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Holiday Village White Sands: Traveler Reviews


Holiday Village White Sands
Carretera Sur Cozumel Km 16.5 | El Cedral, San Francisco Palancar, Cozumel 77666, Mexico
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Traveler Reviews

66% Recommend
3.5 of 5 stars 865 reviews
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beautiful grounds, food needs improvement

Holiday Village White Sands

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3 of 5 stars
vstylin215 57 contributions
New Jersey
17/17 found this review helpful

So we just returned from our 3 night stay at the Allegro, my cousin and I, and both lvoed the grounds but displeased with the food at the hotel. Here's the rundown for future travelers.....

GROUNDS:
gardens are lush. grounds are constantly cleaned and everything is absolutely gorgeous. the hotel consists of 2 story buildings with thatched roofs and everything is spread out. if you don't want to do a lot of walking, this may not be the place for you. buildings numbered in the 40's and 50's (e.g., 4522) are in the middle of the resort (between the lobby/restaurants, and beach/pool).

ROOMS:
as far as the thatched roofs are concerned, i know there has been several reports stating sewage odor. to my cousin and i's experience, there was a slight odor that permeated the lobby area and many of the buildings near it up to approximately building 45. we were in room 4522 and thankfully did not smell it there, except however, we did get a slight smell of it our last day in the bathroom. 4522 is off to the right side of the hotel ( if you are facing the pool from the lobby), and i am not quite sure if you can smell this odor on the left side. but just to be on the safe side, ask for a room that starts with 45 and above.

there is NO fridge in the room. you are going to get two fairly big bottles of water, but if you insist on drinking cold water, then you might have to do a couple trips to the bar and get some ice there. futhermore, my cousin and i smelled something odd in their tap water (its smell reminded me of old water) and so we used the bottled water to brush our teeth with, as to prevent from getting sick during our trip.

in the shower, there is a pump with a significant amount of shampoo and body gel in each container. i'm not too sure how great of a product they are, for we never used them ourselves.

SERVICE:
these people cannot be any nicer! they made our stay delightful and comfortable. they are accomodating beyond words, and do it with a smile! i would highly advise bringing a significant amount of singles and fives for tips. (i know that it is all inclusive, but they hardly earn any money and work 3x harder than we do. a little will go a long way and they show their appreciation) however, for those who i did not see tip, they were treated just as nicely as anyone who did...so their accomodating nature is not dictated by tips.

room service was great. no problems with anything. rooms were absolutely spotless and she leaves the cutest towel animals!

airconditioner works great. room was nice and cold. NO ALARM CLOCK! if this bothers you, bring one of your own...but do remember, you're on vacation!

BEACH:
amazingly beautiful and clean! comparing it with jamaica water...just as clear and has much better sand. even with water to my chin, i can still see my feet in the water! moreover, the water is the most beautiful shade of turquoise! no waves, very small if any. the best beach i have been to, thus far. (btw, because it was low season, we never needed to "save" a chair early since there was plenty. however, one morning, we decided to head to the beach very early and saw people were doing this "saving" technique by leaving towels and other garments on the chairs from the previous day.)

POOL:
we were mostly "chillaxin" by the beach and hardly frequented the pool area. however, the few times we took a dive in it, the water was nice and warm and it was very clean!

there are 2 pools: a quiet and an activity pool. the activity pool has a nice swim up bar.

FOOD:
SKIP THE MAIN BUFFET by the lobby area!!!! it is the worst food i ever had in my life. it was bland and our food was either overcooked or undercooked. breakfast here is edible, but skip dinner altogether! as far as breakfast, there were usually pancakes and french toast and eggs. if all else fails, there are fruits and cereals which we resorted to on some days. as far as lunch is concerned, it is by the pool area. there are 2 places: a buffet and a grill restaurant (they both are facing each other). never ate at the grill place, but the buffet at this restaurant was decent. food was not as bad as the main buffet place. however, because it is open air, i HIGHLY ADVISE to go early because you will be sharing your food with some wonderful flies. after learning this from our first day, we hit the buffet as soon as we smelled the food so we could again avoid becoming ill.

there are 2 a la carte restaurants: italian & mexican. they are both not open at the same night. make sure you make reservations at the business office when you arrive. the mexican was GREAT! we ordered seafood and it could not have been any fresher. was not bland...was PERFECT! never made it to the italian.

