Due to a booking error, our 1-week vacation was only booked for 1 night at this hotel. The staff checked us in and said their system probably had an error in it. At 9:30 pm on the 2nd day, a hotel representative called our room to say the hotel had only been booked one day and that we needed to staighten it out with Travelocity the next morning. She told us to come to the front desk in the morning and they would call on our behalf. What she did not say is for the 2nd night they were going to charge us the rack rate--the highest rate possible without a reservation. The next morning we asked them to call and they said no. We tried to book the room for the rest of the week with the hotel supervisor and he informed us they could not charge a cheaper rate because the night had already passed. They could not book with us privately--we had to go through our agency. When presented with the credit card voucher, I signed with a comment that I did not agree with the charge. Everything was polite up until this point. We then sat in the lobby on my PC to make a new reservation thru' Travelocity. The supervisor approached and said he was going to call the authorities to take us to jail unless I signed a clean copy of the charges--strong-arming us into paying the high rate.
- Official Description (provided by the hotel):
- Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Caribbean Online Mgt Corp., Orbitz, Hotels.com, Despegar.com, Agoda and Odigeo so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Be Live Grand Viva Beach Hotel Cancun
- Grand Oasis Viva Beach Cancun