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“Great hotel for overnight stay” 4 of 5 stars
Review of Courtyard by Marriott Cancun Airport

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Courtyard by Marriott Cancun Airport
3.5 of 5 Hotel   |   Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico   |  
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Ranked #40 of 174 Hotels in Cancun
Stockholm
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Great hotel for overnight stay”
4 of 5 stars Reviewed January 16, 2014

We stay here for 1 night before flying back home. First we got a hotel with 2 queen size beds even though we have booked a king size bed to fit our baby daughter. The hotel changed our room, but we had to wait. So we decided the store our luggage with the bellboy and it felt safe.
The room was small, but quite adequate for an overnight stay.

The breakfast buffet was fine with lots to choose from, incl. a chef making omelettes and fresh, natural juices.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review, January 17, 2014
Dear Mr. Greve,
Thank you very much for your review regarding your visit to our Hotel. It was nice to know that we were able to accommodate your need for a King size bed. Accept our apologies for the delay.
You are correct our goal is to offer natural products in our menu and the authentic Mexican food of the Yucatán región. We are pleased that you and your family enjoyed it.
Thank you for your preference for Marriott Hotels, hopefully we will be of service to you in Europe, in the near future.
Sincerely
Lydia Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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420 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Culpeper
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 16, 2014

If you need a place to stay before or after heading to another resort this is your best choice. Near the airport (but not too close) and FREE shuttle service! The staff was very friendly especially the Dining Room Manager although the service was hit or miss as far as taking a while. I was pleasantly surprised at the great menu in the dining room- you must try the Mexican Trio to get your trip to Mexico started right! They had a lot of authentic Mexican items I enjoyed giving a whirl.
Pool was okay,too cold for me. I did like the hut by the pool to relax in. Gym was fine as well.
Great hot tub, watch out for the Air 2 button- swoosh!!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review, January 17, 2014
Dear Suzanne,

It was very nice to read your review, we were very pleased to learn that you enjoyed our facilites, the free shuttle, the service and the authentic Mexican food in the menú, during your recent stay. For your information we do have also a Beach Club and provide scheduled free transportation back and forth.
Hopefully in your next visit to Cancun you will give us the pleasure of welcoming you back.
Best regards

Lydia Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 10, 2014

As with most Marriott locations, you usually know what you are going to get - meaning good clean room, good service and friendly staff. This place did not disappoint. There were even some pleasant surprises like the very nice pool with poolside service. The food was VERY tasty and still hot when brought poolside. The service was a little on the slow side but, was not a big deal since we were relaxing with a drink anyway. Under different circumstances I might have been a little upset. The servers in the on-site restaurant were very nice and friendly. Cleanliness was exceptional. In the morning at breakfast, I saw one employee with a long handle wiping down the crown moulding around the outside of the building (approximately 20-25 feet up). The staff at the front desk made an excellent recommendation for dinner one night. The restaurant was in ole town and very enchanting. I would highly recommend this as THE place to stay if heading to the airport. They also offer a free shuttle to and from the airport.

Room Tip: something overlooking the pool would be a nice view. We didn't spend enough time in the room fo...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review, January 11, 2014
Dear Justaharlelguy,

Thank you very much for your nice review on our property. All our staff has been very motivated by your appraisal. Housekeeping on the exceptional cleanliness, the chef and waiting staff on the tasty food and service by the poolside, as well as the front desk on their recommendations.
.
We are also glad the shuttle service to and from the airport was convenient to you. I would like to add that we do also have a beach club, and the scheduled transportation to and from it, are also complimentary.
Thank you for your preference for Marriott Hotels, we look forward to the pleasure of welcoming you back to any of them, in the near future.

Lydia Garcia
General Manager
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Penetanguishene, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2014

Enjoyed this quiet hotel, great location for catching an early morning flight. Breakfast was included and awesome, room was comfortable and felt very luxurious after roughing it in the Yucatan for a few weeks! Wifi, friendly staff, convenient airport shuttle.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review, January 11, 2014
Dear Adrienne,

Yes, you are correct, our location is very convenient to catch an early flight out of the Yucatán Peninsula. We are glad you enjoyed the luscious linen in the beds, the complimentary Wi-Fi and the shuttle from and to the airport. We are happy our nice personalized service was complimented by you.