TIP: ALBERTO'S is down the street (5 min by cab, 15 min walk on the beach towards occidental grand to your left when facing the beach) and has the FRESHEST SEAFOOD ever! prices are not bad and the servers are amazingly sweet too. it's a beach bar/restaurant, so no need to get dressy. seafood is the best! it's a great alternative to the nasty bland food at the buffet, that is for certain! CASA MISION in the downtown area also had amazing food. this was recommended to us by a good handful of locals, and they did not prove us wrong!


NON RESORT DETAILS:
WEATHER: may is start of rainy season...scattered clouds most of the time we were there. rained very hard one day for a good hour...then sun came back with a vengence! BRING A LOT OF SUNSCREEN; when the sun is out, it's crazy hot!!!!

AIRPORT: clean, cool, fast. have all paperwork prep and ready before you get there and it should be fairly quick.

TAXIS: allegro is far from downtown. a lot of cab drivers will quote $20 to go downtown, but try bargaining for $15....we did and never once paid the $20 they initially asked for. they are ridiculously fast, so if you rent a scooter, be careful around them!

i know this review is ridiculously long, but i felt i owed my fellow trip adivsor readers this information if they should consider staying there.

  • Liked — service
  • Disliked — food
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since August 24, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Families with young children
  • I do not recommend this hotel for Young singles, Girlfriend getaway
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $255 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
This Wonderful Place Will Become Our Yearly Vacation Forever!

Holiday Village White Sands

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5 of 5 stars
ChinaTia 11 contributions
Houston
8/9 found this review helpful

Like many of you out there we came to this website to seek information about the Occidental Allegro. We read the few negative comments and were a little nervous but since the positive out-weighed the negative we went ahead with our vacation plans. It may make a difference to some but we booked our vacation thru RCI as we traded our points for this vacation. We arrived as scheduled at the hotel about 1 PM and check-in was at 3 PM. We were met cheerfully at the front by hotel personnel. Since we were timeshare members we were wisked away by golfcart to a special building where we were greated by a fabulous staff. Drinks were provided by the bar right there in the "First Club" and we had everything about the hotel and our stay explained to us. Since this is an all-inclusive resort we paid our fees for the week. We were then shown our room and to our surprise...a one-bedroom consisted of basically 2 units. One side was the bedroom the other side was a livingroom. We had 2 full bathrooms, 2 TV's, and more. We were getting more and more excited. Minutes later our luggage was brought to us by a cheerful employee. We had a beautiful swan made out of towels on our bed with hibiscus flowers welcoming us to our room.

We are divers so the diving features were very important. Well, the resort has a dive shop on their grounds and it was maybe 50 yards from our room. I won't go into alot of detail but this dive shop and all their employees were the BEST we have every encountered. Professional beyond words!! We dove absoultely EVERYDAY!! Cozumel is absolutely wonderful and the reefs are just fantastic. We were never bored. We only brought our mask, fins, and snorkels and rented the rest. BC and regulator only cost us $12 per day each. Weights, weight belt, and tanks were included. The dive shop offered 1 tank and 2 tank dives and shallow and/or shallow dives. I counted over 6 dive boats so there was never a chance you couldn't get on a boat. The Divemasters were the best we have ever had! Sergio, Gustavo, and Alberto were the Divemasters we always had and they were GREAT. We never felt pressured to tip but it was our pleasure to tip them for the fantastic job they did. In the same shop we were able to rent Kayaks and Hobie Cats at no charge. We were hooked on the Hobie Cats. The water there was always flat-calm.

The resort has an all-inclusive policy so all food and alcohol and non-alcohol drinks are included. To put it bluntly we loved everything. I read where some people said the food was plain or boring. We will tell you...NO WAY! Everyday was a little something different and there was always something different at every meal. The food to us was fantastic. The service at every meal was fantastic. Wine was served at every evening meal. WE LOVED IT ALL. There were 2 restaurants you could make reservations to and have a meal ordering off a menu. We NEVER made a reservation as we just loved the buffet style.

OK...now about the rooms. If you are not a timeshare owner and have the basic room it appeared to be a little small but do you plan to stay in your room? I doubt it! There were comments on this website about the "thin walls". Well, we would agree there. We anticipated this so we brought a little machine that simulated a waterfall and we slept like babies. Other than that the service in our room was the best we had ever had. We tipped our housekeeper a couple dollars everyday (again not because we had to but because we wanted to) and she had fresh bottles of water for us everyday, an immaculate room, and a new towel artwork for us on our bed each day when we came back to our room from diving. THANKS BEATRICE!!

There are tons of attractions to go on and things to do but we only did one thing and that is go to the marine park just down the road from the hotel and experienced the Dolphin Encounter. We swam and played with dolphins and it was just WONDERFUL. If you go get the "Royal" encounter. It cost us $139 each but was well worth it. Something you will never forget.

