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Holiday Village White Sands: Traveler Reviews


Holiday Village White Sands
Carretera Sur Cozumel Km 16.5 | El Cedral, San Francisco Palancar, Cozumel 77666, Mexico
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66% Recommend
3.5 of 5 stars 867 reviews
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A nice resort...very glad we stayed there

Holiday Village White Sands

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4 of 5 stars
SEMOFolks 52 contributions
Cape Girardeau, Missouri
Jul 24, 2006 | Trip type: Family
17/17 found this review helpful

My daughter (19) and I stayed two nights at the Allegro Cozumel, July 14 & 15, because they were included with our FunJet package (we spent five more nights in Cozumel at the Coral Princess because that's where the rest of our scuba diving party was staying).

To begin with, let me say that while we found the Allegro Cozumel's accommodations to be average, the overall ambiance of the property - the beach, the pool, the food, etc. - to be at least as good, if not better, than some of the other all-inclusives I've stayed at over the years.

Here are some of our observations:

GETTING THERE: The Allegro Cozumel is about a 15-20 minute taxi or shuttle ride (maybe a few minutes longer if there are a lot of cruise ship passengers in town and you have to stop at either or both of San Miguel's two - yes we only saw two during our entire week - traffic signals) from the airport. The resort is about 7 or 8 miles south of San Miguel on Cozumel's southwest coast. During the ride to the hotel you'll still see quite a bit of the damage left by Hurricane Wilma last fall. If you take a taxi from the airport you can expect to pay $10 to $15.

CHECK IN: Check-in was quick and efficient and included complimentary tropical drinks. You'll be given towel cards and a lock & key for your room safe. Althought we arrived a couple hours before the 3 pm check-in time, our room was ready for us.

ROOMS: Our room was 6214. Rooms at the Allegro are clustered in two-story, eight-room buildings. Our building was located a little more than halfway between the lobby and the beach, not far from the pools, swim-up bar and outdoor buffet. Rooms are small. Don't expect anything palatial. Our room had two rock-hard full-size beds, a couple of small night stands, a TV hutch, a couple of chairs, a sink, a small bathroom including a tub/shower combo, and a small area for clothes storage. All rooms include hammocks on their balconies or patios. As we checked in, the bellboy cautioned us not to drink our sink water, pointing out the bottled water on the counter instead.

FOOD: There was a decent variety at the buffets. We were able to find a good mix of both Mexican and American dishes at all meals. I wouldn't call it "five-star" cusine, but I don't go on vacation for the food, so as long as it's edible, that's good enough for me.

POOLS/BEACH, ETC.: The Allegro's main pool seemed to be the center of the resort's activity. There always seemed to be a volleyball game going on in the pool as well as lively activity at the swim-up bar. A second pool seemed to be more "children and family" oriented. The resort's beach included an ample supply of beach loungers, although many of them seemed to have saggy seats, making it a little difficult to find a comfortable resting position. The water along the beach is relatively calm and suitable for swimming, snorkeling, and other activities.

ENTERTAINMENT: The Allegro offers a different show every night of the week in an outdoor theater. The first night we were there the show was called "Masquerade" and featured entertainers who danced and lip synced a number of familiar (and some not so familiar) tunes. Caution: The show includes selections from Rocky Horror Picture Show that boardered on "PG-13"...not exactly suitable for all family members.

BEVERAGE SERVICE: We weren't there long enough to fully check out all the resort's bars...only the swim up bar, which seemed to be the center of daytime activity, and the sports bar, where things really picked up at night. Service was always quick at both locations. The sports bar features a number of TV screens tuned to Fox Sports and ESPN Deportes, as well as a disco dance floor and a couple of billard tables...a nice place for some friendly 8-ball.

MISCELLANEOUS:

- If you walk out along the beach at night, you might want to take some bug repellant. The sand fleas can make sitting out under the stars a bit uncomfortable.

- Also, you'll probably be approached about investing in a vacation timeshare (through RCI, etc.). For some people this might be a good idea, but personally, I still don't know enough about how it works to make an informed decision. We went ahead and listened to a sales pitch, but only so we could take advantage of a rental car discount.

- Speaking of rental cars, we decided to rent one at the Allegro so we could explore part of the island on our own. The base price for a 24-hour rental was $16 (for a VERY basic Volkswagon Beatle). We added $22 for full insurance coverage and were on our way. We drove up to San Miguel then turned right on the "Carretera Transversal" which is the Cross Island Road that extends to the east side of the island. Once we hit the east coast we turned south (the only direction you can turn) and drove along the coast. A few miles down the coast is a bar and grill called Coconuts that's worth the stop. If you go, you'll park your car along the road and ascend up a path that extends about 150 feet up a cliff that overlooks the east coast. The food's good and the beer's cold! The whole place was leveled by Wilma and the bar staff has a couple of photo albums showing the damage and the rebuilding. One note: The albums are but two of about 50 photo albums at one end of the bar. Out of curiosity, I flipped through a couple other albums and discovered they featured pictures of female customers showing off their "coconuts" (so THAT'S where the place got its name!).

