I have been reading the reviews on trip advisor for WSHV for the past 5 weeks. After getting increasingly concerned I rang First Choice about a fortnight ago and was advised that they had no reports of any problems within this resort and if there were problems there was still time to rectify them as we weren't travelling until the 5th July. I went back into the Agent last week and expressed my concern. Apparently there was a letter on its way to me to tell me that the relaxation pool was closed and workmen were using hand held tools.

Haven't received that letter!!!!!

I was really disturbed when I saw the pictures of the closed pool and the poor repair of the site that I asked First Choice to transfer us to a different hotel. This would come at a cost of £50 per head for admin fee and additional payment if the resort we transferred to was more expensive. First Choice eventually agreed to waive the admin fee and we re-booked our holiday to Playa Coste Verde in Cuba, now travelling on the 21st July. (An additional £320) This will be our third stay at the Coste Verde having thoroughly enjoyed our previous 2 stays. Lovely staff, beautiful resort and beach, good food, good diving and lovely kids club.

I am sooooo glad that we are not going to White Sands and would suggest you change your mind it you have booked to go within the next few months.

This was a family trip of 8 people. When we go to the resort all our room reservations were wrong. One room had a broken toilet and no hot water in the morning. Another room had a broken phone. None of the problmes were ever taken care of the whole week we were there. We discovered that the resort had recently received money from a British Company. The swim up bar was closed for repair. The front desk was gift shop were run by the rudest people. Our trip representative on the resort gave us wrong excursion information, and then disapperared. Most of our family got sick. We love Cozumel, but will never go back to this resort again!

this was the second time in this resort...we went on a RCI exchange (american side), staff was great and very curteous catering to all our needs.

the great: absolute best scuba staff on the island....very safe...
the beach absolutely amazing...it is not always cloudy it depends on the undercurrents...we had 5 fabulous days, great great water.....!!!....don't forget to tip the staff they work very hard ...

the ok: the a la carte restaurants were good...lunch leaves as always to be desired...tip well first days...you will get personalized service for the rest of the week..

the bad: went there 2 weeks after it opened...never used the pool except once...i was already wondering where my bikini got the yellow stains from..now i know after reading all the other reviews.
we had some bugs too..but it stopped after we stopped taking food to the room...somehow they can smell it even in the fridge..

the ugly: i love the brits .....in england.....i go to mexico i want mexican staff.....all staff are british now since the take-over...all games are catered to british people...the shows are downright ridiculous......even the british couple we connected with was downright disappointed at the resort being so british....
yup the water kiddi park...what were they thinking...a huge plastic pirate ship at the entrance...my oh my....the grounds used to be beautiful.....

to some it up .....since we do not have kids we will never go back to this resort ....we will upgrade to the grand next door that doesn't look like an adventure kiddies park ....i will go back to occidental grand for one reason only...the absolutly fabulous scuba staff....and amazing ocean to scuba in.....

Sorry folks but please save your money or book soemwhere else.
The swimming pool was closed down whilst I was there, it was a total disgrace, lumps of concrete peeling off, absolutely filthy water, green grime all round the edge. If this was a council run pool it would have been condemed. Bar dirty, tiles cracking, drinks served in chipped perspex cups. beach bar closed after electrical problems.

Whilst I was there more people were booked out than stayed, vertysurprised to see First Choice continue to send clients when they must be fully aware of the problems as 95% of guests were filling in complaint forms before they left.

In my opinion to help enjoy your holiday look elsewhere.