We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“After 12 hours we were ready to take a plane back home.” 1 of 5 stars
Review of Dreams Sands Cancun Resort & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Dreams Sands Cancun Resort & Spa to your Saves list
Dreams Sands Cancun Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #78 of 177 Hotels in Cancun
Miami Beach, Florida
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
“After 12 hours we were ready to take a plane back home.”
1 of 5 stars Reviewed yesterday NEW

Lies... Lies... Lies... We live half the time in Mexico and half the time in the US... Normally hotel employees in Mexico are really friendly, here they are just out rude. I will give a quick summary of all the problems:
- Although there are beepers for restaurant reservations, the employees will let individuals without beeper in front of the rest... I´m not sure if they give them money or what. When you complain they just say it is not your turn yet.
- Around 6:00 pm when everyone goes from the beach to the room to take a shower they run out of hot water, so plan ahead your showers.
- They make you sign a nonsmoking pledge for your room and you will get to a room that smells like smoke.
- Everyone is complaining about water leaking from the roof of their rooms.
- I will assume this hotel is owned by a Mexican because this is the business philosophy of Mexico... instead of wanting return customers all they want is to get you once and get as much money as they can from you.

There a plenty of other options in Cancun so I would not choose this hotel again.

Room Tip: Ask for an upper room... floor 10 or 11.
See more room tips
  • Stayed December 2014, traveled with family
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

417 reviews from our community

Traveler rating
    113
    141
    79
    49
    35
See reviews for
92
187
4
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cromwell, Connecticut, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I tend to only book Dreams properties due to the positive experiences. We were a group of 3 single people. Key points below:
- Service was great. Waitresses and bartenders were great. Not only provided great service, but were extremely personable. Diana, beach bar waitress, not only provided great service, but was fun to talk to. Hate to only mention one by name as just about all did a great job.
- Food - I was impressed by the buffet. I tend to only go to the buffet for breakfast, but this one was very good and I used it for lunch and dinner. Portofinos was very good. Room service food was also very good.
- Drinks - I'm a beer drinker. Would have liked more of a selection, but the Dos Equus was good. One friend drank champagne all vacation. We were pleased. Third member of our group was a mixed drink/frozen drink person - they thought many of the drinks were weak. Note: you can also order shots.
- Beach - one of the nicest Dreams beaches I have been to. Water was calm and we never had a problem getting chairs.
- Rooms - they initially gave me the wrong room. They quickly fixed that. The new room had a refrigerator that did not work, no clock and a light that was not plugged in because the cord could not reach any outlet. All three problems were corrected the first night. A new refrigerator was provided. A clock was brought to the room - although could never figure out how to set the clock. Plenty of hot water and the AC worked well. No balcony on my room.

Resort also had free wifi.

I would suggest they have a separate area for kids to get beverages. They were several deep trying to get frozen non-alcohol drinks from the bartenders every day. Tough for the bartenders as the kids don't tip.

I think this resort will be near flawless once all its makeover work is complete.

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had stayed at the Dreams Punta Cancún before and our experience there was SUPERB. The staff was extremely well trained for excellent service. Granted we had been there in low season and just visited the Sands which is HIGH season and they usually enjoy a significantly higher occupancy rate vs. the average of the area due to their high value.

So, our experience this time had a few small glitches; we learned that Dreams had just opened this property in September after acquiring the staff from another company. We could tell. The service especially was inconsistent. So, here are the things that are consistent with the Dreams experience, in my opinion (FYI we stayed Dec 17-22):
1) Excellent variety of restaurants and schedule management; Señor Mario in World Café distinguished himself in the way he treated us... Laura in Coco Café was awesome, but everyone in Coco Café was great.
2) Excellent food (fresh selection of proteins, fruits and vegetables and well-prepared meals
3) Appropriately maintained facilities including rooms
4) Amazingly beautiful and safe beach and pools
5) Excellent schedule of activities although we never used it -because we didn't want to, we can tell it was well done
6) Has a small, relatively well-stocked gym
7) Excellent staffing of beach waiters (taking drinks to us while on the beach)- Giovanni is great! he is my favorite!
8) Nice live-music entertainment at night for people who would want to listen to piano or guitar while having a drink from the bar. THis is at the lobby.

Here are the things I would improve to bring them up to real Dreams standards:
1) Beach bar-tenders- one of them, can't remember his name was absolutely awful and didn't even look at me when I would go to get water. That would NEVER happen in a real Dreams. Awful.
2) Wrong translations into english. Even though Spanish is my native language I could tell there were a lot of things that were labeled incorrectly for example in the restaurants; I think that's bad and gives a bad image to the foreign guests
3) I HATED the fact that the TV channels were in SPANISH. When we called to change them to english, they said that it wasn't possible. How can they not have TV in English with so many foreign visitors???? Very few channels and most of them in Spanish, unbelievable and some Mexican channels!! crazy! I hated this!
4) The maid service had many glitches like not getting the towels right or coming too late etc.
5) Concierge phone operators were not helpful and service oriented. We called to ask for a few things for the room and had to call several times because they wouldn't bring them. I didn't like this
6) Room service- extremely slow and got the orders wrong. Not good.
7) The beach is marked for swimmers so that jetskis can't come into that area but one jetskier came in and we later found out that it was a hotel employee which is crazy; we had to talk to the lifesaver in shift so that he would talk to him and ask him to leave the guarded area of the beach. Later on the same employee came into the area with a small boat. What was this about? The Pool Concierge Christian Chavez came to talk to us to apologize for the inconveniences and he was really nice about it and said they were to take action about the situation

Anyway, that's it. I would go back there after awhile when the Dreams culture has been implemented but it was a good experience overall and very good value :)

Room Tip: The building has 10 floors and on busy seasons you'd have to wait kind of a long time for the el...
See more room tips
  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

During my stay at this hotel, I experienced great service which to me is a plus...now the location of this hotel (beach wise) is indeed a good one because the ocean looks like a pool, no waves at all just calm water..although I do think that the all inclusive buffet should have more variety of foods.