Thank you for taking the time to share your experience, it is very much appreciated.

Lydia Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 7, 2014 via mobile

I spent a night here before flying out of Cancun. Check in was easy and organizing a late check out last minute was surprisingly easy which was great but when ever ordering food be, it room service or breakfast, paying seemed to be a challenge and slow. Not content on paying upon check out which is norm, I had to pay at reception after room service as there machine wasn't working and they wouldn't let me pay in the morning. I had slow service at breakfast and again, trouble paying as no staff available after waiting and searching do 15 minutes. Nice hotel and grounds but the difficulty involved in simple tasks meant I would not re visit.

  • Stayed January 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review, January 11, 2014
Dear Seefs,

Your comments on the easy and organized check-in and the authorized late check-out during your recent stay at our hotel are appreciated. We are glad you enjoyed the facilities and the grounds as well.

We have discussed your input regarding the slow service in the paying process of our room service and breakfast. Needless to say we will suggest to our future guests, to establish credit upon check-in, to provide a more expedite service. Please accept our apologies for your inconvenience.

Thank you again for your valuable input, hopefully you will give us the opportunity to serve you again in the future.

Lydia Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luray, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2014

Due to better airfares, we used this hotel as a transitional hotel before our check in date & after our check out date of Secrets Moroma Beach. What a great find!

Complimentary shuttle took us to the hotel on our first day. The room was ready so were settle ourselves & hit the restaurant. We ate outside which was nice. The menu was good, the food delicious and the room reasonably priced. As a wine drinker, I was glad to note the wine was also reasonably priced. Dinner was good as well with the options expanding to include steak house favorites.

After lunch it was time to hit the pool. While the pool is not heated, there are plenty of lounges to sit and sun with a hot tub near by. There are also trees landscaping the area if one wants to relax in the shade.

Check out was a breeze and taxi service to Secrets was quick and well priced.

On our return before our departure date, we arrived a little before 1 pm. With check in being at 3 pm, we were going to turn our bags over to the attendant and hang by the pool until then. Imagine my surprise when the desk called me over to say our room was ready! Awesome. Change into swimsuits and head out to the pool for some more sun.

Our trip was winding down; after a good night's rest it was off to the airport via the shuttle and onward home.

Would definitely stay here again!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review, January 11, 2014
Dear lopeva,

We are pleased to learn that our accommodations and amenities such as complimentary shuttle, menú and wine prices, pool, garden and our availability to provide your room before the check-in time, made your stay in Cancun, more enjoyable. Please note that we do have also a beach club, hopefully you will enjoy it in the future, we do provide a very convenient scheduled transportation to and back to the hotel, as well.

Thank you for taking the time to let us know your pleasant experience and for your preference for Marriott Hotels.


Lydia Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FL
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 2, 2014

I stayed there recently for three nights. Great service, wonderful breakfast, very close to the airport, but fairly distant from the main "tourist" area of Cancun....HOWEVER, it was easy enough to get there by public bus--which added to the experience of enjoying Mexico and the lovely people there.
The gym was adequate and the facility lovely. Wifi worked well, and printing boarding passes was easy (and without a charge).
There is a waiter named Juan, that I particularly want to make note of. He was very, very good to us, taking time to help my daughter with her Spanish. Serving us in a very accomplished way. All the staff was good, but Juan was special.

Room Tip: I only can recommend that my room, 211, was very good. I suspect any room away from the elevators w...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review, January 4, 2014
Dear Sally47,

I was really very nice to all of us learn of your comments about our WIFI, the breakfast, the gym and our complimentary business library printing service. Also that you enjoyed the public transportation and the lovely Mexican people. We are very grateful for your input. It shows your kind nature and disposition.
Your comment about Juan and his special attention to your daughter is also valued and he is very pleased and motivated by it.
Look forward to welcome you back in the future, in the meantime, please receive our best wishes for a wonderful 2014.

Lydia Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Cancun Airport

Address: Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#36 Family Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Courtyard by Marriott Cancun Airport 3.5*
Reservation Options:
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard

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