- A word of caution: If you rent a car and purchase gas, be sure you watch the station attendant actually put gas in your vehicle! We stopped at one of San Miguel's two gas stations, both of which are full-service, and asked for $10 USD worth of gas. After paying and driving off, we noticed the gauge was in about the same position as before we stopped, so we think we were ripped off...and as a result had to pay a fuel surcharge when we returned the car.

Anyway, that's my rather lengthy report on the Allegro Cozumel. I'll be writting another one about the Coral Princess in a few days. If you have any questions, feel free to e-mail me, jwolz@sehosp.org.

PS...I have some pictures, but for some reason I was unable to get them uploaded. Feel free to e-mail me for a link to the photos if you'd like to see them....

  • Liked — Pool, sports bar, beach, meeting other guests
  • Disliked — Our room...extremely spartan, more so than at all other AI's we've ever booked
  • Tips/Secrets: — Watch out for a drink called "Ticket to Fly"...it's VERY potent!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay June 2006
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 50-64
  • Member since July 26, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great hotel, not so great food

Holiday Village White Sands

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4 of 5 stars
kevinc1608 8 contributions
Denton, Tx
Jul 23, 2006 | Trip type: Couples
9/9 found this review helpful

We just returned from a 5 day 4 night stay at the Allegro on July 10th- 14th. We booked this trip because my girlfriend and I are two college students that were looking for a cheap all-inclusive. We booked through FunJet and had absolutley no problems with them. Here's how everything broke down.

ROOMS: All the reviews that we read prior to our trip said that the rooms were small. No arguement there. However, they were a decent size for two people and the decor was nicer than all the ai's we've been too. Don't plan on sleeping in to much because you will most likely be woken up by the lawnmowers, people above you, and people passing by.

GROUNDS: The grounds at the Allegro were beautiful. Workers were out all the time mowing, trimming and making improvements and the beach is combed every morning. Iguanas could be found EVERWHERE .

BEACH/POOLS: The water at the beach is very clear and doesn't have much seaweed at all. You can do some great snorkeling right off the beach. We saw all kinds of angelfish, a sting ray, hermit crabs, a barracuda, and numerous other fish. Snorkeling was a blast. Sand was great with no rocks etc. The pools were never too crowded and had lots of music. Finding a chair or palapa at the beach or pool was never a problem.

FOOD/DINING: This is our only major complaint about the hotel. The buffet looks pretty fancy when you first walk in. You wait to be seated and they serve you drinks which is pretty nice. Breakfast was awesome with omeletes and french toast. Lunch and dinner were below average. They tried to be to fancy with the entrees and sides and there wasn't much of a selection. The two restaurants weren't much better. Both are located outside which means getting eatin' up by mosquitos instead of enjoying your food. Alcoholic drinks were good, and they'll put as much alcohol as you want.

SERVICE: The service overall was really good. Every member of the staff was friendly and did everthing with a smile. Getting a drink at the swim up bar can be somewhat of a challange. The maids would leave a different towel design on our bed everyday.

ENTERTAINMENT: This is definatly not the right hotel for you if you are a party animal. The atmosphere is really layed back. Partying in town will cost you 15 dollars each way for the taxi. The shows we went to on the first two nights were hilarious but, the rest of the weeks show's went a little downhill. Wateraerobics, bingo, volleyball, water polo, and bracelet making were all fun. The Fun Club staff was awesome. They were funny, and always getting to know the guests and trying to get everyone involved in the fun. They participated in every activity not because they had to but, because they wanted to. Go to the show's, they work really hard.

Overall we would definatly go back but, we'd be sure to bring our own lunch boxes. Don't let the cheap price fool you, this is a good hotel.

  • Liked — Great beach, pools, and service
  • Disliked — FOOD, and not near the town
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since July 23, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Amazing like always

Holiday Village White Sands

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5 of 5 stars
A TripAdvisor Member
Jul 17, 2006
10/10 found this review helpful

This was our fourth visit to the Allegro and we will always stay loyal. We made the mistake of staying somewhere else last year and we couldn't wait to come back home (Allegro). When we were stuck in the convention center last year during hurricane Emily the Allegro staff was one of the staffs that never left our sides. The changes to the Allegro since the hurricane damage are awesome! Keep in mind the Allegro is family oriented and the fun club staff is constantly trying to get everyone in involved in all the activities they have to offer. Make sure and spend as much time in the water as possible, being that is the main attraction. Cozumel is not the place to go for plush rooms and goumet food. Allegro is a great family vacation and very affordable. The is plenty of variety for the picky eaters. There is always plently of bread, ice cream, hamburgers, and french fries. There are many other thigs to eat but who doesn't like the four items I listed??!! Don't forget your bug spray!!!!!! Just like Texas,,,when the sun goes down you become fresh meat to the mesquitoes. Snorkling excursions are a must!!!! Keep in mind the evening entertainment is a little PG13 for the little ones. Mexico has a different idea of age appropriate.

