We just came back from 10 day stay at the hotel. First and foremost thank you to the staff! they are amazing! They make sure everything is to your liking and I really appreciated it! Beach is amazing! White sand. Calm waters! Kids had a blast on the beach and in the pools. Hotel is a different story. Rooms are nice and big but remodel is cheap. Showers don't work properly, once you turn on water yellow water comes out. Our room flooded from A/C and my daughter tripped and fell hurting her back and elbow (this is common with 3 other rooms at least that we know of from our group of friends). Sound proof is horrible. You can hear people just walking. Sleeping - bring ear plugs - every move in the lobby and room next to you is heard. After few hours of rain, ceiling in the lobby and buffet started to give in. Multiple leaks with drywall separating and water coming from light fixtures. It was a mess! Food - great in restaurants. Buffet - was ok for the first few days but its the same thing every day. Outside - they wash dishes right in the sink with just rinse of water - no soap. I see them dropping all used glasses into a sink, than picking one up, rinsing and giving to customers. One time we saw unfinished drink being poured back into the main dispenser to be served to other folks. Not coming back for sure at this point. We had a large group of people and 5-6 of us got food poisoning. If you can, pick another hotel at least for the next few years Hopefully it will get better but now, I would stay clear! But again STAFF IS AMAZING!
- Official Description (provided by the hotel):
- Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more less
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- Also Known As:
- Be Live Grand Viva Beach Hotel Cancun
- Grand Oasis Viva Beach Cancun