Allegro room did indeed have ants. just as I had read from other reports. I had to spray three times on three different days to get rid of them despite promises from the front desk that none of their rooms had any ants at all. Food was OK, but got boring, similar to cafeteria food, but lots of it. You won't be hungry, that's for sure. Breakfasts were best. I saw a deadly coral snake found swimming in the swimming pool. Maintenance people got it out before it bit anyone. I watched as they taunted it with sticks. We rented a car to see the island's east coast. It was a very pretty drive, but the beat-up $65/day car was very over-priced - broken radio, no antenna, worn out carpets and seats. Side trip to Chichen Itza Mayan ruins in central Yucatan was worth the once-in-a-lifetime extra cost for the flight. Generally, we believed that the Allegro Resort was way over-priced for the shabby rooms. Many guests at the pool were furious at the lack of care obvious at the front desk. People were in the lobby screaming at the management regarding lack of service regarding ants. Ants were the most common problem in sleeping rooms and really freaked out a lot of guests. The employees at the pool bar, the restaurants, and security were all very nice. Many guests complained that people at the front desk would promise to do things and then actually ignore the requests. I finally gave the guy who cleaned my room a few bucks and he ran and got a 1/2-full can of ant spray for me to keep in the room. I sprayed the perimeter inside and outside and it worked better than when the employees sprayed it themselves. A guy wearing an official badge selling tours at the poolside was irresponsible if not a liar. I asked for him to arrange for a helicopter to pick my wife and I up on the beach. The understanding was that it would take me and my wife across to Cancun for a few hours and then from there to Chichen Itza and eventually back to Allegro. The plans were the salesguy's idea, not mine. I liked the plans and agreed to theays later and would let me know the next morning. If the chopper couldn't land at Allegro, I agreed that we would take a taxi to the heliport up the road toward town. I refused to give him any money ahead of time. Not only did the guy never return the next day, I later found out that the helicopter did not travel to where he said and would never land on Allegro's beach anyway. Instead, we booked the airplane flight with the tour people sitting at a desk in the lobby. They were honest and willing to help. I later spotted the guy on the hotel grounds who had kept me waiting with his promises and, of course, he denied promising me anything. He was indeed an official rep of a tour company sanctioned by the hotel. The tour company had no comment. I was sure glad I didn't give him the money ahead of time. I have been around too long for that. The night entertainment was quite amaturish. We enjoyed the guy who would call the little kids up on stage and joke with them, but any attempt made by the rest of the entertainers to do anything serious at all, was really poor. Most people sat in the audience and laughed at (not with) the entertainers. The truth is that most of the audience was honestly laughing at themselves for being in such awful situation and not being able to do anything about it. In a strange kind of way, it made it fun. Lots of laughter at poolside about adventures dealing with the bugs and the front desk. The smell of the hotel's sewage treatment facility was not readily apparent in rooms in blocks 4000 and 5000, but it smelled awful the closer one walked toward the main restaurant area and lobby. The weather was wonderful. The entire resort looked like it may have been nice in its earlier days, but that it was being allowed to run down. If you didn't care about ants on the inside walls of your room, or about filthy grout in the floor tiles (no carpets in such a humid climate of course), a coral snake in the pool, less-than-honest tour arrangers, poor entertainment, and extremely rude front desk staff, yound Mexican people to be warm, caring people. What a shame that the front desk staff were so awful and that the hotel sleeping rooms were generally run down. I'd rate the place as a two star hotel, perhaps 2-1/2 stars. We have stayed in hotels throughout Europe and Asia and certainly did not expect the find Allegro to be like an American Hyatt Regency. We are too well-travelled to expect that. It is just that for the relatively high prices everyone poolside admitted paying for their rooms, Allegro was not anywhere worth it. Of course, the next question was where else to stay on Cozumel. We spoke with people who stayed at the "Grand" hotel on the next property south and they had similar complaints at even higher prices although their rooms were newer. Even the most expensive hotel on the island was reputed to have boring food although the rooms were supposedly cleaner there. The sand beach at Allegro was nice, but one woman at the pool had a burn on her leg from what she assumed was one of the many jelly fish everyone saw in the water where she was snorkling.








