This is our second year in a row to spend at the Allegro Cozumel - my husband and I just got back on 8/6. The beach is fantastic and that is why we picked this resort once again. The rooms are not that great - but, hey it is not America people! However, our room was always clean - never had an ant or other bug problem though. . .the grounds are beautiful and very well maintained - I was always able to find something on the buffet that I liked and had no problems getting a reservation at the 2 restaurants. We have learned that tipping a few dollars here and there will get your drinks brought to you on the beach. We left a $5 tip everyday for the maid and were left with plenty of bottled waters, towels, and even fresh cut flowers. I would say that if you are looking for fine dining, and a beautiful hotel room - don't stay here. However, if you are looking for a gorgeous beach, warm and friendly staff and atmosphere - this is for you. I did hear from a fellow guest that the Allegro Cozumel will be undergoing renovations in September - so you may want to check this out before you go . . . .

We went to this resort July 25, 2003 for seven nights. The Allegro was not any where near a five star hotel. The reviews about the ants in the rooms, all true, we complained the first night about the ants and other bugs in the room. After about three hours later, they came to our room and handed us a can of bug spray!!! The smell people complained about was also very evident. The stench from the sewer was so overwhelming in parts of the grounds we had to cover our noses! Totally gross!!! The food was ok, not great, we travel quite a lot and it was not anywhere like the Allegro Caribbean in Cancun. The only thing we really did enjoy was the beach area, it was very nice. Service was the worst we've ever had anywhere. The other guest were much more pleasant than any of the workers or staff. If you are taking a family, beware the rooms are way too small for a family of four, unless you don't mind crawling around everyone else. The space between the beds is only 8 inches, if that. Wish I could say more good, but it just wasn't there, we won't return to the Allegro Cozumel.

We arrived at the Occidental Allegro on 7-28. We were greeted and did have to wait for a room. The grounds were constantly being kept. The room was ok, but we were there to scube, snorkel, etc....We just needed a place to change and sleep. Air conditioner worked great. Had a problem with a bathroom tile, was fixed within 1 hr. phone # didn't work, was replaced immediately. Food was always good. Pools very clean. Our 13 yr old and her friend found plenty to do. Never saw a rat, roach, etc... We did smell the sewer at night time. We had a great time. They are starting to refubish the area. Tips were always welcome and did make a difference. We will go back. The front desk people were always willing to help and answer questions. Now the jeep we rented was another story!! But contributed to fun stories to tell in the future. Don't do the lighthouse tour. Climbing the stairs will do you in.

Went to Cozumel on 07/20-07/24/2003. It's a beautiful location but not
the services. A lot of favoritism among the staff. Do not expect to ask
or beg for something like :
1. no peso coin exchange avail. for internet usage.
2. took 48hrs for shower to be fixed.
3. after promising 2 beds the next day....no avail.
4. buffet staffers-----need tips or else suffer in non
air conditioning section.....terrible. you are eating with your sweat dripping...
5. everything is fully booked.....no seats avail but you can see the
sections are empty.

The staffers at front desk need to be more cheerful in greeting
visitors. We all come for vacation.