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Holiday Village White Sands: Traveler Reviews


Holiday Village White Sands
Carretera Sur Cozumel Km 16.5 | El Cedral, San Francisco Palancar, Cozumel 77666, Mexico
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Traveler Reviews

66% Recommend
3.5 of 5 stars 867 reviews
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Ants in the Rooms

Holiday Village White Sands

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2 of 5 stars
A TripAdvisor Member
Milwaukee, WI
May 20, 2003
5/7 found this review helpful

Allegro room did indeed have ants. just as I had read from other reports. I had to spray three times on three different days to get rid of them despite promises from the front desk that none of their rooms had any ants at all. Food was OK, but got boring, similar to cafeteria food, but lots of it. You won't be hungry, that's for sure. Breakfasts were best. I saw a deadly coral snake found swimming in the swimming pool. Maintenance people got it out before it bit anyone. I watched as they taunted it with sticks. We rented a car to see the island's east coast. It was a very pretty drive, but the beat-up $65/day car was very over-priced - broken radio, no antenna, worn out carpets and seats. Side trip to Chichen Itza Mayan ruins in central Yucatan was worth the once-in-a-lifetime extra cost for the flight. Generally, we believed that the Allegro Resort was way over-priced for the shabby rooms. Many guests at the pool were furious at the lack of care obvious at the front desk. People were in the lobby screaming at the management regarding lack of service regarding ants. Ants were the most common problem in sleeping rooms and really freaked out a lot of guests. The employees at the pool bar, the restaurants, and security were all very nice. Many guests complained that people at the front desk would promise to do things and then actually ignore the requests. I finally gave the guy who cleaned my room a few bucks and he ran and got a 1/2-full can of ant spray for me to keep in the room. I sprayed the perimeter inside and outside and it worked better than when the employees sprayed it themselves. A guy wearing an official badge selling tours at the poolside was irresponsible if not a liar. I asked for him to arrange for a helicopter to pick my wife and I up on the beach. The understanding was that it would take me and my wife across to Cancun for a few hours and then from there to Chichen Itza and eventually back to Allegro. The plans were the salesguy's idea, not mine. I liked the plans and agreed to theays later and would let me know the next morning. If the chopper couldn't land at Allegro, I agreed that we would take a taxi to the heliport up the road toward town. I refused to give him any money ahead of time. Not only did the guy never return the next day, I later found out that the helicopter did not travel to where he said and would never land on Allegro's beach anyway. Instead, we booked the airplane flight with the tour people sitting at a desk in the lobby. They were honest and willing to help. I later spotted the guy on the hotel grounds who had kept me waiting with his promises and, of course, he denied promising me anything. He was indeed an official rep of a tour company sanctioned by the hotel. The tour company had no comment. I was sure glad I didn't give him the money ahead of time. I have been around too long for that. The night entertainment was quite amaturish. We enjoyed the guy who would call the little kids up on stage and joke with them, but any attempt made by the rest of the entertainers to do anything serious at all, was really poor. Most people sat in the audience and laughed at (not with) the entertainers. The truth is that most of the audience was honestly laughing at themselves for being in such awful situation and not being able to do anything about it. In a strange kind of way, it made it fun. Lots of laughter at poolside about adventures dealing with the bugs and the front desk. The smell of the hotel's sewage treatment facility was not readily apparent in rooms in blocks 4000 and 5000, but it smelled awful the closer one walked toward the main restaurant area and lobby. The weather was wonderful. The entire resort looked like it may have been nice in its earlier days, but that it was being allowed to run down. If you didn't care about ants on the inside walls of your room, or about filthy grout in the floor tiles (no carpets in such a humid climate of course), a coral snake in the pool, less-than-honest tour arrangers, poor entertainment, and extremely rude front desk staff, yound Mexican people to be warm, caring people. What a shame that the front desk staff were so awful and that the hotel sleeping rooms were generally run down. I'd rate the place as a two star hotel, perhaps 2-1/2 stars. We have stayed in hotels throughout Europe and Asia and certainly did not expect the find Allegro to be like an American Hyatt Regency. We are too well-travelled to expect that. It is just that for the relatively high prices everyone poolside admitted paying for their rooms, Allegro was not anywhere worth it. Of course, the next question was where else to stay on Cozumel. We spoke with people who stayed at the "Grand" hotel on the next property south and they had similar complaints at even higher prices although their rooms were newer. Even the most expensive hotel on the island was reputed to have boring food although the rooms were supposedly cleaner there. The sand beach at Allegro was nice, but one woman at the pool had a burn on her leg from what she assumed was one of the many jelly fish everyone saw in the water where she was snorkling.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $253 (year-round)
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Great resort

Holiday Village White Sands

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5 of 5 stars
A TripAdvisor Member
Apr 27, 2003
11/11 found this review helpful

