we had a great time here, the food was greatand as for the a la carte we preferred the mexican, the service was brilliant. We have 3 teenagers who thoroughly enjoyed themselves and befriended other english teenagers,(however there were not many english there)american and canadian teenagers. We were there for 2 weeks and as a lot of the americans there stayed only for 3/4 days it was sad to see their friends go but new ones came and friendships started all over again. The rooms were on the small side but there were clean, towels (moulded into fantastic animals )and bedding were changed everyday and bottled water was provided. We had downstairs rooms which were not at all fusty but our neighbours above was fustyand a bit damp. We took advantage of the snorkelling equipment available at the beach free of charge for 3 hours, we also hired a catamaran For 1/2 hour and our chuldren hired a canoe - all part of the all inclusive package. We went on the dolphin tour to chankanaab. We had booked to do the swim on the mainland but at the last minute chankanaab was opened - it had been closed because of the hurricane last year. The royal dolphin swim was great but according to the literature there are more things to do on at the mainland site, but travelling to chankanaab was only 10 mins. We also went on the ECO tour where we had a great time on the bus with the wind blowing through our hair, and a great time snorkelling where we saw a starfish, puffer fish, barracuda and angel fish - brilliant. We also went quad biking where we got extremely dirty but it was great, not so great however for the cruise guests who had to return to their ship looking like they'd been down a coalmine!! We also went deep sea fishing which was great although the sea was very very choppy, say no more - we caught some tuna though. The children also enjoyed the glass bottom boat too, this goes from the beach as does the fishing. There are lots of activities around and in the pool and on the beach, but there is always somewhere to go if you don't want to be involved in the activities. The hotel was not full and so their seems a lot of space, there were not many small children about. We went to visit the grand which you can do by walking either down the beach or the road (10mins and very hot), or you go as part of the hotels timeshare, we did both but were rewarded for the latter with a free taxi there and back to the grand, a bottle of tequila and a free taxi to town and back. The sales people we encountered were nice and there was no hard sales talk. We didn't feel pressured to buy at all. The only blip on our holiday was the theft of our sons PSP from around the pool. The hotel staff did help to a certain extent but they could have been better, and they were still telling guests that the hotel was safe and there was no crime, so just beware, hopefully ours was a one off. Anway we had a great time and befriended some lovely people from texas, montana, new york, toronto, quebec and lots of other places from around the globe. In fact the we have never been on holiday to a place where the holiday makers are so friendly and the staff too. Thank you to all of you for making our holiday great

Was at Allegro while diving in Cozumel with significant other from August 7-12. Arrived early on Monday and staff found us a temporary room to change to "Mexico" beach clothes.

Allegro is a family type resort with good facilities on southern end of Cozumel island. Despite other reviews we read, we didn't notice any constant "sewer" odor, nor did we notice any significant group of smokers!

The rooms are a bit small, but the beds were firm and the staff was great in giving extra water bottles, towels, etc. We dove daily using Caribbean Divers who picked us up at the Allegro dock each day and brought us back. The Allegro has good fresh water showers and camera rinse tanks near the dock. Although the Allegro dive shop is run by others, as a hotel guest you can use any of the facilities you wish.

We thought the food was great in all of the dining areas. The only one we were unable to schedule a meal in was the Mexican venue, but the "Topaz" breakfast and dinner buffet areas had great food, good selection and a choice of open air or air conditioned table areas.

For people looking for a good value in an all-inclusive resort for Cozumel, the Allegro is the place to go. We didn't take kids, didn't do much of the night programs, nor did we use their onsite dive shop. We did, however, find a secure, comfortable base to sleep, eat and catch rays between diving the Palancar Reef.

Our dive shop in Dallas made the reservations for us with the resort set up to accomodate the dive activities. Two thumbs up to the Allegro, Caribbean Divers and the Crazy Scuba shop in Dallas that booked the trip!

JM, Dallas

1) No designated smoking areas. I felt like an outcast because
everyone smoked by the pool, at the shows, on the beach. It
was disgusting. Since I don't like to be around smoke I
couldn't go to shows or sit by the pool. I had to sit in a chair
at the very end of the beach.
2) It smelled like a sewer. Forget clean fresh air.
3) The shower in my room only had cold water until the last
day. I never felt clean while there.
4) The food on the buffet was horrible, next to inedible.
5) The service was poor. We never had enough towels. I called
the desk and ask for more bottled water. 2 hours later I called
again and finally got some water.

I WILL NEVER GO BACK!!

I am surprised when I read all the negative remarks. If people want 5 star service like the rich and famous then they should pay for it. Value for your dollar, the Allegro Cozumel was excellent. Myself, wife and 2 children aged 8 and 4 travelled from July 29 to Aug 5.

I will start my review write from the start for my fellow Canadians.

1st - Air Canada - This was our 1st flight with them. Top class service. This is the way to fly. Highly recommend them.
2nd - Arrival at Cozumel Airport - customs was OK. Only 2 agents were working. Bring passports as it speeds up the process. When you are about to leave the building you are greeted with what you believe to be the Hotel representatives. They are NOT. They are time share representatives. Keep walking until you see the actual hotel representatives that are outside.
3rd - Transportation - No complaints. I mini van takes you through city streets. About a 20 minute drive.
4th - Check In - Fast if you were 1 of the 1st mini vans to arrive.
5th - The Room - We did not like the location of our room. We asked our bell boy to help us out. For $20.00 us we got an Ocean view on the 2nd floor. Money well spent. Very important to bring AIR Fresheners. We always do. The light musty smell will go away. Clean room, no complaints.
6th - Breakfast - Pancakes, ready made omelettes, sausages, bacon, fruits, fresh cheese, cereals, juices, milk etc. Ask yourself this when you wake up each morning at home do you have this for breakfast?
7th - Lunch - we ate at the snack bar - Hamburgers, hot dogs, french fries, fish, chicken, beef, nachos, cold cuts, salads. Once again lunch was decent.
8th - Dinner - Buffet was decent. Theme nights each night (Oriental, Italian, Mexican etc). 2 al a carte Italian and Mexican. Similar foods at the al a carte were at the buffet theme nights. Our family are not picky eaters. In our minds the food was eatable to decent.
9th - Drinks - 1 type of beer, Corona on draft. In Canada Corona is a premium so I loved it. If you like fruity drinks we had the following and loved them. Bahama Mama, Banana Mama, Pink Panther, Pina Colada, Strawberry Daquiri.
10 - Ocean - Lovely and clean. I went for a walk and passed the Grand Cozumel and Iberostar and am telling you that the beach at the Allegro is the nicest.
11 - Swimming Pools - 3 in total. 1 at the kids club for small children. The other 2 pools were the same in size but 1 of them had a pool bar. The only down we had was that you could not gradually walk in the pool.
12 - staff was Friendly. Service was good.
13 - Entertainment - above average we thought - The River Dance was excellent. Don't expect million dollar performances. They were entertaining.

To conclude the trip was excellent. Have an open mind when you go anywhere. If your expectations are through the roof then you will be disappointed. Relax, enjoy your settings, have a few drinks, have a bite to eat. You are on vacation.