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“I would give them 10 stars if I could” 5 of 5 stars
Review of Hyatt Zilara Cancun

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Hyatt Zilara Cancun
4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)   |  
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Ranked #4 of 174 Hotels in Cancun
Rigby, Idaho
1 review
“I would give them 10 stars if I could”
5 of 5 stars Reviewed today NEW

there is not a bad thing I could say about the Hyatt Zilara. The rooms were beautiful, very clean, spectacular views. The restaurants were amazing. They resort itself is just beautiful and has everything you could want. I loved the yoga class on the beach. Most of all we loved the kindness of the staff. Every single one would cover their heart with their hand when they greet you. They were so willing to help us with anything we needed. We would definitely recommend it to anyone.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,365 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (505)
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Medina, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

The people that work at the Hyatt are the most kind and helpful! Alejandro and Alan in the coffee house welcome you with the warmest smiles first thing in the morning. Rapheal poolside and Astrid at the front desk exemplify great customer service. Moises and Mirian poolside and beach servers are hardworking, fun, full of energy and ready with some great drink ideas. Overall service was amazing the facility is beautiful and clean. Just a awesome experience.

Room Tip: request a king size bed
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

First let me say my wife and myself had the greatest time ever. The hotel was immaculate. Check-in was smooth and fast.
We stayed in the Presidential Suite. The two rooms were enormous. There was a fully stocked bar in the room. Top shelf liquor only. The refrigerator was stocked with beer, juices, sodas, and lots of water, plus all kinds of snacks, which was replenished each day.
We stayed for a week and tried all six restaurants multiple times. We loved each of them.
A special shout-out to Rogelio and Geovany in Tapas Restaurant for a great show creating Maya and Spanish coffee. Service at the beach and pool was fast. The shows at night were top notch.
House keeping was superb, along with the nightly turn down service we never lacked for anything from towels to refreshments. Lastly the staff was always friendly and helpful, and you felt they really wanted to be of service to you, "FROM THE HEART" If you stay here you will know what that means.

Room Tip: The swim out rooms are not very private.
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, Wisconsin
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is one of the best designed properties we ever stay at, everyone gets an ocean view. The food and drinks were great. I loved the chef plate.
Need to buy new linen for beds, sheets were unbearable to sleep on

Room Tip: Higher floors better view but 1st swim up.
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our 2nd trip to this amazing resort. My husband and I went in 2009 when it was The Royal and we absolutely fell in love with it. When it came time to choose a destination for a trip with friends it was very easy to convince them to give it a try. Everyone was blown away by the entire experience and easily understood how we came to fall in love with the resort on our first trip.

The hotel, facilities and property are beyond gorgeous and luxurious. The restaurants offer something for everyone and are fantastic. The spa is beautiful and we had amazing massages on the beach.

The pool is enormous and offers areas that are more on the quiet side if that is what you are looking for and also an area that is a little livelier.

The thing that actually makes this hotel better than any other is the staff. We cannot say enough good things about them. Every single staff member goes out of their way to make sure your stay is the absolute best experience it can be. They make you feel like it truly matters to them that you are having a terrific time and all your needs are being met. There are some that went so far above and beyond to make our stay amazing that deserve special mention....Fernando our concierge recommended so many wonderful experiences (beach party, romantic dinner on the beach, massages) and did so in a way that he gave you the information but there was no pressure, no sales pitch...he paid attention to the wants and needs of our group and suggested things that he knew we would love (which we did). And that man can clean sunglasses like nothing I've ever seen! He went out of his way to do anything we needed.

Miriam and Moses were so wonderful we made sure to sit in their sections of the pool every single day of our stay. We literally were never waiting for drinks...they were always there with them and ever more impressive remembered what we were drinking even with all of the other guests they were helping. They made great suggestions on things they thought we might like and were so incredibly gracious and appreciative of any tips we gave them.

Lastly, there is no better activities coordinator than Magic. He made every single day at the pool more fun than the last. I've never met someone with such a welcoming, fun and infectious personality. He made sure everyone was having a blast and we adored him.

I can't recommend this resort more highly....we will go back for years and years to come. No matter the length of your stay, the room you are in, etc you are treated like absolute royalty. There is nothing that the staff wouldn't do to make your stay the best it can possibly be.

As a funny example of this...I was having a bloody mary at one of the restaurants. I asked if they had any pickles and they said no unfortunately they didn't which was more than fine, no big deal. I thanked them for checking and said it didn't matter at all and I was totally fine without. 5 minutes later they had gone to one of the other restaurants on the property to bring me some. Silly example, but it shows that they literally just want your stay to be incredible.

CANNOT wait to go back!!! Oh, and as a side note there were no differences from when it was The Royal to now with it being owned by Hyatt. I am glad to say that kept everything as perfect as it was before.

Room Tip: Make sure to get Ocean Front...it is well worth it!
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  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, yesterday
Dear Diana K,

Thank you very much for allowing us the privilege of hosting you once again at Hyatt Zilara Cancun and for sharing your absolutely amazing vacation experience with us.

We are thrilled to know you had another fantastic stay, while enjoying the beautiful facilities, the gorgeous pool area, the luxurious spa, the varied and delicious dining options and especially the personalized service provided by our dedicated associates, such as Fernando, Miriam and Magic.

Please be assured we will share you motivating words with every single one of our associates and they will certainly be proud to know they assisted in making your stay truly memorable.

We very much appreciate you recommending us and cannot wait to welcome you back in the near future for another perfect vacation.

Sincerely,

Alfonso Jarquin
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakdale, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Hyatt Zilara is vacationing in heaven with the outstanding amenities and customer service of the staff. We stayed for 10 days and the hotel has a lot of variety with many different restaurants and activities. The resort is beautiful and very well maintained. The staff's customer service was outstanding especially Fernando Antuez (Beach Butler). He was able to get us reservations in the Asian restaurant, for the Hibatchi, when no one else could for my birthday (Feb. 20th). He made sure all of our needs were taken care of and made us feel like family! Also, Adrain Maya was our waiter on the beach and by the poolside. He is a wonderful server and protected us from the beach vendors. Julio and Magic were outstanding as the entertainment personnel, they continually made us laugh!

Room Tip: All the rooms are absolutely wonderful!!
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, yesterday
Dear Teri B,

Thank you very much for selecting Hyatt Zilara Cancun for your recent vacation and for taking the time to share your fantastic feedback with us.

We are very happy to know you had a truly amazing stay, while enjoying the beautiful and well-kept property, the varied dining options, as well as the great service provided by our dedicated associates, such as Fernando, Adrian, Julio and Magic, who will surely be proud to know they were able to make your birthday celebration even more enjoyable.

Once again, thank you for sharing your comments and we are very much looking forward to pampering you again during your next stay.

Sincerely,

Alfonso Jarquin
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

we stayed at Hyatt Zilara last year. This place was beyond our expectations. Fantastic service and amazing food. I booked a trip for May 2015 with our friends, we are looking forward to enjoying this fantastic hotel with our friends.

Room Tip: premium suites are better, you will have access to Chef's plate restaurant
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, yesterday
Dear ivet20142015,

We very much appreciate your preference and thank you for sharing your short, but truly positive review with us.

We are excited to know that you truly enjoyed your last visit with us and cannot wait to welcome you back to Hyatt Zilara Cancun together with your friends in May!

Sincerely,

Alfonso Jarquin
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#19 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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