Things you must take** Sunscreen, insect repellent, baby wipes, your own mask and snorkle (makes things a little easier), after sun gel or lotion, and hat.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2006
  • Member since August 02, 2005
  • I recommend this hotel for Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Allegro a little less than what i expected

Holiday Village White Sands

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3 of 5 stars
A TripAdvisor Member
Corpus Christi, TX
Jul 15, 2006
14/14 found this review helpful

I just got back from staying at the Allegro in cozumel on july 2nd. Our group stayed there for 3 nights. Make no mistake about it, but if you get stuck with a room in the front by the lobby your going to be smelling the sewage plant the whole time. its not that bad but its defniitely noticeable. All in all the hotel is situated on a very nice beach and the grounds are immaculate. They are still in the process of planting new palm trees and other plants after the beating the hotel took after last summers hurricane. Nonetheless the place looks wonderful. However i do have some complaints. The first one being the beer selection is not what i anticipated at all, if you dont like corona this is not the place for you to stay, in fact if you dont like draft corona then your in for a rude awakening. All the hotel had was draft corona. That wasnt that big of a deal but i have travelled to almost all the other resort destinations in mexico and have never been forced to drink only one type of beer. Moving on, the other types of mixed drinks you get are watered down to say the least. However if going there tip "Maria" she is the pool waitress and your drinks will contain more than enough alcohol. One thing that disappointed us was that there was no drink menu, so if you dont normally drink "fruity" types of drinks then you may be at a loss as far as what to get. Let me let you in on a little secret, ask for the bananna mama, its the best drink they have. It looks like pepto bismol but you wont be disappointed I promise. They begin to fill you up after a while but after being in the hot sun all day these are quite refreshing indeed.

Now for the food, the food was so so. The best meal i had was a blt (bacon lettuce tomato) poolside and i would highly recommend this to anyone going to be staying at the allegro. The hamburgers were ok too but this was all lunch food. Breakfast was by far the best meal of the day, the french toast is delicious, the omelettes are made to your specifications and the pancakes are pretty good too. Dinner was ok at best, i dont think there was one meal i had there that was really any good. I never ate at either of the restraunts that required reservations but one couple in our group did (they ate at the mexcian one) and they said it was horrible. Actually we went to town one night and ate at le mission and it was the best lobster i have ever had and the service was outstanding, i highly recommend this if anyone plans on going into cozumel for a night on the town. Oh and as far as the requirement that you need to be dressed up to eat at the restraunts is bs. I saw plenty of people in shorts and flip flops at those places, so dont stress over taking nice clothes just to wear to dinner one night. I mean guys, a nice polo and pressed shorts is fine' dont worry about taking slacks. I was told by the hotel concierge that they would not let you into these places without proper attire but that was a load of bs.

The pool was awesome and they have some fun games that go on during the day like bingo and pool volleyball, both of which we participated in and had a blast. The beach is awesome the water is so crystal clear and you can snorkel right in front of the hotel and "Maria" will come out to the water and wait on you. She is not fluent in english so it helps to know a little spanish when speaking to her.

The rooms were small, but nice, other than the sewer smell and the fact that when the people above me took a shower they're water ran into my bathtub i dont have any complaints (the beds are real firm too). The AC definitely works so dont worry about sweating down there, also tip the maids well and you will get some really cool towel characters designed for you and special sheets and towels as well and extra bottled water. I received a really cool iguana and and a bow tie both of the nights i was there.

All in all i would give the place a 7, the service is good, lots of english speaking staff, but the food and drink was not what i anticipated. The grounds were well kept and the rooms are nice and i would definitely stay there again. I hope this helps other people out there who maybe contemplating a stay there. Oh one last thing Mr sanchos beach bar is about a 600 yard walk down the beach from the allegro so if you dont like the allegro drink selections definitely go give this place a try, you wont be disappointed. Oh but take a cab as the beach sand is so soft that it wears you out walking down there.

Happy travels

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2006
  • Member since July 15, 2006
  • I recommend this hotel for An amazing honeymoon, Families with young children, Families with teenagers
  • I do not recommend this hotel for Young singles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Relaxing Vacation

Holiday Village White Sands

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4 of 5 stars
A TripAdvisor Member
Dallas TX
Jul 11, 2006
9/9 found this review helpful

We just returned from a 3 night stay at the Allegro. This was our 2nd stay. The rooms were clean and cool. Grounds well kept. Some of the trees and plant life are small after taking a beating with last summers’ hurricanes, but are recovering nicely. Bar service was always speedy. Pools always clean chairs always available. The beach is great, soft sand. Water is clear and free of seaweed. There are a lot of fish to see snorkeling right off the hotel beach. Food is ok. It's not bad, it just gets a little old after 3 days. Not a huge variety to choose. Usually there were 3 main dishes with 3 or so sides to choose from. Which is fine, but the last place I stayed Barceló Maya had about 20 main dishes to choose so that was different. I mostly enjoyed the snack type foods at the bar. Everyone is very friendly and most helpful. We will definitely go back.


Holly
Dallas, TX

  • Date of stay July 2006
  • Member since July 11, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Holiday Village White Sands Address

Carretera Sur Cozumel Km 16.5 | El Cedral, San Francisco Palancar, Cozumel 77666, Mexico