My husband and I visited Dreams Sands Cancun in October 2014. We are both in our late 20s and have been married for 3 years. My expectations of Dreams Sands was pretty high before we got there, and it wasn't bad, we actually had a great time, but it wasn't quite what we expected. Maybe its because we have both stayed at other resorts in Mexico before and had a lot to compare our stay too….. Here is my review….
When we first arrived it was 6pm, and when our driver pulled up in front of the hotel, I was kind of disappointed. All the other hotels nearby look so nice, you couldn't even tell there was resort there. When we first walked in no one handed us a drink, just some cold wet towels that I didn't know what to do with after wiping my hands. The check-in was easy and fast, but then instead of letting us go to our room, someone set us down and talked about the hotel and tired to push us to join him for breakfast for a presentation the next morning. I was so tired and he just wouldn’t shut up and let us leave. It would have been more helpful to tell us about the resort we were about to stay in rather then other Dreams resorts around the world.
The location of the resort was ideal. Beach was beautiful!! We walked along the beach to the other hotels nearby and by far our beachfront was the best. Location was also very convenient if you wanted to walk into the city where the shops and clubs were. It was an easy and safe 15 minute walk.
Hotel and Room
The hotel is not a brand new hotel, its just remodeled. And the remodel is pretty good but still needs some work. You can tell that the building is pretty old. For example the toilets really need to be changed. Both in the rooms and the lobby. And there was one elevator up that can barely fit 6 ppl, it took forever to get to our rooms. And we couldn't even find the stairs to take instead. We stayed on the third floor, and on our way to the room the celling was so low, my husband would hit his head every morning. And he is barely 6ft. The room was very nice and clean, TV was good but only 1 English channel (TNT) on our last day I notice they added a couple more English channels but it was too late. We had no problem with pluming, or rain getting inside (we heard some ppl complaining that their room got flooded). We had a baloney which was nice, but the trees where blocking our view. Overall the room was nice, clean and modern (except the toilets where old). One thing that pissed me off was, the first 3 days the cleaning staff was come to clean our room after 5pm. We would go up to our room after swimming all day and room was still a mess. But after the 3rd day they where on time and everything was good.
Food was amazing, better then any other resort I’ve been too. Both the buffet and the restaurants where great and no reservations required, which was great. One thing didn't like was that we had to dress all fancy to go to the restaurants. That sucked, who want to go on vacation and get all dolled up. Not me, I just wanted to be comfortable. Dinnertime was ok to dress up, but even at lunch they wouldn't let my husband in unless he had a t-shirt or button up shirt. No one wants to go upstairs and change out of his or her swimsuit just to eat lunch. At least they should allow tank tops for men during the day.
The servers at the restaurants where also great, but sometimes they took forever to get back to you to take your order. I don't think it was their fault, I think its management that had some rule, because they all did the same long wait at every restaurant. And the funny thing was, everyone at the hotel said the same thing “Its my pleasure” it didn't bother us, we just found it funny. They probably had to sit through a seminar that told them to say that. Sometimes they would bring your drink after they bought the appetizer, which was annoying. But hats off to the chiefs, they are amazing.
Pool Side Service
William was a server by the pool, he took drink orders at the pool and beach side. He was the best, our favorite employee.
The entertainment staff needs to have a microphone. You can’t hear when they announce activities and there is no clock to keep track of the activities. Sometimes they would skip the activities listed on the paper. The pool nice needs to have music on all the time, and more active and lively. It was just to mellow sometimes. There are two pools and one should be the relaxing pool and the other can be the active pool. The poolside entertainment needs to kick it up a notch. Better and louder music and more energy defiantly. It would also be nice to have more games at the pool instead of the beach. At night the hotel needs to promote the shows and nightlife at the hotel more. It was our 4th day and we barely found out that there was a club in the hotel, but it was mostly dead. Entertainment needs to be better, the way it is now, it will not attract young people, mostly older couples.
Although my comments might seem negative, we did have an amazing time and didn't want to leave. I do recommend it defiantly and I do recommend the hotel work out some if its issues.
- Official Description (provided by the hotel):
- Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more less
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- Also Known As:
- Be Live Grand Viva Beach Hotel Cancun
- Grand Oasis Viva Beach Cancun