The hacienda is within walking distance to the ruins. The hotel has amazing service and rooms are well kept and clean. Since, they only offer 28 rooms, its perfect for couples. You will feel, the hacienda is all for you. We booked the best suite they had, it has a huge two person tile tub. If you plan to use the tub, make sure you start filling it up early, it will take awhile to fill.
The swiming pool is awesome, very clean and quite.
We also made dinner reservations after the ruins spectacular they offer daily at night. The food is exceptional and nicely priced.
I understand the herbs and veggies are farmed at the hacienda.
The gardens are gorgeous, and nicely kept. You will find many bird species flying around. For you bird watchers you will enjoy, I understand they are well over 150 different type of birds.
You want a hotel by the ruins, if you can get a room here do it. You will love it.

PS
No phones,TV's and no radios are available in the rooms. Cell phone reception is strong. The hacienda offers a free internet access and you can also use a deskstop to check your emails at the bar.

The Hacienda is within walking distance of the Chichen Itza ruins. The rooms are clean and the A/C works. That's really all you need if your goal is to see the ruins, and it's all your going to get at the Hacienda.

The property consists of one central building with reception and a restaurant and a number of small cabins where the "suites" are located. (The "suites" have only one small bedroom, so they are misnamed.) The gardens and pathways in between the buildings are pleasingly landscaped, and it is a very pleasant place to walk around.

The room itself was clean, though with a bit of a mildew smell. The bathroom was also fine. Both rooms were smaller than I would have expected. The bed was old, and sagged too much. The remaining furniture in the room was very basic. While the A/C did a great job (I think it hit 35C the day we were there), it was very loud.

The restaurant was not good. The waiters were not on top of their game (one had trouble finding a fork!) and the service generally took way too long. The food itself was not very good.. reminded me of a place I went to when I was in school that we called "microwave Mexican".

You can walk from the hotel to a back (less crowded) entrance to the ruins--around 300m. And, the hotel is about a 5 minute bus ride to the center of Piste, from which you can get buses to other points in the Yucatan. An aside: if you can't get a bus direct to Piste, we were able to negotiate a taxi from Valladolid for about 200 pesos.

All-in: I'd recommend this for someone who wants a good hotel near Chichen Itza, but it definitely leaves a lot to be desired, especially given what we paid for it.

We had booked for 4 nights but checked out after 3 and it would have been sooner if we could have found alternative accommodation. We were taken to our room which was a long way from the main hotel and was apparently a suite. The outside of the room wasn’t very impressive with a tired table and chairs which were dirty and paint flaking from them. The room certainly didn’t look like the photos on their website. Although the room was large and clean it was dark and completely void of style. The whole resort was completely soulless. The bar area was a building added on to the main building looking on to the drive way and not the most relaxing of areas. Luckily we are not needy travellers but we found the staff unhelpful and didn’t raise a smile or even a “hello” the whole time we were there. The pool area is very dated with uncomfortable sun beds and if you need anything don’t expect to see any staff. The restaurant was fine and the food good but the service is staid and I’m sure the staff have had their personalities removed. Each evening 3 mariachis sing while you are eating. There isn’t a lot to do in the area and you need as car to explore. The only good thing is that you are short walk in to the grounds of Chichen Itza. If you are looking to stay in the area this hotel is fine but you only need one night.

If you want to see Chichen Itza without the mobs of tourists brought in by bus, book a room here and RELAX! Enjoy your meals on the beautiful outdoor terrace overlooking the center courtyard. Our bungalow was cozy and charming with a wonderful stone shower. Grab a guide (ask for Manuel!) early in the morning and spend time enjoying the quiet inside Chichen Itza. The tourists don't arrive until around 11:00. We felt like we had it all to ourselves! The staff at the hotel were friendly and efficient; I only wish we had stayed another night so that we could enjoy an afternoon by the beautiful pool. This was the highlight of our week-long trip to the Yucatan..