OK...I have written a book here. What my wife and I had decided before leaving is that we will come back to this resort every year for the rest of our lives. I am not sure how we could give it a better rating than to say that. If we cannot trade our timeshare points to get there than we will pay for it ourselves! This is a place we feel we will never get tired of and we feel like this is our home away from home. We wish everyone the best who goes to the Occidental Allegro Cozumel.

  • Liked — Everything Is Right There For You!! You Never Need To Go Anywhere Else
  • Disliked — There Is Nothing Not To Like Unless You Are A Snooty, Snobby, High-Nose Type
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since March 15, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $255 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Occidental Allegro resort

Holiday Village White Sands

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5 of 5 stars
hootie62 3 contributions
Franktown, Colorado
8/8 found this review helpful

We stayed at the Allegro from April 28-May 2. This was our 4th time staying at the Allegro and as always we weren't disappointed. The renovations done since the hurricane are beautiful. The staff is always so friendly and make your stay a lot of fun!! They have a great selection of food at the buffet style restaurant and the Mexican restaurant was delicious. The evening shows are very entertaining and the staff are very talented. If you have kids, their
kids club is great! I wouldn't go anywhere else in Cozumel. We're planning another trip back later this year.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $255 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great vacation, especially with a toddler

Holiday Village White Sands

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4 of 5 stars
skdel13 1 contribution
New Jersey
9/9 found this review helpful

My husband and I and our 18-month old son stayed at the Allegro for a week. We had an excellent and relaxing vacation, and it was definitely a good deal. Here are a few points for people trying to choose a resort:

1. The grounds: beautiful with lovely beach, large gardens, children's playground, birds, iguanas, flowers, fountains

2. The beach: sandy, obsessively clean, clear, calm, warm water, saw lots of fish while snorkeling from the hotel.

3. Snorkeling: The snorkeling from the hotel beach is good but not spectacular, with the best spots at the far end of the swimming area (~50 yrds from shore). Lots of fish to see in close to shore. Took a fabulous snorkeling tour from the on-site dive shop to see some of the big reefs. Rented a car and drove to the Corona reef and saw incredible marine life only a few feet from shore.

4. The staff: very friendly, accomodating of our baby, we got everything we requested immediately. Got a cute towel animal from the maid every day. The bartenders and waiters all knew us and remembered what we liked to drink.

5. The rooms: like a standard hotel room, pretty clean, cool, had a private balcony with hammock, crib for the baby. Had a safe in the room. Walls were very thin.

6. The food: ranged from greasy take-out quality (which isn't bad after a day at the beach) to good. Always a lot of choices, and none of us got sick. The breakfast was the best.

7. Care rental: We rented a car from the car rental place across the street and drive around the island. Check out the alligators at Punta Sur and the snorkeling at Corona Beach. It was very easy to drive around the island, since there's only one road.

In general this was a beautiful, low-key resort, with lots of people there for diving and relaxation. Our toddler did well, and all the staff and other guests were extremely friendly. I highly recommend it to people who want to stay at an all-inclusive resort. We would definitely stay there again if we go back to Cozumel.

  • Liked — The beautiful beach
  • Disliked — The thin walls of the rooms
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since March 14, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $255 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
2nd Trip, First Trip the Resort was called the Diamond Allegro

Holiday Village White Sands

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5 of 5 stars
GloriaC 1 contribution
Northern Maine
4/4 found this review helpful

This was our Second trip to Cozumel and we had such a good time at the Allegro 10 years ago we decided to go back. We enjoyed the resort as much the second time around. The food was varied and excellent. The big surprise was a dry red wine was served with meals and available at the bars. It was not the best red wine but still enjoyable. It was a Merlot from a Mexican
winery.

We went to the Chankanaub Park to snorkel and was very diasappointed. The coral seemed to be dead and colorless and the colorful fish were gone. There was a big change in 10 years.

We would go back to the Allegro again. It is worth it to pay a little extra and get a room near the beach and bars. We also had our own refridgerator. We enjoy the quiet of this resort and the people are friendly and helpful. we will be back!

Say hello to Carlos!!!

  • Liked — The beach and food
  • Disliked — People at the front desk, difficulty to phone the US
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Visit was for Quality time with family
  • Age group 50-64
  • Member since November 09, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $255 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Holiday Village White Sands Address

Carretera Sur Cozumel Km 16.5 | El Cedral, San Francisco Palancar, Cozumel 77666, Mexico