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“Peaceful, Opulent, Beautiful” 5 of 5 stars
Review of Hyatt Zilara Cancun

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Hyatt Zilara Cancun
4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)   |  
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Ranked #3 of 178 Hotels in Cancun
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Peaceful, Opulent, Beautiful”
5 of 5 stars Reviewed yesterday NEW

Where do I start? The food at the buffet is delicious, with several freshly prepared options.
The beach is gorgeous, with several cabanas to choose from.
The spa is magnificent, with sauna, steam room, jacuzzis, and a cold plunge--with helpful staff to walk you through the proper order. The treatments are also magnificent--with even the deep tissue massage leaving you in a state of tranquility.
The coffee house was also a fav, for a late afternoon tea and pastry.
The 24 hour bar is a great place to make new friends over drinks.
The tennis court isn't the best (lots of sand), but it was also lots of fun!
The shower with jets was a great way to refresh after being in the sun.

Nothing but great things to report! Would definitely return!

Room Tip: all rooms are outstanding!
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  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,713 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (617)
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English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This place is truly paradise. You are served a never ending supply of top-shelf booze, mixed in with an endless supply of all-you can eat dining choices and evening entertainment. The rooms feature incredible showers and a jacuzzi next to the bed. It's a bit pricey at $500 per night, but in 4 days I didn't have to spend a single dollar on anything else

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The wife and I got some time away and it was fantastic. Staff was great as was the hotel. There are some great reviews so I will just give a few thoughts on things I haven't seen or with which I might differ a bit.

1) I definitely recommend taking advantage of the Chef's table if you have a reservation that allows for it. We very much enjoyed that dinner. I would reserve a couple nights when you check in, if you can. We tried to get a second reservation after our dinner, but everything was full.

2) I read a couple reviews about "noisy rooms." Personally, I would not worry about this. The lobby has some shows and they is a band in the evenings at the lobby bar, but I believe this all ends around 10 PM. Also we are not talking heavy metal for the bands. These are not raves. If you want absolute silence to turn in early each night (and I'm not faulting you for it if you do) then play it safe and ask for a quiet room. However, please don't let any reviews of noise discourage you from the hotel. We had a "quite room" and if we get back there, I think I might actually ask for a room on the other side just to be near more.

3) If you stand at the back of the hotel and face the ocean, the left would be considered the "active side" and the right would be the spa or quiet side. The active side plays some music during the day and has the games. Again, this is not loud music, so don't freak if you don't like it. You can't even hear it on the spa/quiet side. However, if you like a little music and like some pool volleyball, pick the left.

4) We found the Asian restaurant to be our next favorite besides the Chef's table.

Room Tip: All rooms are ocean view.
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, yesterday
Dear CRD23,

Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for taking the time to share your wonderful vacation experience with us.

We are excited to know you had a fantastic stay, while enjoying the delicious dining, with Chef’s Plate and Asiana being your favorites, as well as the excellent service provided by our dedicated associates.

Once again, thank you for your valuable feedback and we are very much looking forward to welcoming you back during your next Cancun vacation.

Sincerely,

Alfonso Jarquin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
58 reviews 58 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I went here on my own and, to be fair, I’m undoubtedly not their target audience. The Hyatt Zilara is clearly aimed at couples and is very good. It has an incredible beach on its doorstep and my view had an incredible view of it. The food is brilliant, but inconsistent. The Tapas place and Maria Marie (the Mexican restaurant) are no better than UK chain restaurants. The buffet place (Spice) is surprisingly good and excellent for breakfast. By far my favourite though was Pelicanos; absolutely incredible and the best service (although service throughout the hotel is amazing). The gym is way too small. I had to leave early twice because every machine was being used and it’s so tight that I even had to wait for people to finish their workout before I could one from bit to the next. The hotel will arrange excellent day trips for you and they don’t expect (but do appreciate, so please do it) tips. I would not recommend this for solo travellers but (with the caveats above) definitely recommend for couples.

  • Stayed May 2015, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, yesterday
Dear fieldsendchris,

It was a pleasure to host you at Hyatt Zilara Cancun and we very much appreciate you sharing your honest feedback with us.

We are very happy to know that while you felt the resort catered more to couples, you still very much enjoyed your overall experience, especially the gorgeous beach, the amazing view and the fantastic service.

We are sorry to know you found the food to be inconsistent and that you would have enjoyed a larger gym. Your comments are very much appreciated and please know they will be followed up on carefully.

Thank you very much for recommending us and please no it would be an honor to welcome you again in the near future.

Sincerely,

Alfonso Jarquin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Thank you to all of the great staff at the Hyatt Zilara for making our vacation fantastic. Guadalupe and Frankie really stand out in my memory as a great staff members that made our vacation fantastic. I highly recommend this resort, the price is reasonable for all that is included and is a great value on the strip. We spent 4 days without leaving the hotel and never went hungry or found ourselves bored.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, yesterday
Dear bitzyTX,

Thank you very much for choosing Hyatt Zilara Cancun for your recent vacation and for recommending us through your review.

We are very happy to know you had a fantastic stay, while enjoying especially the excellent service provided by our valued associates, such as Frankie and Guadalupe, who will surely be proud to know they assisted in making your experience memorable.

We very much appreciate your preference and cannot wait to welcome you back during your next vacation.

Sincerely,

Alfonso Jarquin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
4 of 5 stars Reviewed 2 days ago NEW

2nd time in this hotel in Cancun. Very good, very comfortabel with a large variety of quality food. All staff are very polite and helpful. Excellent evening animation team. The rooms are spacious, very clean and elegant. The beach is very nice and there is a good life guard who is aware of the dangers of the strong sea. Highly recommended for couples (also gay friendly). We enjoyed the friendly service.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have been to several 5-star resorts in the past.. We have to rate the HZ on top of our list!! From the excellent hospitality of all your staff to the great food and drinks.I was remembered by name my entire stay that's a extra star in my book!! We will recommend HZ to all family and friends. We look forward to returning in the near future,, thanks ...Carlos and Alma Garcia ,, Indio,Ca

Stayed May 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, yesterday
Dear Carlos and Alma Garcia,

It was an honor to host you at Hyatt Zilara Cancun for a destination wedding and we thank you for taking the time to share your truly positive review with us.

We are excited to know you had an amazing stay, while enjoying the delicious food & beverage offerings, as well as the personalized service provided by our attentive associates.

Thank you very much for recommending us to friends and family and we cannot wait to welcome you back in the near future for another perfect vacation.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 On the Beach Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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