My aunt & I just came back from a fabulous week! Having been to quite a few All Inclusive Resorts over the years, I can honestly say this is by far my favorite! It is a 5 star resort that just happens to be All Inclusive....The food was very good with choices being the (better than average) buffet, an Asian restaurant which offered teppenyaki and also a menu consisting of choices from Korea, Thailand & Japan, a Latin restaurant that offers Mexican food or Spanish Tapas, a patio grill restaurant & ROOM SERVICE! The beverages were not "plain wrap" brands but all familiar brands (ie: Malibu Rum, Don Julio Tequila, Coke, Tecate Light beer). There is also a coffee shop (lattes, snacks, their version of Starbucks) and a 24 hour lounge with snacks & pool tables, ping pong & large screen TV's.
The pool is beautiful with half being by the "action" (volleyball, music, etc) & half being more tranquil. There are "pool butlers" that are there with books, suntan lotion & eye/sun glass polishing. They arent happy to see you trying to clean your sunglasses with a towel ;-) The beach, ahhhhh...white sand, more than enough cabanas, drink service on the beach and no hawkers trying to sell time shares or trinkets. The grounds are spotless, the rooms very large & every room has a balcony with an ocean view. Wifi service throughout.
But by far, I think the very best thing here was the service. I can not stress enough how fabulous each & every employee that you see is.. EVERYONE is exceptional in their assistance when needed, or just a friendly smile when nothing is needed.
The ONLY annoying thing, which has nothing to do with the resort, but rather with the guests, is trying to get one of the awsome cabana beds by the pool. First day there, we didn't go out to the pool until about noon....no problem, we didnt expect to find a cabana (although lounge chairs are plentiful). Second day, went down about 9am & all cabanas were gone (towels & a book or something stating "taken"). Third day, 6:30am...all gone. What the heck?? Day 4...I swear, 5:30am (watched the sun come up..beautiful) & I did have a choice of 2. My personal opinion is that some guests hang onto their towels, come down after the pool area is deserted & stake their claim & then go to bed!! Couple of cabanas had simply a can of coke with a piece of paper with a room number written on it. Oh well.
Its location is directly across the street from some restaurants (ie: Buba Gump)& shops if you feel the need to get out.There is also a 24 hour on call doctor between the Hyatt Zilara & the family Hyatt next door. (they dont take insurance & the prices are very steep, but when in need, its there)
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort