Every single staff member was polite, friendly and helpful. The young people that play volleyball and water polo with the guests and put on the shows were fantastic! I personally would pass on the sit down meals that require reservations, since the buffet was great and the food seemed better prepared, as well as instantly available, as opposed to up to an hour's wait. The tennis pro was very impressive after an initial brusqueness. He is well worth the money for a lesson, and more! The pitch for the time share next door was a terrible waste of almost two hours. The pressure was ridiculous and the 'prize' was a 'free' rental of a junky car. Do not bother. You do not need the stress. We were called liars, cheap, you name it. Other than that the entire four days was too short for us, and I believe the value cannot be beaten.

I liked Dive Palancar, l iked the staff at the hotel ,I liked the food too. If you are willing to shell out $3000 per person on a 1 week vacation then don't bother to stay here. You would probably be too stuck up and ruin the vacation for the rest of us that think that a great beach , great diving and good food and lots of fun are what really matters. If you don't like your room they will change it . The hotel staff is very accommidating. My wife and I had a great time. She doesn't dive but found plenty to do while I did the two morning dives. Go to town and dine at Pizza Rolandi it's just super. They are above Roberto's Black Coral shop. San Miguel has many great resturants. When we are in Cos. we like to go to town on Sunday. There are no cruze ships that day. There is always something going on in the down town square on Sunday night. When we wre there they we presenting the men and women vying for the King & Queen of Carnival. .... the quick boat ride to Panancar Reef beats 1/2 hour boat ride from town ...There is lots of advance dives offered to those that are qualified. "George " was my favorite dive master. If you need a new swim suit check out the botique next to the dive shop,. The woman who runs the shop changes the prices at a blink of an eye. iF the Manager of Dive Palancar isn't there she won't give a receipt or ring up the sale.....be careful with her. Other than that experience with her every was "Cool Running" . I hope that everyone has as good a time as we did.

My life partner & I stayed at the Allergro Jan 20 -27. The rooms were clean, small, & thin walls but sereved there purpose sleep & shower. The staff very friendly & helpful. Buffets were good always something to eat. Yeah the food may be bland or differnet but you are in Mexico not the USA. Beach & water is awesome!!! We always tipped the staff.
Hi, LifePartner here. Yes, we thoroughly enjoyed our stay, and are always amazed at people who complain, and what they complain about. We just keep in mind that we are in MEXICO, and we don't expect Five-star food and service for THREE-star prices.
About tipping. PLEASE remember that these individuals work for very little money, and you have a chance to make a difference in their situation. We especially look for chances to tip someone who is not working in a position where they normally would get tips. Walk up to the person mopping/sweeping the floor or doing gardening and hand them a buck or two and tell them what a great job they are doing. The amazed, grateful look is worth more than one-third of a serving of your pathetic designer coffee back home LOOK, if you can afford to be there, you can afford to do this.
As to the food, there was always plenty of edible food at all times. Was it food I would expect when I go out for a nice dinner somewhere? No, but then I am not paying anything close to that either when you add up all of the components. As to the POOL-side eatting area: they always had something on the grill (chicken, very good tasting slices of beef, pork chops, etc.) when we were there, and we found them very good.
In one of the evening shows we "out-ed" ourselves as life partners and the staff and audience was VERY receptive and friendly about it. For the rest of the week all sorts of people would come up and chat with us and tell us how fun the show was. I will note that we were very respectful and did not make an issue of our love for each other in a public way.
We would definitely stay here again, and if you keep your expectations realistic I think you will really enjoy this place.

that's about the best I can say about it. I must admit up front that we only stayed 2 nights, so maybe it would have gotten better. We came over from the Allegro Playacar for 2 nights in the middle of our 2 week stay in Playacar. Our hotel had overbooked and had a sign-up list for anyone wishing to try the Allegro Cozumel. Sounded like an adventure since they paid all transfers round trip(ferry, cabfares), so we jumped at the chance. We were planning a day trip to Coz anyway, so this was perfect. The rooms are basically identical at both resorts, so that wasn't an issue. It was mainly the staff. We felt , as did many of the other 40 or so people that came with us, that we were treated like the riff-raff from the wrong side of the tracks. No comparison to the staff at Playacar who always seemed to go out of their way to please. Front desk people claimed that they weren't aware we would be coming, even though we were standing by our front desk the evening before and heard them call with the arrangements. None of our rooms were ready , but that was OK because the raw sewage smell that overwhelmed the area they had for us tramps prevented us from staying anywhere near the rooms until necessary anyway.
The buffet was average or below, much smaller with less selection than Allegro Playacar. We asked for smoking section and were told by the arrogant matre-d that they didn't have one. Of course we found later that they really did.
We love Cozumel. We'd vacationed on the island for 5 years until Wilma and probably will come back, but not to this place.