Stayed December 2014, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Ouch. Not the holiday experience we were expecting.

1. We paid for an upgrade to Ocean Front...and got a view of concrete.
2. Unlimited WAITING. Wait for restaurant to open (late). Wait for bathroom (one stall for the entire men's beach crowd). Wait for restaurant to open additional tables. Wait for room to be ready.
3. Rooms are noisy. You can hear your neighbors conversation.
4. Hotel is pretty run down. Water is leaking from the ceilings. Bathrooms are not working properly.
5. Food is disappointing.

The effort level from the service team was good, but the deck was stacked against them.

This is a 3-star resort on a good day. Prepare yourself accordingly.

Room Tip: Don't pay for the upgrade. Ocean front...is not always ocean front. Very liberal interpretation...
See more room tips
  • Stayed December 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review, 4 days ago
Dear markjansen,

We appreciate the time that you have invested on writing an overview of your stay with us.

There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.

Please, as you are still in home, we kindly invite you to contact to our concierge desk from 7 am until 11 pm. We really hope that you can give us your confidence, as it would be a pleasure to assist you during your stay. It is in our best intention to offer you the exceptional customer services that characterize our brand.

Rests assure all our team will take care of you, doing our utmost to make these vacations an everlasting memory.

Please, do not hesitate in contacting us, we will be glad to assist you.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for 7 days and absolutely loved it. We were nervous before going because of the bad reviews, but we were still very satisfied with everything. Our room was ready when we arrived and we even received a free upgrade to a full ocean balcony room. I think I spent more time on our balcony than the beach because the view was so beautiful! The construction noise wasn't bad at all. It took me a few days to settle in and really get into vacation mode, but once I did, I really felt like I was in paradise at Dreams Sands Cancun. As most people have said, the staff is amazing. Special shout out to Cesar in the main lobby bar - that guy is awesome! He remembered my girlfriend's name and my name and always had a fresh beer ready when my glass was empty! It's the staff that made the trip the most special for us.They really grow on you the longer you stay. The food was really good for the most part, but a few times it lacked taste and freshness.

Overall, we had a wonderful experience and would recommend this place to anyone.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here in Nov and although there are a few areas that need to be improved in this hotel it is not as bad as the reviews say it is.

Yes it is still dated, and you can in certain parts of the hotel see work going on and can hear it- but that seriously doesn't ruin your holiday

GOOD POINTS:
- Food- Portofino- Italian restaurant, Himitsu Oriental restaurant were very nice- have the crepes they make fresh- really good!!
- DRINKS- the drinks you have to ask for premium drinks, the best drinks are in the evening bar. We loved the mojitos here 
- LOCATION- right on the beach, right by the bars and clubs
- STAFF were really helpful- be careful however of Amstar
- ROOM SERVICE- this was really good and quick food! Would recommend
- EVENING- staff take you out for a fee for admission and transport to the clubs on certain days- really good and recommend it
- ROOMS- very modern and clean- beds extremely comfy
- DOES HAVE FREE WIFI
BAD:
- Beach wasn't as amazing as we hear it was
- Some restaurants were boring, not good
- The atmosphere of the hotel is a bit boring

TIPS:
- Do the tour to the other hotel, you get free credit which you can use for excursions, we got $100 off one excursion to the Mayan ruins which was very good
- Email the hotel beforehand and ask for a nice room. We asked as it was our anniversary and got a bottle of champagne, cake and a FREE ROOM UPGRADE to sea facing view
- Eat at the Italian restaurant before 9pm, if you go later the service is not good as they just want to close the restaurant
- Try the sushi at the Himitsu oriental place- really nice spicy tuna!
- Get a ‘Bob Marley’ cocktail- really nice! Also they do smoothies, chocolate milkshakes- you just have to ask as they do not have a menu
- GO to the Mayan ruins and swim in the sink hole- AMAZING! Go with Cancun Passion- very good
- Bring jungle spray- you WILL get bitten
- Eat at Olio’s for lunch

I liked it here and I is what you pay for. I wouldn't mind staying at this hotel again, for the same price.

I am happy to answer any questions you have

Room Tip: Contact hotel before, the service is really good and they will help you out
See more room tips
  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Dreams Sands Cancun Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Cancun
#43 Spa Hotel in Cancun
#48 Top resorts Hotel in Cancun
#60 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Official Description (provided by the hotel):
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, BookIt.com, Hotels.com, Caribbean Online Mgt Corp., Despegar.com, Agoda, TripOnline SA, Booking.com and Tingo so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun

Owners: What's your side of the story?

If you own or manage Dreams Sands Cancun Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.