This wasn't my first time in the cancun area ( have stayed at Live Aqua, Paradisus, excellence and the finest to name a few).
From the time we arrived I was impressed and happy I made this choice. Upon arrival was given a cold glass of champagne . Then we met Jessica ( aka Inna) just as sweet and pleasant as could be. Check in was smooth and given a opportunity to upgrade after the first night ( great choice)
First room was on 5th floor and although it was at the end of the hall it still was a great view. Next day we moved to swim up and it was well worth the upgrade.
I will speed this up
Room service was great everytime.
Drinks were above average
The nightly entertainment was fun( could have been a little longer)
Beach party was so much fun
Now only a few issues ....if you pay for a room with supposed access to Chef plate then how come you can't get a reservation to any of the times any of the days? Would seem they would have times reserved for those rooms to assure access.
And then why are people allowed to put towels on cabanas at 3-4 in the morning then not show up until 3-4 in the afternoon?
But I don't want to put a dampen on the great place this is....so I will end on a positive....the staff is one of the best I have encountered so I will name a few ( sorry if I missed some)
Lilian - always pleasant and smiling
Kevin,Adrian, Cesar , Omar , Jared and Reyes- my glass stayed full and always with a smile.
David John - big ups to you , thanks for taking care of my bags
Marcelo- fixing any and all issues thank you..
And last but not least my man ( my brother from another mother) Rapheal By the pool
Thanks for all your hard work and it was a pleasure to meet you.
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort