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“Amazing honeymoon!” 5 of 5 stars
Review of Hyatt Zilara Cancun

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Hyatt Zilara Cancun
4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)   |  
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Ranked #3 of 179 Hotels in Cancun
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Amazing honeymoon!”
5 of 5 stars Reviewed yesterday NEW

We had a great week here celebrating our honeymoon! The staff definitely took care of us and making our honeymoon very special. We had breakfast each morning at Spice and lunch each day at Pelicano's - it was so nice to sit by the water and enjoy a yummy lunch! We tried most the of restaurants during our stay. We called a made a reservation for the Chef's Plate as soon as we got in, however, when we showed up for dinner, they apparently didn't have our reservation. They need to do something about that.. we weren't the only couple that showed up on time and were told they didn't have our reservation.

I also agree with other folks about the fairness of "reserving" cabanas by the pool. Some people had their stuff on it and didn't show up until 3:00pm! My husband got up one morning at 6:30 to reserve one (on our last day) and there were only a couple left.

We really enjoyed getting a couple's massage. The staff was wonderful! One note that I didn't like.. after getting into our robe, we had to walk outside and up a lot of stairs to the spa.

We definitely would recommend this resort to friends!

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,599 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (587)
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Saint Louis, Missouri
Top Contributor
53 reviews 53 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've been Royal Club members for years and would frequent this hotel before Hyatt purchased the naming rights. Since the influence of the Hyatt, things have changed. Now, don't get me wrong. The food is good, the service is amazing, the drinks are top shelf and the hospitality is wonderful. Sounds pretty amazing, right? There was a time when the food was served with artistic flair, the rooms dressed in beautiful fabrics and the service was stellar. Knowing that times have changed, I would still go back to the Hyatt Zilara in a heartbeat. The evening shows are unique, the live music at night is exciting and the staff really cares about the guests. Compare this place to the JW Marriott or Le Blanc any day. The all inclusive hospitality is unmatched here.

Room Tip: Junior Suites (floor 2 - 7) are more than enough. However, the first floor suites have their own pr...
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I went to many places around the world, many 5 star hotels but none of them where such Excellent in everything (allround) as Hyatt Zilara. PERFECTION is not known until you go to Hyatt Zilara. Honeymoon picture perfect! Thanks to Julio (head of the entertainement department)

Room Tip: Suite, ocean front!
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Love this hotel stayed for a week in mid April and had a great stay. The staff is extremely friendly and accommodating, they were always ready to help. The buffet was really good for breakfast but hit and miss for dinner. Pelicans was good for lunch but hit and miss for dinner as well. Ate Asians and it was a really good dinner I would definitely recommend. Overall a great place to stay.

Room Tip: I would definitely want to be between the second and fourth floors. The upper rooms have the best vi...
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  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberystwyth, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Picture perfect place to be what you see in the brochures is exactly how it looks golden white sand fantastic weather lovely food anything to eat and drink and plenty of it. meet really nice staff which couldn't do enough for us it was our honeymoon cake and prosecco in our bedroom on arrival which was nice bedrooms with plenty of room sea view rooms cleaned twice a day with fresh towel every time if we had known we didn't need to take any shampoo conditioner soap toothbrushes and paste mouth wash body lotion and a lot more stock in fridge was topped up every day. Over all we couldn't complain about nothing that's all you need is your clothes money and plenty of it and each other.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, 3 days ago
Dear Catherine H,

Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun during your recent vacation and for taking the time to share your truly wonderful experience with us.

We are very happy to know you had a great stay, while enjoying the beautiful beach, the delicious and plentiful food & beverage offerings, the high quality amenities, the gorgeous view and the great service provided by our valued associates.

Once again, thank you for your feedback and we cannot wait to pamper you again during your next visit.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterey, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my first experience at an all inclusive resort - and I was very impressed. The property and rooms are just beautiful ( all rooms are ocean front view) and everything is spotlessly clean. All of the staff are friendly, helpful and eager to go the extra mile to please. For example, Alfredo in the Pelicanos grill was always able to make a special food request appear, even if it was not on the menu! During our one week stay in mid-April, we were able to experience all of the various restaurants at the resort. Asiana, oriental fusion restaurant was delicious...whether enjoying the tepanyaki show or having table service. We were impressed and enjoyed Maria Marie steakhouse - great service and delicious food. The dining highlight had to be our visit to Chef's Plate, a pre-fixe, limited seating experience. Chef Parrish Del Rio expertly prepared each of the 6 courses before us in his open kitchen and each course was introduced and expertly served by Nefty and Porfirio. A wonderful experience. We really appreciated that you could bring your own wine to any of the venues with no corkage. The wines provided by the house were just fine, but we brought quite a few bottles of our own from California.
Loved the nightly floorshows, appreciated the many activities your could partake in (or not)
and the bar service was exemplary! There was never a need to be without a refreshing beverage, unless by choice. Had a great massage in the Spa - techs were very professional and the setting had it all. The ocean and beach were beautiful - my only comment is that it is not a good swimming beach...very rough. But a beautiful blue and miles of beach to walk on. A definite will go back!

Room Tip: All ocean view rooms. Try not to be above the lobby as it is noisy at night until the bar closes
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  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, 3 days ago
Dear Sally G,

It was a pleasure to host you at Hyatt Zilara Cancun and we very much appreciate you sharing your truly positive feedback with us.

We are excited to know you had a truly wonderful vacation and especially enjoyed the beautiful property, the well-kept suite with amazing view, the delicious dining, the entertaining shows and the excellent service provided by our valued associates, such as Alfredo, Parrish, Nefi and Porfirio.
They will surely be proud to know they were able to positively influence your stay.

Once again, thank you for your feedback and we are very much looking forward to welcoming you back in the near future.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

this place is very nice! great food, service, drinks and very relaxing, the entertainment crew are very funny and professional, we had a fun time with julio playing volleyball. they make you feel like you're at home.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, 3 days ago
Dear francisco,

Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for sharing your short, but truly positive review with us.

We are excited to know you had a fantastic time while enjoying the delicious food & beverage offerings, the fun activities and the great service provided by our valued associates, such as Julio, with whom we will surely share your motivating words.

Once again, thank you for your feedback and we cannot wait to welcome you back in the near future for another relaxing vacation.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cancun
#3 On the Beach Hotel in Cancun
#3 Top resorts Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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