PROS: Big menu, big portions, pretty good service
CONS: Food is a B+ at best, very expensive for what you get
We dined at Puerto Madero on April 17, 2013 while vacationing in Cancun. We were staying at an all-inclusive resort and wanted to go "off campus" for a better meal.
We agreed to sit on the patio but be warned - they allow smoking on the patio and people will be smoking while you eat. We were lucky that it was a very quiet night and we went late - this minimized the smoking.
Also be sure to ask for the menu before ordering cocktails. The waiters try to get you to order drinks before giving you the cocktail menu - as other reviewers have said - and if you order a Margherita and don't specify the Tequila you want, you could end up with a $40 drink.
We ordered salad appetizer with blue cheese dressing, provoleta, Jumbo Lobster tails and the house soufflé potatoes. The blue cheese dressing was a bit watery and didn't taste like blue cheese. The provoleta was decent - but it cooled off too fast and got hard again. The soufflé potatoes are something half-way between a french fry and a potato chip - they are hollow and light. Tasty and they bring plenty of them.
So, being from Boston, we're lobster-spoiled. Regardless, these Jumbo tails were not well grilled. First, they came undercooked. I can eat many things but raw Lobster tail is not one of them. So, we had to send them back for further grilling. When they came back, they were still undercooked but edible. The next issue was that there was hardly any taste - they didn't use any kind of seasoning. So it was pretty bland tasting unless you want to soak it in butter. They do have cool platters that stay very hot, so I was able to cut the less cooked pieces and leave them on the platter to continue cooking.
The wait staff was pleasant but surprisingly with hardly anyone around, it was hard to get our waiter's attention.
The cost of our dinner (1 Margherita, 2 bottles water, 1 head lettuce salad, 1 provoleta, 2 Jumbo Lobster tails and soufflé potatoes) cost just over $200 with tip. We regularly dine at the Palm restaurant and have the same meal - grilled lobster - for less than this, so Puerto Madero is no bargain for run of the mill food.
We don't eat meat so obviously no steaks - perhaps the quality of their steak dinners is better? All I can say is that it definitely wasn't bad but compared to the resort food, it was not worth going out to spend that much money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.