cleaning the rooms was concerned. The food was at best sub par, very liitle American fare except for hotdogs and burgers and pizza at the snack bars. There was free entertainment from the walls being so thin we could here the sexcapades of the couple next door everyday. After our second day we spent most of our time away from the Allegro with a couple we met from a different hotel which is where we will stay our next time to Cozumel. The Island was great and the locals were very nice and hospitable but the Allegro needs to make some improvements.

  • Liked — Beach Area
  • Disliked — Overcrowding and Bad odor
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 05, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Great pool scene, Families with young children, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Holiday Village White Sands Address

Carretera Sur Cozumel Km 16.5 | El Cedral, San Francisco Palancar, Cozumel 77666, Mexico