We just got back from Allegro in Cozumel after an amazing week on the island. I can't figure out why Expedia rates this place 2.5 stars. We were looking for a place to relax in the sun and spend some time together as a family. The beach is ourstanding, the location secluded, the food OK, the grounds extremely well kept and every person that works there was friendly and extremely helpful. There's only one thing I can't figure out - why did they buy such hard matresses for the newly renovated rooms? Rooms by the way did not smell and there were no bugs. (some reviews complain about this)

Dive operation there was too busy to deal with us properly. My wife and daughter are novice divers. We were promised one instructor for 3 divers for their first diver ever. Naturally, we headed out and found that one instructor couldn't make so the group was larger than we prefered. I suppose we could have not gone but we were there and keen. I'd go with someone else next time.

Allegro is a great spot. It's not the Ritz but if you're looking for a beautiful, clean, friendly resort, I'd recommend this place. For the price, you'd have a hard time beating it.

We returned from Allegro on March 19, 2005. It was a very relaxing vacation and we had a great time. The grounds were beautiful, the beach was great, and our room was acceptable. The bed was very hard and by the end of the week I was really ready to lie down on something more comfortable. Something I wish I had read before we headed to Cozumel was about the time-share people at the airport. We were held up for about 15 minutes by a sales pitch without realizing what was happening. My advice is to just head to the buses or catch a taxi. If you are interested in time-share there will be plenty of opportunities at the resort. Another thing I wish I had thought of was the distance from town. A taxi ride into town was $17. I would have liked to done more shopping and eating out but at $40 for a round trip it wasn't really practical especially since meals are included at the resort. Make sure to try the other restaurants at the resort. They are very nice and it's a nice change from the buffet. I'm not a big buffet fan but there were certainly a lot of choices. Breakfast consisted of omlets, fried eggs, fruit, pancakes, and just about anything you could think of. Each night had a theme. One night was Chinese food, Italian, etc. The food was good, but it was a buffet.

Wow, what a relieve when my family of four arrived at the Allegro! It was awesome!!!! The grounds were beautiful, the beach is to die for, and the staff goes up and beyond the call of duty. Our room was fresh and clean. It was small, although we only spent time in it when we were sleeping, so who cares. We enjoyed the veranda with the hammock and table and chairs every morning and night. Seeing the geckos climbing the outside walls was cool. We were in the upper room with the thatched roof and had absolutely no bugs in our room, and not once did we hear the neighbors. We stayed in the 1500's and it was a great location. The buffets had a good selection and we felt that there was something for everyone. A person could even follow one of the popular low carbs diet there for sure. The nightly shows were great and the staff work hard at putting them together. The activities throughout the day were fun and plentiful, for those that wanted to join in. The pools looked very clean, I did not go in, but my 2 teenage boys did, and they also used the hot tub. Speaking of the boys they both enjoyed themselves, found lots to do, and are already planning the next trip there. We did not notice any funky smells. Yes it is humid there, and I was surprised that there wasn't mold build up due to such a high humidity. The location we thought was good, there are many markets well within walking distance on the beach and the watersports facilities were awesome. I would highly recomend this hotel to family and friends. I should also mention, that we were there during spring break, and although it was busy, not once did we feel that the guests suffered because of this. We also had no problems with overbooking and did not notice anyone else with that problem. Go and enjoy it, it truly is a wonderful resort, with friendly, hard working and helpful staff!!!!!

Calling this hotel 4 Star is laughable at best.
1)The rooms, although clean are tiny with no room to negotiate on one side of the bed. The walls are paper thin and I could hear the neighbors television/coversations as if it were in my own room. Mattress is like a rock. TV only 2 stations worked, no repair after repeated attmepts to have someone fix it.

2)The noise in general at the resort is awful. At the beach/pool the events staff had a constant loud (often mexican nightclub style) music with constant microphone interruptions reminiscent of a high school pep rally in an attempt to get people involved in the shceduled activities. The noise was inescapable despite being at the very edges of the beach property.
Evening music from the pub permeates the grounds. teh evening variety show is extremely loud and if you have kids don't expect them to get a wink of sleep prior to 10:00 pm finish

3)The food, in a word terrible. Generally buffet style except for 2 "nice meals" per week in the "fancy" restaurants. Regular meals, especially at the lunch cafe were awful. It was similar to bad cafeteria food. Premade burger patties, turkey nuggets, hotdogs, the guacamole was paste right out of a can-no fresh avocados/guacamole. Very little mexican fare in general. It appears that the resort was catering americans who wanted to eat what they ate at home...just worse food. The special dinners in the "fancy restaurants", one was the pool luch cafe converted at night, the other the an Italian place. Food was better, but not anything to contact Julia Child about.

4) The drinks-Mostly well/cheap liquor across the board. A couple bottles of top shelf visible, however when I asked for Kahlua in the drink, the bottle was almost empty and the bartender completed the drink with the cheap stuff and replaced the empty bottle on the shelf behind the bar. When I asked why he would replace the empty bottle on the shelf, he shrugged and indicated he didn't understand. (I'm fluent in spanish). After repeated questions I learned it's the same stuff. They just fill the Brand name bottle up with the cheap stuff.

5) Cliental-Many smokers, overweight, Blue collar, on package tours. College Grads few and far between. Ignorance level-high. I.e. On mutliple occasions while on the scuba dives cliental would jettison cigarette butts into the marine reserve. (Many thought the food was fine)

6)Beach-People would stake their claims to beach chairs and sunshade areas as early as 6am with a towel or sandal and sometimes not show up until many hours later. If you get to beach after 8am forget about a chair under the permanent parasols. Despite being a pvt beach the jewelry salesmen will bother you multiple times/day.

7) General feeling- The resort was out to extract as much cash as possible out of you during your stay. High scuba rates( more $$ than US-florida). Proposal everyday for time share sales at entry of main entrance. Terrible rates on excursions which could be set up on one's own for 1/2 the price.
The resort tried to cater to too many genres. I.e. elderly and young tequila shot guzzling 20 somethings at the same time, while advertising kids club. It was all mixed in, your kids will see twenty somethings encouraged to slam tequilas. This restaurant is a 2 star by food, 3 star by rooms, 2 star by service.

8)Good things-The water was very beautiful, the reef system is beautiful. teh beach is nice. The sand is course, not a problem but not good sand castles if you have kids. the rooms are clean, the water is purified. No reports of Montezum's revenge.

The four star rating is given by Cozumel's resort rating. NOT by Michelin or AAA.or Mobile guide.