I have stayed at the allegro 3 times and returning back there in 1 week. For the gripers that couldnt eat Lobster for lunch and Don pierron to drink stay home. granted the rooms are not like you would get in the states but hey youre not in the states. tell me where you could fly eat drink all you can for 7 days for a grand. in my past experience there i found if you wish for stronger or better drinks, give your bartender a 10 dollar tip on day 2, maid a 5 dollar tip and i guarentee they will more than take care of you. My last trip yeah the roof leaked every time it rained, big deal it is all part of the experience, i was there in August and it rained every day between the hours of 10am and 2 pm, and only scattered. Drove to the eastern side in jeep with top off. I have spent many vacas at other all inclusive in Puerta vallerta, xtapa, Mexican riv and mayan riv and have learned first hand that any of the Allegros blow away the other ones with fun and food. if you think the food here was bad try Blue Bay in cancoun or Puerta vallerta, i wouldnt let my dog eat there, anyways Allegro and cozumel I love ya baby, oh and 1 more thing if go here look for Miguel at the main bar, he is the nicest funniest and most helpful bartender you will ever find. Miguel hope you have my score sheet ready in a week, lets start off with the mayan sacrifice.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $253 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The honest truth

Holiday Village White Sands

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3 of 5 stars
A TripAdvisor Member
Washington, DC
Apr 3, 2003
9/9 found this review helpful

This was our 1st time in Cozumel. My boyfriend and I were looking for a reasonably priced, quick getaway to relax and take a breather from our busy lives. Allegro's grounds are beautiful and well-kept. We had Ricardo helping us when we checked in....I was worried b/c I had read some of these reviews! He was friendly but very busy so it took more time than it should have. But we didn't think it was inconvenient at all. The rooms are nothing to write home about. We were hoping for a second floor room but got a 1st floor (1302) in the first building from the main house. Yes, the peacocks yell early in the morning, but we found it endearing (once we figured out what it was!) The problem with this location was that it is near the stage. Since the peacocks woke us up at about 5:30 am, we were starting our days early. After being active in the sun all day and drinking, we were tired early at night. The stage area is very loud at night and got really annoying. The beds are hard as rocks and the pillows aren't much softer. The bathrooms are no frills. The shower water shifts from scalding hot to cold and back every few minutes no matter how you set the knobs. As for the food, it was average. There are two nice restaurants but you can only eat at each of them ONCE during your stay. And you can only make reservations for them 24 hrs in advance from 9-11am or 4-5pm. The rest of the time you must eat at the Topaz which is buffet-style. I'm not a fan of buffets but even so, the food lacked imagination and was pretty average. We ventured out for dinner at the Arricife restaurant at the Presidente hotel and the Lobster House on the north side of the island. If you are a food buff and have some cash...these places are WELL worth the effort and dinero! The staff at Allegro is very friendly. My main complaint is that they have sales people accosting you every 10 minutes to listen to their schpiel to buy into their vacation club. We bit the line and got to see a room at the Allegro Graarse! But the vacation club requires a $20K deposit. Yeah, that's right, 20 grand. So we laughed and took our free bottle of tequila and Mexican blanket and went on our way. The snorkeling is all-inclusive only if you go in the pool or the beach area of the resort. If you want to go to the reefs, you have to pay, but it is worth the money. Take advantage of trips and excursions. We went to Chichen Itza to see the ruins and had an amazing time. Plus the other side of the island is uninhabited so you can find a beach to have to yourself if you're lucky. You are missing out if you stay at the resort the whole time! I have travelled internationally and have stayed at everything from youth hostels to 5-star hotels visited by heads of state and celebrities. So I think I can accurately rate a hotel. Allegro is a definite 3-star. Its a great place for families or people on a budget, like college students or new graduates. I could NOT recommend coming here for your honeymoon!!! My boyfriend and I agreed on that whole-heartedly! You will not have a luxurious room or get pampered... so don't fool yourself! So it really depends on your budget and vacation needs. We had a great time and Allegro satisfied our needs. However, we probably won't return and will spend the extra money next time to stay someplace a little nicer.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $253 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
cosumel 3/22/03--3/29/03

Holiday Village White Sands

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2 of 5 stars
A TripAdvisor Member
detroit michigan
Mar 31, 2003
4/4 found this review helpful

Just returned from the resort to Detroit. Found the beach as nice as ever and the resort about the same. I have been there before. The diving thru Palancar was very pleasant. Seems to be a change in the environment though. Our room was small as they all are, no problem you are not in the room much anyway Shows havn't changed much but are adequate, and the pools are great.S UGGESTIONSBOOK YOUR RENTAL ELSEWHERE the hotel will promise a car and not deliver, even with reservation. Just before the hotel you can rent a car as needed without problem.MAKE RESTAURANT RESERVATIONS IMMEDIATELY If you want to eat at the good restaurants, and they are GOOD, see the hotel mamagement asap. The reservation clerk does not show up and is NOT helpful. Must be a relative.... get it?TAKE A LARGE INSULATED MUG!! The bars run out of glasses and everything stops while they retrieve glasses to recycle.TAKE A GOOD BEACH TOWEL. The resort runs out and then you wait until they get some washed. Attitudes are NOT as nice as in the past bust still an excellent beach.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $253 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
ODOR PROBLEM SOLVED

Holiday Village White Sands

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5 of 5 stars
A TripAdvisor Member
Mar 28, 2003
4/4 found this review helpful

The sewage odor that people report is nothing more than a dried out trap in the bathroom floor drain. When the trap is dry, there is nothing to prevent sewer gas from backing up and entering the room. Pour a couple of glasses of water down it when you first arrive and the problem will go away.Then, have a blast at this excellent resort!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Holiday Village White Sands Address

Carretera Sur Cozumel Km 16.5 | El Cedral, San Francisco Palancar, Cozumel 77666, Mexico