We had booked for 4 nights but checked out after 3 and it would have been sooner if we could have found alternative accommodation. We were taken to our room which was a long way from the main hotel and was apparently a suite. The outside of the room wasn’t very impressive with a tired table and chairs which were dirty and paint flaking from them. The room certainly didn’t look like the photos on their website. Although the room was large and clean it was dark and completely void of style. The whole resort was completely soulless. The bar area was a building added on to the main building looking on to the drive way and not the most relaxing of areas. Luckily we are not needy travellers but we found the staff unhelpful and didn’t raise a smile or even a “hello” the whole time we were there. The pool area is very dated with uncomfortable sun beds and if you need anything don’t expect to see any staff. The restaurant was fine and the food good but the service is staid and I’m sure the staff have had their personalities removed. Each evening 3 mariachis sing while you are eating. There isn’t a lot to do in the area and you need as car to explore. The only good thing is that you are short walk in to the grounds of Chichen Itza. If you are looking to stay in the area this hotel is fine but you only need one night.
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